Bob King Buick GMC

The worst customer service ever. I purchased 2017 chevy Equinox six months ago and it is still under warranty but dealership refuses to fix electrical problem. The vehicle has been broken for three months now. I will have to take legal action to get car fixed.

I took my 2011 GMC Terrain in to be diagnosed and fixed. My car was constantly jerking when going from one gear to another. Initially, I made an appointment for the 7th of January 2020. The customer service rep assisted me with getting my car seen earlier, and I truly appreciated the fact that she was helpful. I dropped the car off on a Thursday evening and Friday afternoon I was given a quote based on the technician's diagnostic of about $1500 for transmission mount and a catalytic converter. I approved the charges. I called back on Tuesday regarding the status of the car. When the call was returned, I was told that the issue with my car is more severe than what they thought, and in addition to the $1500, I will need a new transmission for about $4200. This to me is an issue that impacts consumer confidence, because if I would have known the total or additional cost that was the reason I needed to bring the car in. I would have NEVER had it repaired. Even though I was given a coupon for $50 off. I am still driving a car that constantly jerks and paying what is considered a lot of money for most!!!

failure to diagnose or repair malfunctioning AC on 2015 GMC Terrain.
Invoice***, ***,***,*** attempts to repair AC. Still not working. We took it to an independent mechanic who found a simple problem which he repaired for a fraction of the cost.

Bob King Mercedes not only didn't fix my car, but they stole thousands of dollars worth of parts from my vehicle.
It all started when Hurricane Florence struck Wilmington.. My 2011 Mercedes Sprinter that I bought 3 months prior to Florence, got flooded out from the hurricane. I went to start my Sprinter and the key wouldn't even turn so I paid a tow truck $250 to have it towed to the Mercedes dealership. Travis, the service manager waited almost 5 weeks to even check the vehicle so he simply said that it was not caused by water because there was no water physically in the vehicle after waiting 6 weeks. So he said that there was no water damage. I made a claim with Progressive when I first had the van towed to Bob King and after those 6 weeks, I signed a tear apart agreement with Progressive, and Mercedes was then supposed to tear apart my entire Sprinter van to look for any signs of water or water damage, but they never tore the car apart. When I went to check the status of my vehicle, I noticed all four of my brand new tires were taken off my vehicle and replaced with bald, four different brand tires. Each tire was a different brand, so I confronted the head manager and he never got back to me. Once the vehicle came home, all the lights on the dash were on, all my back lights were broken, the covers for my front headlights were taken from the vehicle, these foam pieces at the top of the cab ceiling were ripped off and a few tools were gone. I immediately made another claim with Progressive who is now opening an investigation. Also, there is now black mold growing in the vehicle. I want the dealership to be held responsible for my tires that were taken off at their facility and replaced, and all of the other parts that were stolen out of my vehicle.

False statements, unecessary work, inflated time and charges which were not advised until after.
2-15-18 Car was towed to Bob King Mercedes due to a no start issue that I had been working on for a while and they're the closest dealership, almost 2 hrs away. The issue has always been computer/electric related, which was advised to them. *** was our tech and he advised that they had found the culprit to be a fuse box under the driver floor board. Diagnostics, new fuse and labor for this $680.
After installing the new part he called and told me the engine was running rough, misfire on two cylinders and jumps straight to "it might need a new engine". I said hold up, this car has never had any engine trouble not even a check engine light, I'm going to have my wife call and talk to you.
My wife called*** and they talked for about 20 min where she repeatedly told him there's no way it's an engine issue. An electronic problem does not cause a failed engine. He then agrees that it could be other things such as carbon build up, coils etc.. they discussed everything that had happened and been done so far until brining it to them. *** then says well we need to start with a compression test at which point my wife again tells him there's no way it's an engine problem, he said well I need to do that and go from there. He did NOT advise that there would be an additional $1000 in labor fees in addition to the approved amount above.

He calls my wife back and says the compression test is good, which she replied as I said before it's not an engine issue. He says yeah another tech found the issue to be the ECU that's not firing those cylinders. She said ok, it's a computer issue as I've been telling you the whole time. The ecu I purchased is 100% covered. He said ok, I'll call them. So she have him the owners contact info and they talked and the shop sent him another ECU. They received it, plugged it in and it worked. All was good. He told her that the aux battery light was now on, which was prob fried when the fuse box was from a jump surge. He advised that the battery with labor would be $199. She said that was fine to do, he said it should be ready later that day and he'd call when it was. It was only at this point that he left her a message stating that the charges were now at $1580! Plus the battery. My wife was out of town for a funeral during this time, and when she returned that Thursday she still hasn't heard from*** about the car so I called on Monday and he said I left a message Friday, yet I looked at my wife's phone and there was no missed call or message.
Went to get car Tuesday afternoon with my wife and 3yo son, which is a 2 hr drive. Upon arriving a salesman pulls the paperwork to check us out and says*** went over your suggested services here, I said no actually he didn't. I would have done the trans service had I been, but anyway, he gives me he total of $1850 at which point my wife questions the jump from $879 to $1850 explaining that she advised several times that it was not and never has been an engine problem and this test was not only unnecessary but a ridiculous amount of money that was not advised prior but after. He literally ignored that and said how we paying today. I have combat ptsd and immediately felt my bp rising so I swiped my cards and walked out with my son. I was only given a cc receipt. No invoice, no itemized charges. My wife then came out and we left. She contacted*** as soon as we got home and asked for him to email the invoice. He said ok. Never got it, emailed *** in the office and asked her for it. She sends me an invoice that only says $200 something parts, $1580 labor. She said she needed a break down of the charges and what they're for. *** says she will get with*** and Del and provide it to me. Never happens, ask again, no response.
Then my wife escalated it to the service mgr and gen mgr and she goes back and forth with the customer service manager who completely ignores the fact that they have lied, over charged.