Bondurant Realty Corporation

Review: My daughter rented a home in Radford from Bondurant last year while attending school. They have refused to give back my security deposit based on things they state were cleaned. I called them throughout the year to replace screens, install storm windows, put a smoke detector in the home, fix outlets and repair the outside steps that shake. They never completed any of the items I requested and refuse to refund my security deposit.

Business

Response:

Any problems that were reported to our office and looked at by maintenance throughout the lease term for this property were corrected per our records. If we are not notified of problems or maintenance issues we cannot take care of them. I myself had spoke to all of the residents many times throughout their tenancy and never recall them complaining of any on going issues with the house. The stairs were in fact secured and a step replaced because I noticed that one tread was broken - Not because the tenants reported it to our office. A security deposit is used for cleaning and damages at the end of a lease term. If the property is cleaned and nothing other than normal wear and tear is found, then a deposit would be returned. I know Mr. [redacted] does not feel that charges should not have came out of his daughters deposit due to the fact that she only lived there one year. Unfortunately all tenants on the lease are jointly responsible for cleaning and damages. The charges out of their deposit were for carpet cleaning (which we require), professional cleaning of the unit and appliances, charges for hauling away furniture and trash that was left after the lease was over and pressure washing and repainting the front of the house and retaining wall. Out of all of these charges the only one that is out of the normal and a charge they may not have expected is the charge for pressure washing and painting. This unfortunately had to be done because the tenants had used sidewalk chalk on a fairly newly built and painted retaining wall and the vinyl siding and front door to the house. Pressure washing would not take it off of the retaining wall and we had no other choice but to repaint. Thank you so much for your time,

Review: Since 2011, my roommate and I have lived in an apartment we leased from Bondurant Realty in [redacted], Virginia while we attended [redacted]. This year, we renewed our lease (July 2013-2014) and another girl was added on as our third roommate. Prior to moving in, my older roommate and I each put down a $300 deposit (in 2010), and the new roommate a put down a $400 deposit (2013). We would receive the deposit back upon moving out if everything was as it was when we moved in. While there are college students who mistreat property and violate terms of their leases, we have never done so. When my old roommate and I moved into our apartment on [redacted] Street it was already in poor condition; for example, the sliding door lock was not working, the paint job was poor, and the dishwasher hardly washed dishes. The newer roommate also had a window that would not fully close. She reported this numerous times to Bondurant and asked for a work order to be placed; needless to say it was never fixed and her window remained cracked the entire year. This, in my opinion, was a major safety violation and should have been fixed immediately. The carpet was also not very clean.

Throughout the years we stayed there we requested many repairs which were never properly fixed; for example, the entire three years I leased the apartment, our sliding door lock was never working. Every time it was "fixed" it was not working again two days later. However, according to Bondurant, that was okay because we had a wooden stick to jam between to sliding door and the wall. There were many problems that occurred over the years and the business never properly handled our requests. There were many calls that were not returned and when interacting with the company they were always rude or would always put us on the back burner.

My older roommate and her father were responsible for turning off utilities to our apartment when we moved out this past July. Before her father paid the last utility bill and had the service turned off for June he called Bondurant and spoke to a gentleman there who said that they don't like that to happen because the billing falls back on Bondurant but the gentleman said that they would just send him the June bill to pay and we would be fine. When he sent the June rent in her father included a note that this would be the last rent check and that he had turned the utilities off at the end of May. A few days later he received the email below saying it was a violation of the rental agreement and that he needed to reverse the utilities; but it was too late because the office gave them verbal permission to do so. No response was sent back to her father after he told replied back to the company's email about it being a violation. So, because of the company's verbal commitment to her father, they are not going to give us $100 back.

