Bob's

Complaint: [redacted]
I am rejecting this response because: I will not take another mattress from this place of business. If it is infested with bed bugs I don't have another $500 to come out of. I just want what was paid for the mattress.
Sincerely,
[redacted]

It's not Bob's Discount Furniture. The location of the establishment is [redacted], Saint Louis, MO 63133

Complaint: [redacted]
I am rejecting this response because: I had to come out of more money ($500) for a bed bug treatment a mattress will not solve this matter.
Sincerely,
[redacted]

If she had bed bugs, she would have known the first night.  She slept on the mattress for two weeks before this issue was mentioned.  If she is willing to pay for delivery of a new mattress, I will provide that to her, but I am not willing to refund her purchase after two weeks of sleeping on it--if it had been within 2-3 days I would have refunded her money.  It can be delivered on Thursday; I believe she had a queen size and it will be in plastic.