I was contacted by [redacted] , the General Manager for the Bob Moore dealerships in EdmondHe very graciously listened and shared in my concernsI was offered the full travalue for my previous vehicle as well as a discount on the vehicle I purchasedMr [redacted] made himself available to me both through phone and text messaging and I was very impressed with his commitment to remedy the situationHe made sure I felt comfortable with the deal offered and had all the paperwork drawn up in advance so it was just a matter of signing paperwork and being on my wayThey even filled the vehicle up with gasI am very grateful to Mr [redacted] for working with me and going out of his way to do soI consider this matter resolved
After reviewing the information related to the customer’s complaint, we have determined that the terms of the extended warranty were clearly identified in the contract that the customer signedThe customer’s warranty has expiredWe believe we have met the requirements of the contract
Ms [redacted] 's title and paperwork needed to tag the vehicle was sent to her on 1/23/priority mail We agree we should pay for any late fees associated with this processMs [redacted] just needs to email or fax us a copy of her receipt of the late fees and we will issue a check to her and send to her overnight mail We did have the title to this vehicle when it was sold to Ms [redacted] We paid off that vehicle from a previous trade in and the delay was in receiving the lien release from the lender We understand this is nor Ms [redacted] 's fault nor should it impact her Unfortunately, we do run into this when it takes longer for some banks to issue lien releases We apologize for this inconvenience and certainly did not mean any harm on this transaction If you need further assistance, please call our corporate officer at 405-605-
We have a new general manager whom will contact Ms [redacted] regarding her paint issues on 1/23/ We believe we will be able to help her resolve this now
Complaint: [redacted] I am rejecting this response because: There is no wear and tear on a door handle that has been replaced by Bob Moorethe part for the door handle was broken by Bob Moore when replacing the old partThe mirror was not acting funny, before Bob Moore Collision removed that door panelmiles has no bearing on electrical partsWhen I left, Bob Moore ColliMy EE told me to show him that they were responsible, and he would take care of itI took care of it(the repairs)when I brought the bill and the broken parts back, he tells me he can't charge the Insurance CoI told him, he shouldn'tBecause his people didn't know how to remove a door panel and disconnect the switches correctlyI asked for a manager,and no manager called me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2016/02/11) */ This claim was handled and we took vehicle back from customerHe is satisfied with the transaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Our general manager called this customer This vehicle is in service at another one of our dealerships We will work with the customer to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me but I think it is the most they are going to do about it so I will allow you to close the case Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/11/04) */ ***Document Attached [redacted] Please find attached our response to the attorney general complaint which is the same as this complaint
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Our General Manager spoke with Mr [redacted] on 9/14/We assured him that we would pay for the part that has failed if not covered by warranty just like we promisedHe agreed and seemed fine with this resolutionWe consider this matter closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by [redacted] , the General Manager for the Bob Moore dealerships in EdmondHe very graciously listened and shared in my concernsI was offered the full travalue for my previous vehicle as well as a discount on the vehicle I purchasedMr [redacted] made himself available to me both through phone and text messaging and I was very impressed with his commitment to remedy the situationHe made sure I felt comfortable with the deal offered and had all the paperwork drawn up in advance so it was just a matter of signing paperwork and being on my wayThey even filled the vehicle up with gasI am very grateful to Mr [redacted] for working with me and going out of his way to do soI consider this matter resolved
After reviewing the information related to the customer’s complaint, we have determined that the terms of the extended warranty were clearly identified in the contract that the customer signedThe customer’s warranty has expiredWe believe we have met the requirements of the contract
Ms [redacted] 's title and paperwork needed to tag the vehicle was sent to her on 1/23/priority mail We agree we should pay for any late fees associated with this processMs [redacted] just needs to email or fax us a copy of her receipt of the late fees and we will issue a check to her and send to her overnight mail We did have the title to this vehicle when it was sold to Ms [redacted] We paid off that vehicle from a previous trade in and the delay was in receiving the lien release from the lender We understand this is nor Ms [redacted] 's fault nor should it impact her Unfortunately, we do run into this when it takes longer for some banks to issue lien releases We apologize for this inconvenience and certainly did not mean any harm on this transaction If you need further assistance, please call our corporate officer at 405-605-
We have a new general manager whom will contact Ms [redacted] regarding her paint issues on 1/23/ We believe we will be able to help her resolve this now
Complaint: [redacted] I am rejecting this response because: There is no wear and tear on a door handle that has been replaced by Bob Moorethe part for the door handle was broken by Bob Moore when replacing the old partThe mirror was not acting funny, before Bob Moore Collision removed that door panelmiles has no bearing on electrical partsWhen I left, Bob Moore ColliMy EE told me to show him that they were responsible, and he would take care of itI took care of it(the repairs)when I brought the bill and the broken parts back, he tells me he can't charge the Insurance CoI told him, he shouldn'tBecause his people didn't know how to remove a door panel and disconnect the switches correctlyI asked for a manager,and no manager called me Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 10, 2016/02/11) */ This claim was handled and we took vehicle back from customerHe is satisfied with the transaction
Final Consumer Response / [redacted] (2000, 6, 2015/10/09) */ We came to an agreement that was satisfactory
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Our general manager called this customer This vehicle is in service at another one of our dealerships We will work with the customer to resolve this issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me but I think it is the most they are going to do about it so I will allow you to close the case Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/11/04) */ ***Document Attached [redacted] Please find attached our response to the attorney general complaint which is the same as this complaint
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Our General Manager spoke with Mr [redacted] on 9/14/We assured him that we would pay for the part that has failed if not covered by warranty just like we promisedHe agreed and seemed fine with this resolutionWe consider this matter closed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We have contacted the customer and believe the issue has been resolved to the customer's full satisfaction