In addition to Bondurant not following through with that, they are also charging us for a carpet cleaning. The last roommate to move out of our apartment had scheduled an apartment cleaning company to come and clean our carpets, as we were supposed to so we would not be charged by Bondurant to do it themselves. The last roommate waited for the carpet cleaner to arrive and two hours after the scheduled appointment, the carpet cleaner never showed. So my roommate's mother called the cleaner and the cleaner said that they had spoken to Bondurant and Bondurant told them not to come yet because they wanted to do some painting first. My roommate went to Bondurant to return her key, because she was moving out, and told them what happened and they said that yes, they knew and already scheduled a time and we would be okay and they would take care of it because they had it moved to a different time (without telling us and with us already having paid for it). When it came time to get our deposit back this month, we had an additional charge from "[redacted]" in [redacted], VA. This was not the company my roommate and her mother had hired and already paid to do the carpet. Not only that, but the "[redacted]" carpet cleaners invoice that we were sent looks completely illegitimate. The top of the invoice says 'your logo here' and 'your company slogan' as though it was faked. In addition, I could not find anything about this cleaner online and we are being charged for something that was already paid for and verbally agreed to by the company.

The painting that was done when we left that we are being charged for is also astounding to my roommates, myself, and our parents. The paint is as it was when we moved in, nothing less.

Basically, we feel completed cheated, bullied, and misled.Desired Settlement: We feel that we should each get our full deposit back. We feel completely cheated and misled. The company verbally agreed to things that it did not follow through with. The entire three years that we were there it was poor service. The apartment was in the same condition it was in when we moved in and I am truly astounded with the crookedness of this entire situation. All we ask for is each of our deposits back in full.

Business

Response:

There seems to be some confusion with the cleaning of the actual apartment and carpet cleaning. [redacted] cleaning service is the contractor that is hired by us to clean the apt. (ex: appliances, cabinets, bathrooms) This is a business that is licensed and insured. The carpet cleaning is a separate charge of $125. If the tenants had the carpets steam cleaned Bondurant was unaware. It is a requirement of the lease that they provide us with a receipt at the scheduled check out time. The issue of the steam cleaner not showing up if they were retained by them to clean the carpets is out of our control. As requested in your lease you are to set up an appointment with us for a check out inspection of the property to be completed. No one was present for the inspection of the property at the end of the lease and no one on the lease set up an appointment to walk through with us.

As far as the electric issue, I have an emailed conversation between a representative of our office and a Guarantor on the lease that was made clear to them that if they disconnected the service prior to the lease end date the fine will apply of $300.00. The electric service was turned back into Bondurant's name and to date we have not received the final bill for the amount actually due to us. So that amount has not been charged to the tenants nor will it be. There were no damages charged to these tenants. The only charges were for cleaning and steam cleaning as well as replacing the drip pans all of which are a requirement of the lease.

Hope this clears things up for the tenants. Please let me know if we can be of any further assistance!

Best Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved.

Regards,

Review: I have tried writing, calling and emailing Bondurant in regards to the rampant rat infestation of the house that my daughter is renting from them. They have done NOTHING! The rats now appear as if they are rabid and have destroyed property! A county health inspector will be called tomorrow to see if this property is even safe to live in. This matter has been an issue since September 2013. The only response we received was that the girls living there were leaving food out however they have been gone for 3 months for the summer break and the place is infested even worse upon their return. They just keep saying that maintenance has it on their list. Nothing has been done and the problem is far beyond setting a fee traps.Desired Settlement: I think each occupant should receive a financial restitution (they have lived with these rats for one year now) for the 12 months they have paid and be moved to another home that suits their needs.

