Book World

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I would like to add that this business did not try to accommodate my schedule & did not contact me to cancel my appointment And I had called them three times without a response The business did refund my money I would not recommend this business

We have communicated with this individual several times to accommodate her scheduleScheduled appointments are not cancelled because we do not have a working phone number on fileAppointment cards are given/offered and confirmation calls are made as a regular business practiceIf a person is
unreachable, then we depend upon the individual to honor their appointment time. We have highly trained licensed individuals who perform the treatments and do not guarantee the same licensed individual will perform the treatment every time; though, we do our best to accommodate a customers preference, this is not always possible due to scheduling Our primary objective is to accommodate the customer whenever possible. The company is by appointment and open to the general publicAll calls are returned promptly each day the business is openOur refund and cancellation policy is clearly posted and customers sign an acknowledgment to avoid misunderstandingOur business is run in a very transparent manner to best service the consumer. We have made earnest attempts to remedy this individuals concerns offering several viable solutionsUnfortunately, we were not able to reach amicable cooperation and provided a refund to end our business relationship with this individual

This complaint is very concerning as customers are the life blood of our businessWe have a policy of returning calls within hours, except for the days we are closed Our goal is to return all calls the same day
We keep a very detailed call logA review of the call log did not show
this customers name or phone numberThat is not to say this customer did not callIt is not clear what happen here
On an ongoing basis we get calls from people calling from their cars, or from a public place, or with the tv on or loud voices in back ground, and we can not clearly hear the name and phone numberAt times calls get cut off or are garbledThis is as frustrating for us as it is for the customer.
Our records show this customer was serviced on April 9, and it was reported the customer had a good experienced and expressed the request to be contacted within hours.
Customer service is our number one goal and we look forward to offering the best possible experience

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would like to add that this business did not try to accommodate my schedule & did not contact me to cancel my appointment.  And I had called them three times without a response.  The business did refund my money.  I would not recommend this business