Body Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In regards to Hocons statement that the regulator was missing, I called and had the tanks disconnected and put to the side with all parts. There is no reason to keep a old regulator. I stated prior I never was told about the charges as I would have thought over the cancelation further. So" 1st off " that's the main issue. We, Ms.[redacted] and I were never give the chance to make an informed decision about the account. That is the main problem, along with this "missing regulator". I  received a email from [redacted] on June 26th stating that the charges were in internal collections and that she would be happy to speak to the general manager to wave the charges. Considering that the  correspondence was 50 days late it was appreciated. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

tanks are going to be picked up tomorrow.  Customer has been called and also e-mailed that tanks are being picked up tomorrow.

[redacted]
I am rejecting this response because: it is intentionally inaccurate1. Originally purchased through Amy (Showroom Manager) a 35ft liner with an extension piece. After our Installer inspected the liner he found it to be inferior to the product he specifies which is one continuous liner. Amy then refunded us the cost of the liner and extender piece. 2. [redacted] was aware from the start (days before we purchased the insert) that we had a 40ft chimney and did not do her due diligence as a Dealer and inform us of the manufacturers maximum chimney height of 35ft for this specific insert. Had she done so we never would have purchased it. We were not "dead-set" on this insert, it was the one that best fit our firebox. 3. [redacted]onfirmed that the insert would heat to 1600 sqft and our 1st floor area being heated is >1600sqft. Had we known in reality that it couldn't even heat 300sqft we never would have purchased the insert and would have opted for a stove instead. 4. No logics or substantial solutions were provided by Amy, when we contacted her she said to use wetter wood. We tried every sort of wood we suggested and even our Instaler said that our wood was perfectly fine and not over seasoned. 5. When my Mother went in to collect a custom piece for the surround she was given a list of things to try by Amy that was clearly taken from a blog and not the manufacturer as she stated in her response. She suggested we insulate the liner and do a block off plate installation, which is not even a real thing, it is just a DIY thing published on hearth.com to improve the efficiency not to correct the problems we had. NONE of this is in the Installation Instructions from [redacted] Castings, nor on their [redacted] info on the manufacturer website. 6. Amy attempts in her response to belittle our Installer by referring to him as a Chimney Sweep, when in reality ... A. She has attempted to hire him to do installations for her but he refuses.B. He has 30 years of experience: installing inserts/stoves, inspecting + maintaining chimneys, and does masonry rebuilds. C. His work is fantastic and he comes highly recommended. 6. Our Installer suggested he install a damper to resolve on of the problems which was that because of our abnormally tall chimney the insert was pulling FAR too much air which was creating a super hot, super fast burn ... going through a full load of wood in an hour or so (instead of the 10hr specified by the manufacturer) Amy called [redacted]o inquire about the damper when my Mother went in to the showroom and ** said that it was not suggested, but provided no other solutions. Our Installer asked his Mentor who has 40+ years of experience and is a ** Dealer himself and he said it was a typica response because of liability. His mentor agreed that a damper was the only viable solution. [redacted] installed a damper last week and with the damper fully closed which leaves a smaller space for air to draw and even with the damper on the insert fully closed we can barely achieve a lazy flame. The damper did make a HUGE difference and our burn times now are closest to 4hrs, but the problem remains that the insert is not blowing hot enough air to heat a space. I have spoken with others who have the same insert, same installation and it located in a larger space (1000swft), similar climate (New York) and their unit heats to the high 70s low 80s without a problem. I believe that their is a problem with the construction or assembly of the insert, perhaps with the baffles. The air being blown is [redacted] warm to warm, but if you open the door you can barely stand in front of it. The door also runs on the ledge and we are still missing the pieces to fully secure the surround (going on 2+ months)7. Amy never once mentioned any of the additional "services" provided if they were to do the installation and if it were the case you would think it would have been mentioned when we asked the cost of their Installation and then days later decided on [redacted] At that point instead of telling us she just mentioned that she has been trying to hire [redacted] to do installs for them. This level of "service" seems to be a bit of a dog and pony act after the fact for this Revdex.com complaint. Fact is, their Customer Service after the sale is horrible. 8. Any Dealer should guarantee their product and considering the fact that the showrooms is not even 5 miles from our house, you would think they would send someone to make sure that the insert is functioning properly considering the multiple issues we are having with the unit. You would think that since we have 5 fireplaces and heat our house with oil that Hocon would do something to secure our future business. Instead, they have no intention of doing anything but profiting off of the POS they sold us.  Additionally I have attached our original receipt which clearly proves that Amy was aware of the height of our chimney and did not warn us of the manufacturers specifications of a max height of 35ft for this product. 
Sincerely,
[redacted]