Business

Response:

Attached are a few pictures of how maintenance often found the sorority house at [redacted] during the 2013-2014 lease year. During this time there were work orders placed and work orders responded to, by both maintenance and the exterminator. We are always happy to take care of issues such as these, but before we do we only asked for the tenants to clean up the property before spending the time and money to put out traps, poison and get the exterminator involved. Rodents will not eat poison when there is garbage to get into. So far in this 2014-2015 lease year, according to the work orders, there have been 2 work orders put on regarding rodents. One was called in on August 12th the other on the 13th (today). The morning of the 13th is when maintenance responded to the work order. They have placed traps and poison in the house. I do not think 24 hr response time is unreasonable.I do not know how clean the house was during the 3 months that the tenants were gone, but when I stopped by to check on the work order I did find some half eaten food left out on the counter. This is not unreasonable, but if we are going to take care of this problem we will have to work together. I think that we can all agree that the house is unclean and probably should have been cleaned more thoroughly after graduation. We would be happy to recommend some cleaners.In regards to settlement, no financial restitution will be found.Thank you,Bondurant Management

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Those pictures were taken in September one week AFTER the calls were made. Bondurant was just waiting to place blame on the tenants. There were rats the day they moved in! Not because of a party they had a week after! That was almost one year ago. I personally have written and emailed several times, not twice as they say, plus the girls have called several times. I even copied two attorneys on my letter and still no response. One girl went back before the others which would explain some of her lunch on the counter which should NOT have been a problem had the rat situation been handled a year ago! The [redacted] health inspector has been called and I will forward his/her findings to you. The girl who returned early has taken photos of the damage and rat droppings around the home which I will have her forward to you. My daughter has severe allergies and cannot live in the defecation of rats! Her room has been locked since she left, so heaven only knows what's happened in her room. A few traps are NOT going to solve this infestation. A years worth of mating has occurred.

Regards,

Business

Response:

I have reviewed the rejection to my response. Some of those pictures were from September and some were from other times. As I stated before, these pictures were from last years term lease. They were used to help paint the picture of what led to this situation in the first place. The parties that go on at the sorority house do not happen once a year. If a house had a rodent problem in the past and it is not thoroughly cleaned and put away before leaving for three months rodents will naturally show back up. Maintenance has been over checking the traps and poison daily and have found nothing so far. This is probably due to the house being cleaned up and food put away. Rodents will not stick around if they are not being fed. Like I said before, resolving this problem is going to take effort by both parties. Also, something that the rental inspector suggested as a way to help the problem was to remove or put in Tupperware containers the food in the bedrooms. If the tenants think it would help I will send a cleaning service over to the house. This will require the tenants to put everything away so that it can be cleaned/sanitized. After that it will be the responsibility of the tenants to keep the house sanitary.Let me know how to proceed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The DAY my daughter moved in she saw a rat so it WAS NOT these girls who attracted the rats. I resent the fact that Bondurant wants to place the blame on them. This was a problem BEFORE they even moved in and only after we have to contact lawyers, a health inspector and the Revdex.com do you do anything about it. This has been a problem for ONE SOLID YEAR NOW!! As far as your maintenance people not finding anything, the health inspector stated it was INFESTED!! I believe a REAL exterminator needs to be called and utilized to handle this infestation, not a few maintenance men who take weeks to show up. What does Bondurant plan to do when the rats do start to die in the walls and basement and start decomposing and the house starts smelling? What about the safety of the girls until the rats are fully exterminated? What about the damage to their property thats been done by the rats? It's very apparent Bondurant received my letter dated 3/31/2014 about the damage to the carpet in my daughter's room where a rat chewed it up because you were very quick to cash the check enclosed with it. Yet still nothing has been done about that either. I'm fully sure Bondurant will claim it was my daughter's fault and try to keep her deposit. A cleaning service is only a drop in the bucket of what needs to be done about this problem. A REAL exterminator needs to handle the extermination process, the health and welfare of the girls still living in there needs to be assessed by the exterminator AND the house needs to be throughly cleaned. The matter of the dead rats needs to be addressed as well as compensation for the damage done by the rats (from the day they moved in!). I will provide the girls with strict instructions on proper food handling and cleaning up immediately after sorority functions as well as provide them with plenty of tupperware containers to store their food. These measures need to be addressed IMMEDIATELY as these girls start to move back in this weekend!!

