Bob Proctor

I’m sorry to hear this was your experience with us in the Bob Proctor Coaching program. I’ve done some research on your account and I think I can help clarify some things you’ve noted here.

You enrolled with us on October 26, 2011 and paid a total of $6,995.00 USD for your participation...

in the 13-month program. There were no monies exchanged further than $6,995.00 USD.

The Bob Proctor Coaching program (BPC) is, in fact, group coaching with Bob Proctor. The program consists of an introductory phase which, in your case, took place during the month of December 2011, during which time we studied important Purpose, Vision and Goals work that lays the foundation for the 12 months of coaching and study to follow. That first month included 4 introductory webinar presentations held through GoToWebinar, the 4th of which allowed for live interaction and a question & answer Open Forum with Bob Proctor himself.

Shortly after completion of your introductory materials that helped you clarify your Purpose, Vision and Goals, we launched you into a mastermind group consisting of other members of BPC. Please understand, our goal in the Mastermind facet of the program is to teach you how to mastermind according to the principles and guidelines taught by [redacted]. It is our goal to provide you with the experience of a mastermind group and equip you with the tools necessary to go out into your own world and create successful MM groups that will help catapult your success, as well as the other members of your group. After all, in a true mastermind group you would select the members of your group, but within the context of BPC, your group is made up of other like-minded students of Bob’s material.

After the launch of your MM Group we began your email coaching, which lasted through December 2012, at which time your membership ended. As you’ll recall you are provided with a first point of contact from Bob’s inner-circle coaching team who works closely with him to answer your weekly coaching questions by email. Our records indicate that you were unhappy with how we delivered this piece of BPC and in order to accommodate your requests, you were given special one-on-one calls with [redacted], an extremely experienced coach on our staff. This was a special exception made for you that is not typically offered to our clients.

The 12 months that follow the introductory materials covered 6 key Bob Proctor programs, which he delved into in detail over the course of 12 months, switching to a new program/module every 2 months. The programs covered include You Were Born Rich, The Goal Achiever, the Science of Getting Rich, Working With the Law,

 

The Success Puzzle and The Winner’s Image. All of which you received the complete program files for as digital downloads for your convenience, consisting of audio files, video files and many PDF workbooks and eBooks.

Each month you experienced 2 live teaching webinars and one live interactive Open Forum question and answer session with Bob Proctor. It is true that there are times where Bob’s schedule does not allow for his attendance at which time we will pull a recording from the past decade plus of archived coaching calls to see that our members still receive great content that moves them forward in the curriculum and keeps the momentum going as they are progressing on their goals. However, those times are very few and far between. It is not often that Bob is unable to attend a scheduled presentation.

As Bob takes us through each of the 6 key BPC programs over the year, the majority of his presentations include thought provoking detailed powerpoint slides that provide a visual of the ideas and concepts of his teachings. However, there were some instances where you were asked to follow along with him in your workbook or eBook as he went through the material with you line-by-line, breaking down and expanding upon the material. I think this may have been what you were referring to when you noted ‘a screen with a single snapshot’. Studying line-by-line this way is a strategy Bob has used over several decades to study the works of [redacted] and many other master thinkers, and he’s found that it works, which is why he implements it into our teaching calls. It’s amazing the insight you can get from just a few lines of teaching when you break it down and really get to the bottom of the thoughts behind it.

I am sorry you feel as though the program was misrepresented to you, Don, and we (the BPC team) remember your situation well. We did everything possible to accommodate your requests and provided you far more value in the program than you paid for in the way of one-on-one coaching calls with [redacted], as noted above. It comes as a surprise to us that your complaint would come a full year from your graduation date in the program, without any further communications to us directly to assist you, which we would have been happy to have done.

I do hope this response helps you better understand what and how we deliver our materials in the Bob Proctor Coaching program and it is our sincere hope that you have received from the material, tools, tips and insight that will help you achieve any goal you set out to achieve.

Kind regards,

VP of Administration

Program Director, Bob Proctor Coaching

Proctor Gallagher Institute & LifeSuccess Productions

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this resolution as they have done nothing toward creating a resolution all they did was state what they provided. I don't dispute that they provided these materials what I dispute is that the program was sold as "phone coaching". There was no phone coaching whatsoever, you could listen to Bob Proctor speak when he showed up (he missed numerous calls in which they would play something from Bob Proctor's Best of collection) but your line was muted. Over the course of the year you were never once put in direct touch with Bob not once. The moment I figured out the program included no direct contact with Bob I asked for my money back (in early January of 2012). As far as the "Mastermind Group" is concerned there were no leaders of the group no one that had more experience in the field of study than me helping to facilitate- its just a bunch of strangers they put in a group and say talk about what we discussed. I am so not a "complainer or a whiner" but I am just sick of the amount of money they charged and what they delivered was not worth it on any level nor was it what was pitched to me. I've come across several other people in my travels who have the exact same stories with Bob Proctor Company only difference they didn't spend approximately $7,000 they spent around $2,000 and were distraught. I am not proud of this as I consider myself to be fairly sharp when making big decisions (like spending $7,000) but in the case I feel I was taken advantage of as there was not one direct interaction on the phone with Bob Proctor over the year and the program was represented as you were going to be coached by him on the phone, not even close.

A successful resolution would include getting my money back and them changing there marketing practices so that other consumers don't fall for this. I am not saying they are evil people out to steal people's money but I will say that the company markets this product in a manner that is not consistent with the product they render, not even close 

Regards,

The [redacted] is more than willing to discuss this issue with Mr. [redacted]. On several occasions [redacted] and [redacted] have called Mr [redacted] wanting to discuss the situation and let him know we will place him in another [redacted] event at a time he would be able to attend....

Mr. [redacted] did read and sign our terms and conditions contract for the [redacted] program and it clearly states there are no refunds: Unless otherwise provided below or in the Registration Form, the Program Participation Fee is nonrefundable regardless whether or not you attend the Program or any portion thereof. All funds paid by you are deemed earned by [redacted] upon receipt.We are very much looking forward to having a conversation with Mr. [redacted] to resolve this situation.Please let me know what I need to do in order to have this response given to Mr. [redacted] or if this is the correct way of handling it by sending it to the Revdex.com directly. Thank you,[redacted]VP of Customer Servicekathy@proctor[redacted].com[redacted]

He has helped me by most of what he says. I have a buisiness now and looking for more.