Bombata USA Corporation

Customer wrote us 07/** that she was not happy with her bag and she wanted to return it.We have replied 07/**Dear XXXXX,thanks for your emailWe are sorry you are not happy with your purchaseHere is our return page ***Just enter your email address t start the
process. I remain at your disposal for any further.........Customer has written 07/**I don't want to return the itemI want to exchange itThe bag has come undone.......we have replied 07/**Dear XXXXX,either for exchange or refund we need to collect the damaged bag.please go to *** enter your email address and start the processI am at your disposal.....no further communications after that one.Please note that we have a No question asked return policy and each not-satisfied customer can return the bag (either for exchange or refund) just by clicking a button. We are sorry the client has received a defective bag, it should not have happenedWe are happy to exchange the bag with another one or refund her immediately if she pefers