Regards,

Business

Response:

[redacted] was called to evaluate the rodent problem at [redacted]. It was reported that he did not see any evidence of rats other than the chewed carpet. However, with the house having been cleaned this would be the case. He saw the poison and traps that maintenance had set and said that they better products that they could use. He has also made some recommendations of some areas that should be closed up on the outside. The recommendations have been put on as work orders and will be be completed accordingly. Because he did not see the problem as an infestation, a one time treatment was recommended. We went ahead and asked to have it treated for 12 months.

The cleaners have availability the rest of this week. As soon as we hear back from the tenants on a preferred day to come and clean, we will schedule the job with them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, if the problem continues I will file another claim.

Regards,

Review: I had previously filed a complaint against Bondurant for a rat infestation at my daughter's rental home, stating very clearly about the damage the rats had done over the holidays. Bondurant is now telling my daughter that she is responsible for paying for new carpet that the rats chewed up! Clearly, if Bondurant had handled the rat problem in September there would not have been rat damage over the holidays. Bondurant has also charged each resident for a fire extinguisher they claim had been fired off. We have had the fire department inspector come and check both extinguishers in the home and neither have been used. I believe that Bondurant is desperately trying to recoup the money they had to put out for the rat problem by charging each resident for false problems/damages. After speaking with local fire department officials and attorneys, this seems to be a big problem with Bondurant.Desired Settlement: I do NOT expect to pay for the new carpet! I also want the fire extinguisher charge removed from my account as well as the other residents. I also insist that the rental Fire Inspector be present at the final inspection of the home. I also do NOT want any money withdrawn from our security deposit without prior knowledge.

Business

Response:

I have explained the charge to the residents in regards to the fire extinguisher being shot off. Normally if there is a purposeful use or small kitchen fire reported to our office we do not bill the tenants for the use of the extinguisher. The current extinguisher that was inspected by the fire inspector of course is fully charged since they were replaced by us. The shot off extinguisher was replaced and billed to the house in October during our routine fire safety inspections - and it was replaced directly by fire safety products. As I also explained to Mrs. [redacted] I was personally in the house for a renewal inspection in May of Last year and at that time the extinguisher was fully charged. The unit they were charged for had to have been used between May 2014 and October 2014..At the pre-inspection that was completed recently by our maintenance supervisor he simply told the girls if they were having the carpets professionally steam cleaned as required by the lease not bother having that bedroom cleaned (with the hole at the door) because it would defiantly be getting replaced. The determination of the charge of the carpet is done at the final inspection walk through at the end of the lease which is completed by me. If there is a charge for the carpet that the residents are responsible for it will be pro-rated based on the age of the carpet. We have sent a vacating check list to the house that should be followed closely. The residents of this house are fully aware of what they are going to be responsible for and what they need to do to minimize any charges. Hopefully this resolves this issue and answers any questions in regards to both of these matters. If I can be of any assistance please feel free to contact me directly.Thank you,[redacted]Bondurant Realty Corporation

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] First of all, I have NEVER spoken to Ms. [redacted] about the extinguisher, only the pet fees. She clearly has me confused with another upset parent. Secondly, if the fire inspection was done, why wasn't Lieutenant [redacted] present since he is the fire inspector for rental properties? It seems far too convenient that the "used" extinguisher is now gone and every single one of the residents swears they have never touched the item. Bondurant fails to prove all of these miscellaneous charges and it's gotten out of hand. For example, there are several pet fees of various amounts, but no documentation of when, where and what pet was seen. Can Bondurant supply dates, times, pet descriptions to back up these charges, or do they simply charge a pet fee when they feel the urge? I have CLEARLY stated in writing to Bondurant and through the Revdex.com that we have NO intentions of paying for new carpet in my daughter's room because of the rat damage that took an entire year to be addressed. Replacing my daughter's rat damaged clothing cost me enough. The inspector clearly stated that my daughter was responsible for the cost of replacing the carpet in her room "because they had no record of us ever complaining about rats!" Of course, when all is said and done, Bondurant WILL find some "other" way to recuperate any costs they need to incur, and charge for something else. This is why I INSIST on Lieutenant [redacted] being present during the final walk through. He actually stated that he wanted to be there because h knows how Bondurant "works". I have talked with several people in the [redacted] area (temporary and permanent residents) and ALL have complained about Bondurant and their unethical practices. I feel that stronger action needs to be taken against them and their "taking advantage" of the students of [redacted]. When my daughter is told "there are no rats at her house" by Bondurant, when she clearly has seen them in the hallways and now has a damaged rug because of such, it exemplifies the attitude of Bondurant, that they will admit to nothing and in turn, do nothing.

