Bob Mills Mitsubishi Reviews (%countItem)
Bob Mills Mitsubishi Rating
Address: 431 Hospitality Ln, Myrtle Beach, South Carolina, United States, 29579-9411
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Never dealt with such unprofessional, rude and uneducated sales personnel and management in my life. I was LIED to, my questions were left unanswered
Every person in that office worked together to hide details, manipulate. Finance manager *** repeatedly ignored my questions via email but did write back to the emails, he simply did not acknowledge my question. I have been lied to and threatened my numerous members of the staff. They also have vulgar and unnecessary images of a male private area drawn on the white board of their sales managers office, while my children were present. Ran my credit 11 times without my consent, some of those times being when I was not even present in their office and all sales paperwork had been signed.
I would like the inquiries that I did not sign for to be removed from my credit, I would like a refund for the funds they held from my down payment on the car I returned because I did not sign anything stating I would pay for mileage used because THEY did not follow proper procedures during this deal.
Customer signed a contract to purchase a 2017 Mitsubishi Lancer on Saturday, March 17, 2018 and put $1000 down as the deposit. The deal was pre-approved by Capital One Finance and later declined due to overdrafts on an account. Deal was re-approved by another lender with the same terms no additional money was needed for down payment. The only thing dealership requested from customer was to re-sign the new contract with new lender listed. Instead the customer's boyfriend dropped vehicle off because a family member planned to help them get something else.
Customer signed a Vehicle Delivery Agreement on March 17 that states that if vehicle is returned for any reason that the Consumer will pay Dealer for miles driven in excess of 50 miles per day. Also stated on agreement the consumer must fulfill credit approval requirements of the financial institution, and provide all required documents within 10 days of contract date. The dealership Finance Manager explained all this to customer while doing her paperwork. Unfortunately we assumed that the customer understood the terms of her contract that she signed. The customer had the vehicle for several days from March 17 until March 28 and put excessive mileage on it during use. A check for $652.45 was issued to the customer on April 2 minus the $347.55, charged for mileage and car being cleaned up.
(The consumer indicated he/she DID NOT accept the response from the business.)
The use of mileage and "pre-approval" was not discussed at all(proof being that that portion of the contract was not even signed).Someone who does not even work in that department had to come do our contract with us because who ever was supposed to was too busy, after us being there for 6 hours. I was told I was "pre-approved" before I even stepped onto the lot. All day, every time I wanted to leave I was told "No. It is fine, you are approved. Never once was it said that I was not. I made it clear I did not have confidence in my credit and I did not want to leave with something I was not able to have. I told many employees that before any paperwork was signed. Also, it was pointed out when my HUSBAND returned the car that we were being charged for the miles because we DID NOT sign that portion of the contract and I have proof of that. I have requested to have the contract sent to me to have requested multiple times to get a copy of the paperwork signed in office but I have continued to go unanswered. And convenient that they have nothing to say about the *** drawn on the white board!!! Conveniently only the things this busniess wanted to say was said, anything they have done wrong they are still ignoring. Why have I still not seen my signature on anything that say I would be charged for mileage, or my signature on something saying they had permission to run my credit? Not only the day I was there but the times they decided to try to get me in with another bank, when I was not notified. I did not give permission for them to do that. And they are aware of that and I believe that is why they are not answering my questions. I had NO ISSUES what so ever at the lot I went to after them and all of my questions and concerns where answered promptly. I guess maybe because they actually did their jobs instead of eating in front of their clients, after telling them they could not leave to get lunch. And the reason for not being approved they are stating is also not the reason they gave us. We were told it was due to not being able to prove my husband had enough income. It baffles me the lack of communication everyone that works here possesses. But this is also my fault for not doing my research on the business before hand, it all became clear when I began trying to review them online that this is the norm at their place of "business".
Running credit without authorization.
