Bobby's Auto Repair

Initial Business Response /* (1000, 5, 2017/04/17) */
The customer and Novae have had several phone conversations. We have been sent photos of the trouble areas on the trailer. The customer is unhappy with how the trailer has performed. Novae has worked with the original dealer that sold the...

customer the trailer and we will be crediting the customer In-Full his original purchase price and the trailer will be picked-up at customer's location on 4/21/2017. Novae Corp. considers this matter closed.
Initial Consumer Rebuttal /* (2000, 7, 2017/04/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The trailer is expected to be picked up on 4/21/2017 as a check is supposed to be mailed out in the amount of $1500. If this is followed through with, this matter is closed.

Initial Business Response /* (1000, 5, 2016/06/14) */
Novae Corporation received an e-mail on 5/31/16 from customer. Customer was contacted 6/2/16 by Novae Corporation sales representative. The tail light housing hole was explained to customer. The hole is not a drain hole but used by assembly...

to locate electrical wiring. The issue relating to the rear gate is unclear, customer was asked to send pictures to Novae Corporation to help resolve this issue. It was also noted he received no clevis pins when trailer was sold by dealer. Customer was to send pictures when he has time the next few days. 6/7/16 - Message left by sales representative asking for pictures and updates. 6/14/16 - Message left by warranty department to have customer call Novae Corporation to help resolve issues.