I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Receive what fee for data transferred, im not sure any was transferred The tech who lost the hard drive gave me $ cash out of his pocketThe owner offered me $ but I told him to keep searching and he was going to research the office, call some people and do a few other things and let me know backHe said he would keep me informed by emailI have not received any emails, no calls, no letters in mail, nothingI tried being so sincere in hopes they would find my hard drive You cant replace my videos and pics of my sons birth, my dads funeral, etc.Regards, [redacted]
The customer is correctShe was given someone else’s data and there is absolutely no excuse for that to happen As a result, I have instituted a new procedure to insure this cannot happen againThis procedure will be to insist the customer examine any data recovery performed within one week of receiving back the dataIn this particular case, six weeks went by before the customer checked her dataDue to the amount of time that went by, it has proven impossible to locate the original dataI have reached out to the second customer, whose data was given to the complainantThe second customer is satisfied that his data has been removed from the complainant’s computerI thank the first customer for verifying this was done so that the second customer is satisfiedI should also clarify some datesThe job was checked in on 10/and not 10/as indicated in the complaintAlso, the data transferred was waiting on a working hard drive, which the customer was to provideUnfortunately, my technician didn’t call the customer back until 12/1, reminding her that he needed the working hard driveThis is not meant to be an excuse; I’m just stating the timeline based upon the job tracker we use for recording notes on each particular jobFinally, in addition to refunding the complainant’s fee for data transferred, I have also offered her $to settle this matteredThe customer indicated she would like to think about this offerThe offer was made on 1/20/I have not heard back from the customer
I wish the owner would have kept in touch regarding any info in finding my hard drive. Last I knew they were going to check a few jobs and call some customers. He had my email address and was going to get back to me and I never heard another word.I have searched and searched through stuff at home and think that hard drive had my dads funeral, my boys birth boys. Stuff that will never be replaced and cant be replicated in the future either.I'm so deeply saddened, I wish I had checked the info sooner also but felt it was a small local business and that I had the correct infoMy mistake tooIf the owner chooses to send me a check, fine and dandyStill doesnt replace the stuff thats lost.*** ***
*** *** *** **
*** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.From: *** *** Sent: Wednesday, February 01, 11:AMTo: *** ***Subject: From *** ***I would like to consider this issue resolved with Boonsboro Computer and that I am satisfied with the settlement offer and consider this complaint closed. *** ***
I called Monday 1/23/ and spoke to the technician "***" who lost/misplaced my data He advised me that they are both still looking for my hard drive/dataI checked in my computer and told them I was in no hurry because it was around the holidays etc, but after a month went by and I got no call from them, I checked with them to see if my computer was ready They had my phone number and I thought they would call me and say they were finished, which they didnt When I called I was informed he could get my data from one drive and would put it on an external hard drive once I brought that in, so I went and bought an external and dropped it off The owner offered me $ for my loss, but I told him to search the place over real good I want my hard drive/data back Money wouldnt replace the past pics, videos of my kids birth, birthdays, Christmases I am waiting for them to get back to me, hoping they find a backup copy as "***" said they put it on one computer and transfer it over.So at this point, there is no settling, I want him to do everything in his power to search his small office over to find my dataIt has to be there as they said they havent destroyed any of it and they have not done anybody elses I have offered to come help look, relook at the hard drives they haveMaybe it was mislabeledI even told "***" I would pay them if they find it I just please want my datathats it tell the owner and *** to please please look I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The guy *** gave me $ in cash, however he is not the owner and so far my hard drive they cant find They had gave me somebody elses when I picked up my stuff, so *** was going to look and let me know Hopefully they find it, my hard drive and data is worth far more than $ for
sure
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Receive what fee for data transferred, im not sure any was transferred. The tech who lost the hard drive gave me $ 30 cash out of his pocket. The owner offered me $ 500 but I told him to keep searching and he was going to research the office, call some people and do a few other things and let me know back. He said he would keep me informed by email. I have not received any emails, no calls, no letters in mail, nothing. I tried being so sincere in hopes they would find my hard drive. You cant replace my videos and pics of my sons birth, my dads funeral, etc.Regards,
[redacted]
The customer is correct. She was given someone else’s data and there is absolutely no excuse for that to happen. As a result, I have instituted a new procedure to insure this cannot happen again. This procedure will be to insist the customer examine any data recovery performed within one week of receiving back the data. In this particular case, six weeks went by before the customer checked her data. Due to the amount of time that went by, it has proven impossible to locate the original data. I have reached out to the second customer, whose data was given to the complainant. The second customer is satisfied that his data has been removed from the complainant’s computer. I thank the first customer for verifying this was done so that the second customer is satisfied. I should also clarify some dates. The job was checked in on 10/28 and not 10/1 as indicated in the complaint. Also, the data transferred was waiting on a working hard drive, which the customer was to provide. Unfortunately, my technician didn’t call the customer back until 12/1, reminding her that he needed the working hard drive. This is not meant to be an excuse; I’m just stating the timeline based upon the job tracker we use for recording notes on each particular job. Finally, in addition to refunding the complainant’s fee for data transferred, I have also offered her $500 to settle this mattered. The customer indicated she would like to think about this offer. The offer was made on 1/20/2017. I have not heard back from the customer.