Business

Response:

As my last response stated ANY carpet charge would be determined at the time of the Check out inspection/final walk-thru of the lease. I did this inspection on Thursday morning at 10:30 am with one of the residents on the lease that had scheduled it with our office. And I spoke with Mr [redacted] myself and he doesn't recall any mention of wishing to be present for this inspection since damages to a property do not pertain to him. Again I state the carpet was nothing anyone of the house was ever told they would be responsible for. Many charges were incurred at the final inspection because of damage but carpet was not one of them. [redacted] (fire inspector/rental inspector) works for the City of [redacted] Fire Department not Bondurant Realty therefore would not be at an inspection of ours as far as our extinguishers and smoke alarms are concerned. Fire Safety Products is contracted by us to do an inspection of each of our rental units. I think there is some great confusion about this matter. In any case the extinguishers are both fully charged currently because the one that had been used was replaced in October which stimulated the bill the tenants are being charged for. This bill has been unpaid since the time it was sent (November). So understand this is NOT a recent charge. I do have documentation in regards to the pet fines (dates and descriptions). We actually received a $300 cash payment last week from one of the tenants that had no issue admitting her dog among others had been in the house so she felt it right to pay her part of the fines. I don't think this is an issue the residents on the lease are disputing. Unfortunately, there isn't anything I feel I can do to resolve the issue in regards to the extinguisher charge. It was in fact discharged during their tenancy and had to be replaced at the owners expense therefore this charge is rightfully the tenants. Please feel free to contact our office if you should have any other questions.Thank you,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

It appears as if the fire extinguisher issue will never be resolved since it's an issue of "who to believe". As far as the charges not being paid, I was not made aware of the charges until APRIL 20, 2015 when you sent me a past due notice because my March rent was lost in the mail. Also, according to the statement I received, the charge was incurred FEBRUARY 4, 2015 NOT November, 2013. You state that the extinguisher was replaced in October, 2013, but my statement doesn't show you charging it until February. Why so long? Also, even though this charge is outstanding (b/c of late notification) please keep in mind that EVERY rent payment has been prompt except for the March payment which was lost in the mail. Upon notification, I immediately sent you a new check and included the HUGE late fee of $65 with it. So, do not act as if I am a delinquent tenant, only a conscientious one who wants an explanation of charges.As far as the pet fees, why am I charged $90 one time and $30 the next? The contract shows $100 per occurrence which would technically be $20 per resident. Neither of these figures works out to an even $100 fee. Why?Seeing as I am sure you have taken everyone's entire security deposit, I want a THOROUGH explanation of EVERY charge, including a list of the pet occurrences, dates, and descriptions of the dogs. I also want this done for EVERY tenant so that they know where there deposit went as well. You cannot simply take $2050 without an explanation of why to each and every tenant! Every tenant and their guarantors (the one's actually paying the bills) need to receive a copy of these charges with explanations at their HOME addresses on file so that each can see why their money was taken.

