Boot Barn

Dear Mr[redacted],Thank you for reaching out to Boot Barn regarding your recent store experience regarding your reward membershipWe are able to confirm that your reward card membership is active, not expired and you have earned credits toward your in store and online purchases.Unfortunately reward
points have no cash value and are nontransferable tender as stated online and on the back of your cardWe have received your request for communication from the District Manager and have sent the request to be contactedPlease consider that many of our District Managers travel and may have limited access to emails
Thank you very much for your valuable time and consideration.Sincerely,Boot Barn Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Tell them to go kick each other in the [redacted] with the boots !!! I will do my utmost to discredit this companys business practices ! Thanks for your help in this matter.Dear Boot Barn, if it wasn't for me trying to exchange this item for a larger you'ld still be there scratching your as tring to figue out where these boots were. [redacted] & your policies !

To Whom It May Concern,
This order was placed on our website Bootbarn.com on
12/10/and was shipped direct to address
entered at time of orderOur
system has verified this information
We do not accept orders via [redacted] is not the card
holder or the person we billed in regard to this transaction and we require
provide a proof of purchase or a receipt of this [redacted] transaction in order to
verify information stated in claim
The card holder has contacted Boot Barn to inform us that a
fraudulent order was placed and shipped to address other than the bill to
location
Boot Barn has received a charge back from the card holder
financial institution.
We have verified with [redacted] (our shipper) that this fraudulent
order was in fact delivered to [redacted]
See delivery detail below:
This notice serves as proof of delivery for the shipment
listed below
Tracking Number: [redacted]
Reference Number(s): [redacted]
Service: UPS Day Select®
Weight: [redacted]
Shipped/Billed On: 12/11/
Delivered On: 12/16/3:P.M
Delivered To:
[redacted]
Left At: Front Door
Thank you,
[redacted]
Boot Barn Inc
[redacted]

Re:consumer complaint #[redacted] I am submitting proof of my claim. I am attaching 3 PDF files to this email. One shows proff of sale & delivery to me from the [redacted] seller; proof of return & receipt by Boot Barn of merchandise returned by me & a copy of the return form enclosed with the boots. The return form does not state only the " origional pirchaser can return the merchandise. I purchased these boots from seller for $90 (seller info. [redacted]) from [redacted] on 12/10/2014. These boots were shipped & recieved by me, they were brand new in box with return instructions and paperwork from a company called Boot Barn in the box.I gave these as a gift, they didn't fit & returned them to Boot Barn for exchange for 1/2 size smaller (9 1/2). After several weeks & no word from Boot Barn I called them & inquired as to the status of the exchange.Unbeknownst to me, they told me the seller filed a charge back for fraudulent use of his card & claimed he didn't make the purchase. BootBarn has refused to return to me my boots or honor an exchange. So I am out my $90.00 from the purchaser & no merchandise back from Boot Barn & as a result of these charges I have no recourse but to try & recoup my $ 90 back from the seller. How can I do that when the seller delivered the item to me ! Please review the attached files supporting my claim for a refund for $ 90.00 & you may have proof against seller for comitting said fraud. Attached is proof of purchase by me from the seller thru [redacted] & proof of receipt by me and a receipt of return by Boot Barn. So far they have failed to exchange or return of my merchandise that I purchased legally & sent back to them for exchange. Thanks for your help in resolving this matter & if you need any more information please ask. Hope to hear from you soon. Respectfully, [redacted]

We understand that he store ordering system may have provided a clearance price while customer was in store. This was a glitch in our in store ordering system and we would be happy to place an order matching the price customer was originally quoted. The only requirement is that the customer contact...

Boot Barn Corp. Office at (888)440-2668 to do this.For security reasons our retail store locations are not able to place credit card orders via telephone, we are sorry for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Bootbarn.com received my return per USPS in mid-May.  They chose not to process the return until early Jjne and my complaint to you.  Even then, it still took 5 more business days to recieve a refund into my bank account.  Amazing how the order only took seconds to process out of my bank!  Using my money for over 3 weeks after I had post office confirmation I returned the product.Not acceptable.
Regards,
[redacted]

Dear [redacted],Thank you very much for notifying us of the item being returned. I have partnered with our accounting department to help facilitate a timely response. I was able to locate your emails regarding this item being returned and did see that a package was received in our Irvine location....

Unfortunately I was not able to locate the actual item listed below on your B Rewarded account in our system. Since you have indicated that you provided a proof of purchase in your return package, I will need to receive confirmation from our accounting department prior to providing you with detail of the refund being issued.Please accept our sincere apology for this delay refund, we are working on a resolution and will be in touch with you soon.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I can not accept this till I receive the actual pre-paid mailing label and are they going to be sending me a replacement pair?  My husband loves the boots, they're just defective.]
Regards,
[redacted]

Dear [redacted],At this time we would like to offer a you a replacement of the item you had shipped back to Boot Barn in error. We would like to ask you if you would like the same size in the [redacted] (Item #[redacted], Size 7, M) returned or would you need a different size replaced?Please let us know at your convenience what you choose, we are happy to help facilitate the item being sent to you with upgraded delivery at no charge.Sincerely,[redacted]Boot Barn Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Although boots were not purchased at boot barn, the boots were returned to boot barn and signed by [redacted] at the dock who received them. Boots were purchased through boot barn.com. These boots have been received to boot barn with a signature on record. I request a refund for my purchase and return fee from the receipts I have submitted to Revdex.com and Boot Barn.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.
Regards,
[redacted]