On February 14, 2018 my husband and I went to Myrtle Beach Mitsubishi for a promotional offer. We told the salesperson we did not want our credit run. He told us that he would only perform a soft in house pull on our credit. He stated that the soft pull would determine what type of rates and financing options could be available to us. We were assured multiple times that there wouldn't be a hard inquiry. Instead the dealership made several hard pulls on both our credit reports, even though neither of us authorized it.
Remove the hard inquiries from mine and my husbands credit report.
Dealership followed up with customer and apologized that she may have been misinformed or misunderstood that anytime you are trying to obtain financing for a vehicle it will result in a hard inquiry on credit reports. Also let her know that if she disputed the inquiry with credit bureau that as long as dealership did not dispute back than it should drop off history.
I endured the worse car buying experience ever at Myrtle Beach Mitsubishi. Not only was it a waste of money, but a waste of time and ruined my credit
n. I finally called and spoke to their new manager and told him I wanted something done about the problem. He wouldn't give me a solution at first. I asked him if he would just buy the car back and I was told that wasn't an option. They pretty much told me there wasn't anything they could do about the problems to just buy a new car. They then told me I couldn't switch my loan over that I would have to go through the whole process again. After I told them to go through the same finance company as what I was using at the time they denied my requests. I had 3 new inquiries show up on my credit while just sitting in their office. Between then and the next day I had 10 new inquiries all together. They finally went through the same company who wanted me to 16% interest considering I had so many inquiries hurting my credit. I decided to null that paperwork after trying to work something else out with them. I asked them to simply take back both cars so I could rid myself of the whole company. The finance manager took it upon himself to tell me that was not an option that I could get the first car back and pay for the repairs made and pay 35 cents for every mile driven on the other one or just stick with other and pay 16% interest. I refused to pay for the repairs considering I paid extra for an extended warranty on the first one and asked them to fix the paint again that they were supposed to fix in the first place. When I returned to get my car I was informed that the first salesman was no longer working there as well as the finance manager who tried to give me an outrageous ultimatum. I made an appointment with them to get the paint fixed. I returned for that appointment to pick up a loaner and leave mine to get the paint fixed as I was told there would be a loaner. The service manager *** and sales manager *** both assured me there would be a loaner. When I arrived I was told there was no loaner and I would have to come back when I could leave my car. I contacted their corporate office Island Chrysler so I could finally get a loaner. The paint was repaired. Upon pick up of my vehicle, the gas tank was left empty. Not to mention the sales manager sitting at a desk in the showroom with a baseball cap on and his sunglasses. He didn't even get up to come make sure everything was okay before I left. The whole experience has been a waste of my time and money. Not only have they ruined my credit with 18 hard inquiries, I have wasted gallons of gas and countless dollars. The dealership is 50 miles away from house. Worse experience ever!
On June 29, 2017, I went to Myrtle Beach Mitsubishi with all intentions of buying a car. The salesman there,*** tried to take advantage of me as a being a female thinking I didn't know much about buying cars. Well he was right. I didn't think that everyone needed to have full knowledge of car buying techniques due to the fact that I had more hope the decency of the human race. Not to mention being hit on. I was wrong in that sense. He tried to make a deal, which at first I refused. After talking over a few things I still refused. I began to leave and was chased to my car practically to renegotiate. I gave in, which was a mistake on my part as well. What wasn't a mistake on my part was being sold a lemon. First of all, my credit was run ten times which did not help already not so great credit. The car automatically had to have the battery replaced. Second, the ignition start button needed to be replaced leaving me struggling to get my car started numerous times. I took it down to get it replaced. There was an issue with the paint they agreed to fixing when I bought the car. It took them a week to fix that. They didn't fix all that was supposed to be fixed and then told me it wasn't on their work order. The lift gate had issues constantly. I brought it to them numerous times and they shrugged it off saying there was nothing wrong with it and make me out to be a complete m
After the number of miles and gallons of gas spent on having to drive back and forth to this dealership it has been an extreme inconvenience. Not to mention the waste of time. I work during the week so I had to take days off to spend driving almost an hour to this dealership every time something went wrong. Also, that has taken numerous miles off of the extended warranty I paid extra for which is being charged interest as well on my car loan. I'm already financing more than I should be on this car considering I was sold a lemon and the lemon law does not apply in South Carolina. My credit is completely ruined with all the hard inquiries which were unnecessary. I would like some of the inquiries removed from my credit which I'm trying to build since I'm getting married in 2 months and want to start building a home for my new family. Also, I would like to be compensated for the amount of gas, miles, and hours of time that have been spent dealing with this completely outrageous excuse of a business as you can not compensate me for the amount of stress incurred with this experience. You should also look into the customer service itself. The new manager is not suited for his position at the dealership while he has concern for the wants and needs of customers. His customer service skills are null and void. I couldn't speak for the other employees completely considering they were all new from the time I bought my car in June to the time I went back in October.
