Bon Secure Medical Group

My Dr Scheduled me for a follow depression wellness check. After the appointment I received a bill that was coded incorrectly. It resulted in the insurance company not paying 100% coverage that is part of my insurance inclusions. I contacted my insurance company and they told me they could not correct it unless my physicians filed for the correction. I contacted my doctors office, Family Practice of ***, who told me they could not change it because it had already been processed. I was instructed to call the Bonsecure Medical Group and talk with the billing department. I contacted Bonsecure and they told me they could not change it until the Family Practice of *** corrected their coding. I contacted my physician, Dr Gregg ***, he made a change to my chart that reflected the correct coding. I was informed of the change and that it should take care of itself. The next month I received another bill. I called the Bonsecure billing department. They told me they could not change the bill until they receive paperwork from The Family Practice of *** to make the adjustment. I contacted their practice manager, Kimberely *** (XXX-XXX-XXXX), several times over the proceeding months to have the adjustment made. She assured me she would get in contact with Bonsecure and figure out how to make the correction. I stopped receiving bills and the bill was no longer on my "MyChart" online tracking. I concluded that the companies finally corrected the invoicing. Then I received a collection statement from *** Revenue Group. I told *** the whole situation and they said they would look into it. I have now received a completion of "investigation" and they are saying they are filing against my credit if I don't pay. The investigation simply took the original incorrect coding bill, sent me a copy and said I owe it.

Bonsecure has a failing method and communications between their subsidies for making correction to insurance claims. They need to make the correction and remove the bill.
Product_Or_Service: Wellness visit 07/29/19
Account_Number: Account #XXXXXXXXX