[redacted] Revdex.com Complaint #[redacted]   In response to case #[redacted] Mrs [redacted] has been a customer of Hocon gas since 2007 at that time Mrs [redacted] chose to lease a 1000gal underground propane tank from Hocon for her heating needs . She signed a contract and understood the terms of buying...

it outright if she chose to . Hocon gas has been in business of over 60 years and we feel we give our customers a fair completive price for their propane needs . As for other  gas company’s quoting low introductory prices that is a common practice for a company to do to gain new customers . Hocon offers a pre buy and lock in price in August that Mrs [redacted] has never chose to do . As you can see we did try to help her on her last delivery by lowering her price . [redacted] General Manager Hocon Gas, Inc. [redacted] Phone: [redacted] Fax: [redacted]

I [redacted], General Manager spoke to [redacted] I explained the pricing to him so he understood.  I also explained that I would monitor his account and if there is going to be an increase I would give him a call.  He was satisfied with that and he was also happy that I called...

him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
Whatever.  See you in court
Sincerely,
[redacted]

[redacted]
I am rejecting this response because:First of all, I never said[redacted] wasn't here.  I've always said I saw him pull up.  He was here, so I have no issue with the GPS stamp.  I didn't sit by the window and watch him after I saw him arrive.  When I went out to retrieve the receipt there was none, which he always either leaves in the mailbox or front door.  There was about 5 or so inches of snow on the ground. There should have been footprints and hose marks to the tanks and there was none.  I know you won't normally deliver if there is a balance, so I assumed that was the case.  I then went inside to pay online hoping for a delivery a short time after.  A few weeks later I received your bill for this supposed delivery to my dismay.  If you use some simple mathematics, which I described in my letter, you can see this delivery is just not possible.  It doesn't add up at all.  Nothing does.  Your "receipt" looks like none that I have received in the past.  Maybe you changed your design of it recently, but if you look at the time stamps it shows he was here for 1 minute.  This is odd since it usually takes him about 5-10 minutes according to the receipts I have from the past.  I think he printed it out in error when he found out I had a balance and that's why he didn't leave it.  Maybe the previous house he was at had a delivery of 148 gallons and that was still in the register and it got put into my account by accident.  There's always the possibility that he used a drone to fly to my tanks I guess.  Do you really think I would be putting up a stink about this for no reason?  Put yourself in my shoes and understand how you would feel.  An error was made and I don't see why I should have to pay for it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:...

on Monday December 12th I received a check from Hocon NOT in the full amount that was provided to them on November 16th and NOT in the full amount that was agreed upon.  Also per the Hocon rep I spoke to on Friday an original check was sent which I never received and the check that was sent to me via FedEx was written out to the wrong address.  The number of errors from Hocon just keep adding up.  I still have not received the balance of the payment as per the Hocon rep I would receive.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I wish to accept the immediate cancellation of the contract at no penalty.
Sincerely,
[redacted]

MS. [redacted],We do not say you have to take a minimum gallon delivery we do say that we have a minimum usage. You have a tank in the ground that belongs to us. You leased the tank from us. You could have paid for the tank up front and we offered to sell you the tank at the beginning of the agreement. You choose not to. What else can we do?On Pricing. Let me try to explain. if you used 3000 gallons per year would you expect to be charged what someone who used 200 gallons per year was charged? I think not. You would come back and say to me why do I pay the same as them I use more.  How do I know this?. I have been in this business for 30 years and it is always an issue. If I try to have flat pricing someone is always upset with us. So we base our price on volume. The more you use the cheaper the price.  We lowered your price to $3.40 per gallon. Why do you pull your car up for gasoline and think nothing of paying $3.20 per gallon? YOU drive there. I take my gas to you! That is why our price is higher than you would pay for gas for your own car.The places you have received quotes from are giving you an introductory rate. I don't care what they are telling you. If you can get a contract for one year for $2.12 per gallon you are welcome to purchase the tank or have the competition drop the same size tank in my yard. I want to see the contract you sign first. The competition needs to build gallons. They low Ball the market to grow their business pure and simple. A pre buy is not always advertised. We have minimums there too. 500 gallon per year or more and you did not meet that minimum. But we try to accommodate when we can. So I have given you several options to try to resolve this issue. I hope this helps.Best regards,[redacted]Vice President of Operations

Sent: Wednesday, July 01, 2015 12:30 PM To: [redacted] Subject:   [redacted] Manager Marketplace Operations Revdex.com   Complaint #[redacted] This is in response to Mr [redacted] complaint 1st off Hocon Gas has no customer with the name [redacted] however we do have a...