Customer did purchase a pre-owned 2014 Outlander that had a few dings in the door and an issue with the ignition and battery that were fixed immediately. The dealership tired to touch up the paint but customer was not satisfied with the work. Management then worked with customer to get approved into another vehicle that she decided after discussing with family members over a period of a few days the rate was more than she wanted to pay. Myrtle Beach Mitsubishi has done everything they could possibly do to make sure that she is a happy customer including re-detailing, adding new brake pads and four new tires and painting the door again. The customer purchased a pre-owned vehicle and everything that was promised has been taken care of including extra work that was not agreed to prior to sale.
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand a used car was purchased and things happen when you purchase a used vehicle. The paint that was supposed to be fixed was not fixed at all the first time. They only did half the work they were supposed to do. When I called and asked why it wasn't fixed they said it wasn't on their service order and would have to look into whether they would fix it or not. When management tried to work with me they automatically pawned me off on a salesman to buy something different. The first salesman told me to come back the next day because he was ready to go home. The next salesman was helpful until the finance department started running my credit through numerous companies against my wishes. I never asked them to replace tires and brake pads they did that on their own free will and I am thankful for that. But that does not make up for the poor customer service and rudeness I was treated with when visiting there. Not to mention the number of times I had to take the car back for the same issues before they decided their solution was for me to purchase a different car. Also, the empty gas tank I was left with when bringing my vehicle to get it fixed. Then the fact of wasted miles and lies I was told about services they would provide. Management was changed within the 3 months of my issues there not to mention the finance manager no longer working there or the first salesman. The people at the corporate office lied to me as well saying they were having issues there and that is why there was new management then told me a different story a few weeks later when I called. She also refused to let me speak to the manager at that dealership which was very rude and unprofessional. Much like the absent professionalism at Myrtle Beach Mitsubishi.
Was duped into getting a vehicle from them.Knew my credit was not good. I now have a car to pay for six years. Bank loan extremly high. Payments high
When I spoke to the car dealer they made it seem that they could get a car for my boyfriend. Because his credit score was not good. We told them we had no money to put down on the car. They went and did something came back and said we could get a car but under me. I do not drive but they did the paperwork anyway. They told us once we made payments on time for three months.They would lower the payments.It never happend I work a seasonal job so my hours have been cut. We are a month behind. No bank will refinance my car because I don"t have credit. This will ruin my credit if I let it go.
I want them to help me lower these payments or let me trade this car in.Work with the bank and help me get the payments lower. They lied about helping me be able to refinance this car. We complied with what they asked us to do in fact we paid six months on time or earlier.
Myrtle Beach Mitsubishi did sell the customer a 2016 Mitsubishi Outlander in 1/2017 and after several months tried to refinance vehicle to lower payments. Unfortunately customer's income and credit changed since the original time of purchase which is beyond dealerships control. We welcome the customer to visit any of the dealerships in our group to try and assist.
I bought a vehicle from them on July 3, 2017 and signed all the contracts on July 7, 2017. On July 20, 2017. They told me to bring the car back.
