Tried contacting customer by phone but was unsuccessful Sent email to customer with full explanation and details about the account activity and what caused the overdraft fees To help with customer situation bank is crediting here account for overdraft fees for a total of $today The bank believes this complaint is resolved
The bank will not be refunding any additional overdraft fees We refunded what the customer requested The bank believes what the customer originally requested has been satisfied In the future, should the customer want to speak with corporate they would dial ###-###-#### and ask to speak with a person in the corporate office [redacted] Executive Vice PresidentRetail Operations
I rejected the response because there was a lie in the statementI did call and ask for a fee reversal of the 5$ consecutive overdraft day fee'sI DID NOT ask for an item fee reversalI would appreciate if the communication relayed was the truthThis has only given me more of a reason to ask for the overdraft item fee of 33.00$ reversedI will also not be recommending any one I know to open accounts with TCNBThe customer service they provide is horribleThe bank needs to reorganize how their corporate office is set up to receive calls and complaintsI shouldn't have to call another branch and continually be transferred back and forthIt's outright unprofessional
March 7, Revdex.com of Washington DC/Eastern Pennsylvania Re: Consumer Name/Address Removal Request: [redacted] and/or [redacted] Northbrook, IL Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] @***.com Dear [redacted] : Thank you for sharing with the Direct Marketing Association (DMA) the above-named consumer’s concerns about receiving unsolicited promotional mailWe appreciate hearing from you Do Not Mail file: We will add [redacted] and [redacted] to our DMAChoice (mail suppression file)She can also register online for free at: https://www.dmachoice.org/register.phpIt could take up to days to see an overall reduction in promotional mail since some mail might already be in the “mail stream process” It is important to note that this service will not eliminate all promotional mail since only our members are required to subscribe to this service and suppress the names before sending promotional mail to prospective customersShe would still receive promotional mail from member companies that she has a relationship with as a customerAdditionally, it will not affect promotional mail from companies that are not members of the DMAFor instance, he would still receive promotional mail from political campaigns, restaurants, certain charitable organizations, local companies, and other organizations that are not members of the DMA As a reminder, the DMA is NOT the source of consumer names for marketing purposesWe do not supply companies with consumer names to send promotional mailThe DMA’s preference services: www.dmachoice.org are meant to assist consumers in reducing the overall volume of promotional mail but it will not stop all promotional mail Again, thank you for contacting the DMA with the consumers’ concernsWe hope this information is useful Sincerely, Lisa B [redacted] DMA Corporate & Social Responsibility Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Tried contacting customer by phone but was unsuccessful Sent email to customer with full explanation and details about the account activity and what caused the overdraft fees To help with customer situation bank is crediting here account for overdraft fees for a total of $today The bank believes this complaint is resolved
The bank will not be refunding any additional overdraft fees We refunded what the customer requested The bank believes what the customer originally requested has been satisfied In the future, should the customer want to speak with corporate they would dial ###-###-#### and ask to speak with a person in the corporate office [redacted] Executive Vice PresidentRetail Operations
I rejected the response because there was a lie in the statementI did call and ask for a fee reversal of the 5$ consecutive overdraft day fee'sI DID NOT ask for an item fee reversalI would appreciate if the communication relayed was the truthThis has only given me more of a reason to ask for the overdraft item fee of 33.00$ reversedI will also not be recommending any one I know to open accounts with TCNBThe customer service they provide is horribleThe bank needs to reorganize how their corporate office is set up to receive calls and complaintsI shouldn't have to call another branch and continually be transferred back and forthIt's outright unprofessional
March 7, Revdex.com of Washington DC/Eastern Pennsylvania Re: Consumer Name/Address Removal Request: [redacted] and/or [redacted] Northbrook, IL Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] @***.com Dear [redacted] : Thank you for sharing with the Direct Marketing Association (DMA) the above-named consumer’s concerns about receiving unsolicited promotional mailWe appreciate hearing from you Do Not Mail file: We will add [redacted] and [redacted] to our DMAChoice (mail suppression file)She can also register online for free at: https://www.dmachoice.org/register.phpIt could take up to days to see an overall reduction in promotional mail since some mail might already be in the “mail stream process” It is important to note that this service will not eliminate all promotional mail since only our members are required to subscribe to this service and suppress the names before sending promotional mail to prospective customersShe would still receive promotional mail from member companies that she has a relationship with as a customerAdditionally, it will not affect promotional mail from companies that are not members of the DMAFor instance, he would still receive promotional mail from political campaigns, restaurants, certain charitable organizations, local companies, and other organizations that are not members of the DMA As a reminder, the DMA is NOT the source of consumer names for marketing purposesWe do not supply companies with consumer names to send promotional mailThe DMA’s preference services: www.dmachoice.org are meant to assist consumers in reducing the overall volume of promotional mail but it will not stop all promotional mail Again, thank you for contacting the DMA with the consumers’ concernsWe hope this information is useful Sincerely, Lisa B [redacted] DMA Corporate & Social Responsibility Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***