customer named [redacted] at [redacted] in [redacted] . On 8/26/14 [redacted] signed a Residential Supply Agreement with Hocon Gas at that time Hocon gave her two options 18 months or 24 months at a price per gallon of $2.37 She chose the 18month . At that time [redacted] signed all the paperwork and initialed all 3 spots on the back of the agreement with all the terms of the agreement .On 9/3/14 Hocon did a safety ck on her system and filled both tanks . On 2/18/15 [redacted] called and said to pick up your thank that he had some other gas Co come in to supply there propane needs at that time [redacted] was told of the liquidated damages that were signed by [redacted] . Do to all the snow we were able to pick up our tanks on 4/8/15 both tanks were empty and our regulator was missing we billed [redacted] for the remainder of her agreement and a regulator .   [redacted] General Manager Hocon Gas, Inc. [redacted]
[redacted]
[redacted]

Hi, originally  we replaced a transmission, dec 18th.  the vehicle has been parked for months. we went to the customer house and jump start the car to save her money on towing, wich she didnt mention and obviously she didnt appreciate. after we replaced the transmission the check engine...

light was on , she came back and dec 21st. she had a power steering leak, she tought it was a transmission leak, after we explainde that it easnt the transmission and actually show her under the car, she agree on us having the power steering repair , we stated that invoice that she had codes p0302 and p0304 she said she wasnt going to fix it then because she had relatives coming. we clean the injectors because she didnt have money and told her we were trying to short cut the problem, it may or may not work. the next day she cameback with the check engine light on and she says the car was missing,that time she had different codes p0171 and p0174.  we spend countless hours tryng to determine the problem, wich was intermitent. the next day we told her she needed 2 oxigen sensor s and she told me to installed them, we did install the oxigen sensors and  she was getting ready to leave, I ask her to pay me for my parts, just my parts, no labor, and she said she didnt have any money, I told her I needed to get paid in order to release her car. she offer to give me a check and I didnt trust her at that time. and when she tried to get in the car I didnt give her the keys, her daughters and relatives were threating me over the phone and even the operator from 911 told me to leave until the deputies arrive, when the deputies came  she was cursing and her daughters were very defiant.they left and came back and paid. I have to bring to your attention that this lady take her cars to autozone and autozone is misleading people that diagnosis is reading codes. it takes knowledge and time and testing equipment to diagnose a vehicle properly. at this point we dont know if the van really has the same codes or has any codes and the check engine light on at all. Also the charges for those repairs were 193.97 257.00 and 198.13 how is it posible that this customer wants 1100.00 back? and what about hte power steering leak? that doesnt turn the check engine light on, and that leak was repaired. and what about my 2 oxigen sensors?

We explain our charges up front on all service calls. In an effort to reach agreement we will credit the $150.00.

I had spoken to this guy right
after we delivered and explained to him that I check with the driver and we did
indeed deliver to him, he said that we didn’t and to pickup the tanks. So we
did. Then I received a certified letter from him basically saying that there is
no way we delivered. I then...

went back again to Mark and confirmed that we did
deliver. I then went back through the manifest for that day. Mark was in that
neighborhood that day and his address fits into the route. I went into his
account and check the gps stamp for that account that gets updated each time we
deliver and it matched his account. I wrote a letter back and enclosed my
confirmation of his delivery along with the gps  identification. Along
with a copy of his delivery ticket. Im waiting on his response.

I am rejecting this response because:
COMPLAINT #[redacted]
Ms. [redacted],
This is in response to the recent communication you received from Hocon Gas regarding my complaint filed on March 25, 2015. I do not accept nor agree with the response that they have provided. There is nothing listed in my contract regarding a minimum gallon delivery. Hocon Gas has consistently told me that I am charged more because my consumption is low. I don’t feel it is appropriate to charge me more just because I don’t use as much as they deem acceptable.
In regards to their response that the low quotes I received from other companies are first time customer, introductory rates, this is also incorrect. I specifically asked each company if the prices they were quoting me were indeed first time customer, introductory rates and they said they were not special rates.
In addition, Hocon Gas indicates that they “helped me” by lowering my most recent invoice, however it was lowered from $4.34 a gallon to $3.40 a gallon, which is still significantly higher than the other companies that I called. The highest quote I received was only $2.12.
Finally, they mention a “pre-buy and lock in price” available in August, however I have never been notified of this as a possible option for me.
I am not happy with the response they provided and do not accept it as a resolution to my complaint.
Thank you for your time and assistance,
MS. [redacted]

In response to Mr [redacted] complaint I have talked with my corporate office we don't know how Mr [redacted] thinks Hocon would have him sign a one sided contract he asked for and signed up with Hocon to supply his propane needs . Hocon will offer Mr [redacted] a 12 month supply...

agreement with a locked in rate if not and  Mr [redacted] is that unhappy with Hocon's service then we will let him out of his supply agreement at no penalty . THANK YOU [redacted] General Manager [redacted] Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1 [redacted] and find that this resolution is satisfactory to me. The propane tank was picked up 2/14/17.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]