I gave them $500 down payment. They sent me a check for $352.00 saying that they deducted mileage. When I left the dealership, they told me that everything went through and the car was mine.
This was a binding contract and they should be held to that contract.
Myrtle Beach Mitsubishi worked with customer for 13 days trying to help get a loan approval on a brand new Outlander but had no choice due to customer's personal situation but ask for the vehicle back. The customer signed a Motor Vehicle Delivery Agreement which was fully explained that if the vehicle was not properly funded after 10 days then it would have to be returned and certain charges would apply. This was a brand new vehicle with only 5 miles at delivery and when returned had 737 miles. On July 27 the dealership issued a check in the amount of $352.60, minus the $82.03 for miles used and $65.37 reconditioning fee. Myrtle Beach Mitsubishi really tried to help this customer get into a new vehicle and allowed them to drive the vehicle for 13 days but sometimes it is beyond our ability.
Joined program to make 3 on time payments on new car and bring it back and choose and truck I wanted. Made 3 payments and was told program ended.
I applied for a prequalified loan online to purchase a truck to pull my rv. I received a email on February 8, 2017 from saying that the prequalifying dealership was Myrtle Beach Mitsubishi contact name *** contact number (XXX) XXX-XXXX. I did not respond. I received a email on the same day from Myrtle Beach Mitsubishi from *** Auto Loan Specialist and contact number XXX-XXX-XXXX
saying that my application has been processed and has been preapproved for financing. I did not respond. On February 15, 2017 I received a email from Myrtle Beach Mitsubishi fro *** and contact number XXX-XXX-XXXX saying they had some information for me and wanted to know the best number to contact me at. I called and talked to*** and told him very specific I needed a truck that would pull 10,000 pounds to pull my rv. I received a email on February 15, 2017 from*** saying we have received your internet request and unfortunately the make and model that I was interested in did not come through but they will be glad to help me, They wanted me to reply with a year range, make and model. I called and told them I needed a Ford F-250 or any truck that can pull 10,000 pounds. I was told to come on in and they could help me get a truck. I received another email from*** saying they did not receive any information on a potential trade-in vehicle and do I plan on trading anything in on this purchase? I called and told them I was going to make a cash down payment. Once again I was told to come on in. I received a email on February 20 from*** saying I have made a great choice in the ! Is earlier or later in the week better for you come in and take a test drive? I received a email on February 27, 2017 from *** saying I have sent you a few emails this week about your request for formation. I understand that you are probably really busy, but I just wanted to make sure that you had all of the information you needed and that your request did not slip through the cracks. When you receive this would you please take a moment to reply and let me know that you are receiving my emails? Thanks! I responded and I set up a appointment to go to Myrtle Beach Mitsubishi to purchase a truck. When I got to the dealership I talked to *** and I was told that they had no trucks. I was told that they have this program that if I join and purchase a 2017 Outlander and make 3 on time payments then I can bring the car back and choose any truck I wanted. That seemed to be a good deal even though the payments was high and the car was very expensive to be a plain 2017 Outlander but I could afford that for 3 months and get the truck I needed. I test drove the car and was satisfied. When we got back in the office to complete the paperwork I was showed my monthly payment for 3 months and my payment after 3 months which was under $400 dollars. After I finished the paperwork I was encouraged to drive my new vehicle home and park my older vehicle inside their lot and it would be ok since I did not use it as a trade in. I left my older vehicle there with the understanding that I worked out of state and would come back and pick it up at my convenience of making the 3 payments. I came back to get my car before the 3rd payment and my vehicle had been towed away and in the possession of Strand Towing with a bill of $1,100 dollars. I got no cooperation on getting my vehicle back and I asked about the program I was in after 3 payments to get the truck and *** assured me it was still a go. I made the 3rd payment and called*** and he told me they no longer had the deal. I was upset and hung up the phone. *** called me back but I did not answer.*** texted me and said call him back cause I did not let him finish before I hung up. and he said he got some good news. My older car was settled in court after the bill got to $1,700 to $500 dollars which I got to pay and*** has been lying and putting me off ever since.
