Bobby's Burger Palace

April 21, To Whom It May Concern:My name is *** ***, end I am In charge of Customer Service for Bobby's Burger Palace.We do have a policy that our guests order at our counter with a cashier (located in the front of the restaurant), receive a table tent number and
take a seatWe ask that guests do not take a seat first before ordering to ensure that every guest can have a seat when his/her food arrivesWe have this policy written on our front door window which states:Do the BBP1231) Get In Line2) Place Order3) Take a SeatWe have this policy in place because we have limited number of seats; therefore, the flow of the guests ordering and the food/drinks being delivered works very well and naturally if the policy is adhered to.I spoke with our manager, *** ***, who was the manager at our BBP location in ***, MD location on February 22, around 1pmHe says that he did not act in a rude manner and did state the policy to the guest and asked kindly if the guest would please remove herself from the seat for other guests who had ordered before her party had orderedThis occurred during a very busy lunch rush on a Saturday, which happens to be our busiest time during the week*** indicated that he was hospitable and understanding but was merely stating our policy and trying to provide the best service to all of our guests.I sincerely apologize that the customer making this complaint had a negative experienceIf she would like to speak to me over the phone, I would be more than happy to speak with her.Thank you,