Business

Response:

Again the Fire Safety Inspection was completed in October 2013. The tenants were sent a bill for the fire extinguisher multiple times for payment prior to it being applied to their accounts. The first time is was sent was November, then sent again in December and one last time in January. The only time this is added to a rental account is if it remains unpaid. The FEBRUARY date was the date is was applied to their accounts and a ledger was sent to them as well as their Guarantors to make everyone aware of the balance on their rental account to that date. At no point have I implied you have ever had a delinquent account with us or that you had a bad payment history. The charge for a pet fine is $150 per pet, per sighting (not $100). The $30.00 charge on your daughter's account is 1/5 of one pet fine (5x$30=$150) and the $90 would be for 3 additional fines (5x$90=$450) 3 pet fines. I hope this clears up any confusion in reference to the pet fines. Security deposits and/or a statement of all charges are always provided within 45 days from the day the lease ends as Virginia Law requires. Also a detailed bill of charges with receipts attached are sent to the Guarantor's address that we have on file. This is standard practice for our company as is explained in our lease.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am currently waiting to receive the itemized bill with specific charges, including pet fees and which dog was seen and when. As far as never implying I have been delinquent, then why did the first ever statement I received threaten legal action? That sure sounds like an implication to me. I will not be satisfied and close out this issue until I have the itemized bill as asked for. [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Under Complaint ID #[redacted] I had requested that all damages, repairs, explanations of damages and specifically what "pet" was seen on which date, and what that "pet" looked like. All I received today was a statement, tenant ledger and a copy of bills from various people who have been in the house "doing work" however, there's no explanation of what the work is. Some are quite obvious, I agree, like the carpet replacement and painting, however, I have no idea what "wall damage" means and "charge on hall". There's a $145 charge for "door knobs" why? Also, there is NO explanation provided in the pets, as stated before. I truly feel that I and all other guarantors of this rental deserve a FULL explanation of all charges and "pet sitings". I want this explanation before I have to pay an ADDITIONAL $107.30!!As described above, I want a FULL description of why certain work was done (i.e. why was $285 worth of plastering necessary, and why was it necessary to repaint the entire house?) I also want a full disclosure on the pet fees. I want to know what pets were seen on what days and by whom and I want ALL guarantors to receive this information so that all parties can verify if in fact they had a pet in the home at that time.

Regards,

Business

Response:

The necessity of painting the house is obvious from the pictures included in this statement. Bondurant Realty does not paint properties purple/pink and orange as a standard practice. When the house was turned over to these residents and they took possession, the house was not multiple bright colors. For this reason alone, they are being charged for the cost of priming the colored walls (they did not pay to paint the entire house). There were two different areas where there was obvious wall damage (also pictured). Unfortunately, the house is plaster and the cost for repairing that is higher than it would be if it were drywall. The fact of the matter is that Bondurant Realty did not cause the damage and residents and or guests of the house did during this tenancy. In reference to the "charge on hall" I do not see that listed anywhere on our check out sheet. We do have a HAUL & STORE. And although there were items left in the house that we could have charged to remove - N/C in that blank means NO CHARGE. Therefore they were relieved of a $150 charge. DOOR/KNOBS ON THE CHECK OUT SHEET-the backslash is the OR in this case. Obviously the $145 charged is for a door, not for knobs. This was for the downstairs bathroom door that had a hole in it. (also pictured) As you can tell from the pictures the hardwood flooring was severely damaged from standing puddles of beer being left in the floor on a routine basis. The owner of the house was going to install carpeting in the house since refinishing the floors again was not an option in this case. The cleaning and waxing of the floors was a minimal charge that could have been incurred had the next tenants not wished to keep the hardwood flooring instead of installing carpeting. If so, a portion of the carpeting charge would have been passed along. The pet sightings noted are as follows:8/13 - 11am seen by maint - lab pup10/8 =by [redacted] lab pup10/13 by [redacted] lab pup10/15 by [redacted] lab pup11/2 by [redacted] small dog11/18 by [redacted] small breed dog1/16 by maint med size dog2/18 by [redacted] - med mixed breed4/16 10:15am by [redacted] - small light colored4/16 5:15 pm by [redacted] - small dog These are the only dates noted. I can assure you each of our employees saw multiple dogs there ALMOST every day as we passed by [redacted]. Let me also remind you that the location of this house is highly traveled by our staff on a daily basis. Clearly you are able to tell WE DID NOT CHARGE for each documented sighting of these dogs. Also, let me add, as stated in the lease, we have every right to charge these fines each and every time an illegal animal is seen. [redacted]Licensed in VirginiaMember of New River Valley Association of Realtors