I went to Myrtle Beach Mitsubishi Motors in good faith to purchase a truck that they said they did not have any at the time. I was told to join a program because of my credit to make 3 on time payments and can bring the car back and get any truck I wanted. I did not find any of the paperwork about the program when I got home or the payments after I did my end of the bargain. I had been getting the run around from *** every since and he gave me his cell number to contact him about our situation. He kept telling me he was working on a deal to get me a truck and was going to present it to the office. I want Myrtle Beach Mitsubishi to make good on that promise or program the salesperson made to me to purchase a new car with a high payment and in return bring it back to get a truck that I went there in the first place for. I feel there was no intentions to get me a truck and to buy a high price car and get stuck with it. I am now in the process to do a voluntary repossession which will hurt me and my credit and I don't even have my old car to drive because it was allowed to be repossessed and I want Myrtle Beach Mitsubishi to pay that fee that I have to pay to get my car back to have transportation to drive back and forward to work. I was prequalified for a loan to purchase a truck and the worse thing that happened to me was to go to Myrtle Breach Mitsubishi and purchase a new car on a false promise to join a program and end up with nothing.
The Customer did purchase a 2017 Mitsubishi Outlander from Myrtle Beach Mitsubishi on Feb 27. He originally submitted a request for loan approval using a Third Party Vendor. During one of the conversations with the customer prior to him visiting dealership he inquired about purchasing a truck and was told that we would check out all possibilities and try to assist him in getting a vehicle that best met his needs. The Sales Team scheduled the appointment with customer and he showed up and purchased a brand new Outlander. This is not unusual for any customer to change their mind when something else catches their attention. The Dealership Customer Service Department called customer after purchase on March 15th and he claimed that the experience at dealership was great and was really enjoying the new Outlander. On March 20th the customer completed a survey from Mitsubishi Manufacturer with a great score and again indicated he was satisfied with purchase.
On the day of the purchase the customer asked if he could leave the other vehicle he was driving at the dealership for a few days so he could arrange to have someone come with him to pick it up. Dealership agreed to allow customer to park vehicle on back lot for no longer than a week. A week went by with no contact from customer, dealership tried to reach out to him for 2 months but voice mail was not set up and then phone seemed to be disconnected. Customer showed up at dealership a few months later demanding that we trade him into a new truck and wanted to pick up vehicle that he had left. Manager explained that the vehicle had to be towed to Strand Towing after multiple attempts to get in contact with him and getting no response back. The dealership has limited space and is not a storage lot for abandon or unwanted vehicles. The customer became irate and made threats that he was going to beat up several employees so he was asked to leave immediately or authorities would be contacted.
It is unclear from the letter the customer wrote to Better Business if he still owns the car that was towed from dealership. He mentioned settling bill in court for $500 and then goes on to say that he no longer has the older vehicle. Myrtle Beach Mitsubishi is still willing to try and help the customer trade out of Outlander into something else but will not allow nor tolerate threats of physical violence towards our employees.
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response from Myrtle Beach Mitsubishi because it didn't address my complaint. My complaint was about sales practices lies and deceit to make a sale. My complaint was about a program I joined to make 3 successful on time payments and bring the car back to get any truck I wanted. After my 3rd payment I was told they no longer had the program. My complaint was about my car being mistakenly towed and the fee of $500 to get it back. Not one time was the word program mentioned in their response. Their response was very deceptive based on lies on more than 4 occasions and to discredit my demeanor. I have a follow-up email dated 3/20 saying they were sorry to hear that my experience with them did not meet my expectations. Of all the emails from the dealership dated 2/8, 2/15, 2/16, 2/17, 2/17, 2/20, 2/27, 3/20, 6/1, 6/19, and several about me to come there, not one email was about me to come there and get my car or that it would be towed. I went back to the dealership with witness before my 3rd payment to get my car and my salesman didn't know it was gone. There were no threats.