The complainant is correct. Late last year (2016), we apparently recycled her hard drive after confusing her drive with another customer’s drive. The complainant ended up with another customer’s data. I reached out to the second customer, whose data was given to the complainant. The second customer is satisfied that his data has been removed from the complainant’s computer. I thank the first customer for verifying this was done so that the second customer is satisfied. How did this happen? It appears to have been a combination of events that led to the accident. The customer dropped off the drive on October 28th, for a data transfer job. The customer was also to provide a new hard drive to transfer data to, which she did in the first week of December. It was then the wrong data was transferred. Unfortunately, after the customer picked up her hard drive, over seven weeks elapsed before she checked her data and discovered the error. We invited the complainant to our office and together we went through all hard drives waiting to be recycled but we were unable to locate the drive. I told her that we would go back and check other jobs that required data transfers and perhaps we had given the hard drive back to someone else but we were unable to locate the missing drive. My conclusion was that the hard drive must have been recycled in late December. As the customer was leaving my office that day, I thought that I had made it clear that I personally, was not hopeful the drive would be located but if by some miracle it turned up, she would be contacted immediately. We were willing to offer monetary compensation so we could clear this complaint with Revdex.com but the customer didn’t want to accept the compensation. However, she did withdraw the Revdex.com compliant at that time. As a result, I have instituted a new procedure to insure this cannot happen again. This procedure will be to insist the customer examine any data recovery performed within one week of receiving back the data. In addition, we will give back all hard drives to our customers. Finally, I can only apologize to the customer, as I know that losing data has been very upsetting to her. If she would care to discuss monetary compensation to resolve this matter the offer still stands.
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Receive what fee for data transferred, im not sure any was transferred The tech who lost the hard drive gave me $ cash out of his pocketThe owner offered me $ but I told him to keep searching and he was going to research the office, call some people and do a few other things and let me know backHe said he would keep me informed by emailI have not received any emails, no calls, no letters in mail, nothingI tried being so sincere in hopes they would find my hard drive You cant replace my videos and pics of my sons birth, my dads funeral, etc.Regards, [redacted]
The customer is correctShe was given someone else’s data and there is absolutely no excuse for that to happen As a result, I have instituted a new procedure to insure this cannot happen againThis procedure will be to insist the customer examine any data recovery performed within one week of receiving back the dataIn this particular case, six weeks went by before the customer checked her dataDue to the amount of time that went by, it has proven impossible to locate the original dataI have reached out to the second customer, whose data was given to the complainantThe second customer is satisfied that his data has been removed from the complainant’s computerI thank the first customer for verifying this was done so that the second customer is satisfiedI should also clarify some datesThe job was checked in on 10/and not 10/as indicated in the complaintAlso, the data transferred was waiting on a working hard drive, which the customer was to provideUnfortunately, my technician didn’t call the customer back until 12/1, reminding her that he needed the working hard driveThis is not meant to be an excuse; I’m just stating the timeline based upon the job tracker we use for recording notes on each particular jobFinally, in addition to refunding the complainant’s fee for data transferred, I have also offered her $to settle this matteredThe customer indicated she would like to think about this offerThe offer was made on 1/20/I have not heard back from the customer
I wish the owner would have kept in touch regarding any info in finding my hard drive. Last I knew they were going to check a few jobs and call some customers. He had my email address and was going to get back to me and I never heard another word.I have searched and searched through stuff at home and think that hard drive had my dads funeral, my boys birth boys. Stuff that will never be replaced and cant be replicated in the future either.I'm so deeply saddened, I wish I had checked the info sooner also but felt it was a small local business and that I had the correct infoMy mistake tooIf the owner chooses to send me a check, fine and dandyStill doesnt replace the stuff thats lost.*** ***