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below."Charge on Hall" is listed in bottom left of check out sheet. $35 fee. Since I do not have access to other tenants guarantor's addresses I would like a copy of these explanations and photos sent to them as well, especially, but not limited to, the pet sitings, the wall damage, and the door damage. As far as the painting, the tenants stated to the future tenants that they would be happy to repaint the walls but new tenants stated to them they wanted to keep the colors. Therefore the confusion on our end.Please notify me other guarantors have received these explanations.

Regards,

Business

Response:

All residents and guarantors are on the lease together. Please feel free to contact the rental office if you wish to have their contact information. We will be glad to provide that information to you. All statements that were originally sent have been received by all parties involved, I'm assuming since we have not had any returned undeliverable. I'm not sure any other residents or guarantors have any questions in regards to the charges. I have not received any messages to return calls nor anything in writing disputing any charges. I feel confident that everyone is clear on everything that we have charged for. Please feel free to contact me at our office if you should have any further questions.Thank you,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The "Charge on hall" for $35 was not addressed. Please email me the other tenants addresses at [redacted]. Once I have these two items, I am happy to pay the bill.Thank you.

Business

Response:

All contact information (email and phone numbers etc.) for all guarantors on the lease will be emailed to the address provided as soon as possible. And again this information can be given by phone if you contact our office at ###-###-####.Thank you, [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am sorry to bother you once again, but I have had no contact from Bondurant as far as providing me the other tenants mailing addresses. This is exactly why I do NOT want to close out my complaint until I have the information I requested. I also will NOT call them for the information, seeing as every time I have called they have been rude and curt with me. I’m actually quite confused as to why it is taking them so long to provide a few simple addresses. I have told them that I am happy to pay them once I have the information but they still have provided nothing. No doubt they are trying to provide me with a bad credit report. Please do not close out my complaint until I get this information. They are under the notion that I will drop this, but I won’t. They have repeatedly pushed around not only me and my daughter and her friends, but MANY other students and their parents as well. I feel it’s important that they not be allowed to get away with such behavior. And, just to let you know, my daughter is now renting through [redacted] and they are FABULOUS!! They have been kind, polite, and very responsive. Bondurant could learn a lot from [redacted].As always, thank you for your help. I know your job is a difficult one and I truly appreciate all that you have done.[redacted]

Business

Response:

I have emailed this many times over the last few weeks with no response. I have also attempted from to additional personal addresses. GUARANTOR INFORMATION:[redacted]

Please let me know that this is received.Thank you,[redacted]Bondurant Realty Property ManagementBondurant Realty Corporation[redacted]Radford, VA 24141###-###-#### (phone)###-###-#### (fax)

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is old information. [redacted], son of [redacted], moved out two years ago. [redacted] is missing. [redacted]

Business

Response:

Sorry this was left off. [redacted]Richmond VA 23236

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: An apartment rented for my son while attending [redacted] was not properly cleaned nor maintained before our rental. We are now being charged excess cleaning fees upon termination of the lease. The apartment was returned in better condition than when he first moved into the unit.Desired Settlement: We are seeking the full amount of the security deposit minus $100.00 for carpet cleaning.

Business

Response:

I spoke to the tenant in regards to the any additional refund last week. I thought we had come to an agreement with an additional amount to be refunded to him. While I thought this was resolved, I will hold off on processing the additional to be sure this problem is remedied to both parties satisfaction. Attached are some pictures of the cleaning issues and the reason he is being charged a cleaning fee. As I pointed out to the tenant we are willing to credit back some cleaning charges due to the inconvenience caused to him during his move out, with repairs and construction the outside of the building. He claims workers during construction were using his apt. This is why we agreed to take some of the charge off. As you can tell the cleanliness of the stove and refrigerator could not possibly be caused by construction workers. We are truly sorry he was not satisfied with the additional refund we agreed on. I look forward to speaking with him to resolve any outstanding issues he may have.