*** *** *** **
*** ** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.From: *** *** Sent: Wednesday, February 01, 11:AMTo: *** ***Subject: From *** ***I would like to consider this issue resolved with Boonsboro Computer and that I am satisfied with the settlement offer and consider this complaint closed. *** ***
I called Monday 1/23/ and spoke to the technician "***" who lost/misplaced my data He advised me that they are both still looking for my hard drive/dataI checked in my computer and told them I was in no hurry because it was around the holidays etc, but after a month went by and I got no call from them, I checked with them to see if my computer was ready They had my phone number and I thought they would call me and say they were finished, which they didnt When I called I was informed he could get my data from one drive and would put it on an external hard drive once I brought that in, so I went and bought an external and dropped it off The owner offered me $ for my loss, but I told him to search the place over real good I want my hard drive/data back Money wouldnt replace the past pics, videos of my kids birth, birthdays, Christmases I am waiting for them to get back to me, hoping they find a backup copy as "***" said they put it on one computer and transfer it over.So at this point, there is no settling, I want him to do everything in his power to search his small office over to find my dataIt has to be there as they said they havent destroyed any of it and they have not done anybody elses I have offered to come help look, relook at the hard drives they haveMaybe it was mislabeledI even told "***" I would pay them if they find it I just please want my datathats it tell the owner and *** to please please look I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The guy *** gave me $ in cash, however he is not the owner and so far my hard drive they cant find They had gave me somebody elses when I picked up my stuff, so *** was going to look and let me know Hopefully they find it, my hard drive and data is worth far more than $ for
sure
I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Receive what fee for data transferred, im not sure any was transferred. The tech who lost the hard drive gave me $ 30 cash out of his pocket. The owner offered me $ 500 but I told him to keep searching and he was going to research the office, call some people and do a few other things and let me know back. He said he would keep me informed by email. I have not received any emails, no calls, no letters in mail, nothing. I tried being so sincere in hopes they would find my hard drive. You cant replace my videos and pics of my sons birth, my dads funeral, etc.Regards,
[redacted]
The customer is correct. She was given someone else’s data and there is absolutely no excuse for that to happen. As a result, I have instituted a new procedure to insure this cannot happen again. This procedure will be to insist the customer examine any data recovery performed within one week of receiving back the data. In this particular case, six weeks went by before the customer checked her data. Due to the amount of time that went by, it has proven impossible to locate the original data. I have reached out to the second customer, whose data was given to the complainant. The second customer is satisfied that his data has been removed from the complainant’s computer. I thank the first customer for verifying this was done so that the second customer is satisfied. I should also clarify some dates. The job was checked in on 10/28 and not 10/1 as indicated in the complaint. Also, the data transferred was waiting on a working hard drive, which the customer was to provide. Unfortunately, my technician didn’t call the customer back until 12/1, reminding her that he needed the working hard drive. This is not meant to be an excuse; I’m just stating the timeline based upon the job tracker we use for recording notes on each particular job. Finally, in addition to refunding the complainant’s fee for data transferred, I have also offered her $500 to settle this mattered. The customer indicated she would like to think about this offer. The offer was made on 1/20/2017. I have not heard back from the customer.
The complainant is correct. Late last year (2016), we apparently recycled her hard drive after confusing her drive with another customer’s drive. The complainant ended up with another customer’s data. I reached out to the second customer, whose data was given to the complainant. The second customer is satisfied that his data has been removed from the complainant’s computer. I thank the first customer for verifying this was done so that the second customer is satisfied. How did this happen? It appears to have been a combination of events that led to the accident. The customer dropped off the drive on October 28th, for a data transfer job. The customer was also to provide a new hard drive to transfer data to, which she did in the first week of December. It was then the wrong data was transferred. Unfortunately, after the customer picked up her hard drive, over seven weeks elapsed before she checked her data and discovered the error. We invited the complainant to our office and together we went through all hard drives waiting to be recycled but we were unable to locate the drive. I told her that we would go back and check other jobs that required data transfers and perhaps we had given the hard drive back to someone else but we were unable to locate the missing drive. My conclusion was that the hard drive must have been recycled in late December. As the customer was leaving my office that day, I thought that I had made it clear that I personally, was not hopeful the drive would be located but if by some miracle it turned up, she would be contacted immediately. We were willing to offer monetary compensation so we could clear this complaint with Revdex.com but the customer didn’t want to accept the compensation. However, she did withdraw the Revdex.com compliant at that time. As a result, I have instituted a new procedure to insure this cannot happen again. This procedure will be to insist the customer examine any data recovery performed within one week of receiving back the data. In addition, we will give back all hard drives to our customers. Finally, I can only apologize to the customer, as I know that losing data has been very upsetting to her. If she would care to discuss monetary compensation to resolve this matter the offer still stands.
The customer was in my shop today and indicated that she was satisfied with the settlement.