Thank you,

Bondurant Realty Property Management

Bondurant Realty Corporation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I still feel that this is not a fair resolution given that the apartment was not leased to us as clean as they are expecting it returned.

Regards,

Review: We are renting a room for my daughter away at college on a property owned by Bondurant Realty. Last fall, my daughter, along with the other tenants, made several complaints to the realty company that there was a rat infestation. The realty company refused to take care of the problem. The tenants did their best to keep the property clean and trash taken out regularly. In the last week, one of the tenants, who has been living there over the summer has noticed an increase in the rat problem. There are rat droppings in the kitchen, holes in the walls where the rats have chewed through. Today, August 12, the tenant came home from work to find a 10 inch rat at the top of the stairs. it did not run away and hide. The tenant had to wave down a complete stranger off the street to assist her in getting rid of the rat. The man who stopped grabbed the rat and tossed it in the woods. He was concerned that the rat was sick due to the fact, the rat did not put up a fight or run away. The conditions of the property are very poor and probably should be condemned. The realty company has been contacted several times and as of today, August 12, nothing has been done.Desired Settlement: All tenants and co-signors would like for Bondurant Realty to have an exterminator come out to the property to properly remove and get rid of the rats. We would also like for the property to be professionally cleaned and we would like for Bondurant to take care of putting the tenants in other appropriate housing until the problem is taken care of.

Business

Response:

To those it may concern,Attached are a few pictures of how maintenance often found the sorority house at [redacted] during the 2013-2014 lease year. During this time we never refused to take care of the rodent problem, we only asked for the tenants to clean up the property before spending the time and money to put out traps, poison and get the exterminator involved. Rodents will not eat poison when there is garbage to get into. So far in this 2014-2015 lease year, according to the work orders and contrary to the complaint, there have been 2 work orders put on regarding rodents. One was called in on August 12th the other on the 13th (today). The morning of the 13th is when maintenance responded to the work order. They have placed traps and poison in the house. I do not think 24 hr response time is unreasonable.I am sure this years tenants will take great care of the home and we can work together to resolve this issue. In regards to settlement, if our traps and poison do not work then we will be happy to call the exterminator. The cleanliness of the dwelling is the responsibility of the tenants. Possession of the rental unit was never given back to Bondurant Realty, so therefore no cleaning was required on our part. We would be happy to recommend a cleaners. If, after the house has been thoroughly cleaned and our efforts to exterminate the rodents has had time to take effect, then we can discuss further action.Thank you,Bondurant Management

Consumer

Response:

The day the photos were taken, the tenants were still asleep and had not had a chance to clean up from the night before. The house does not look like the pictures all the time. It was not fair on the Realty Company's part, to arrive to the property early in the morning, nor was it alright to show up when the tenants are still sleeping. The house has an infestation of rats and the small mice traps are not going to work to get rid of the rats. The first phone call was placed on Friday, August 8. The tenant living at the property during the summer who called on August 8, was told someone would be to the property on August 12 at 11 am. Maintenance failed to show up at the designated time and the tenant lost a day of work and pay. The traps were not put out until August 13. That is 5 days from the time a phone call was placed. The tenants have kept the premises clean. Keeping food in plastic containers will not deter the rats. They have chewed through the walls and they will chew through the plastic containers. A few hours of trash in the house does not make for a rat infestation. There obviously has been a rat issue for some time. There are so many, that they are literally coming out of the wood work.

We will see how the mice traps work for 10 inch rats and go from there. I am assuming maintenance will be by each day to check the traps. If dead rats are in the house in the traps, this is also very unhealthy and can cause many health problems. If this was your child, I am sure you would not be ok with the living conditions. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if not, we will take further action.

Regards,