BoatBound

Hi,Our service is very similar to Airbnb but for boats Everyday owners can rent their vessels through our platform and use our commercial insurance throughout the entire processMr [redacted] rented one of the boats listed on our site with a charter date of 4/23/ When the boat was returned the owner notified us that there were problems with the engine After informing us, the owner filed a claim with Geico At the moment, Geico has appointed an adjuster and surveyor Once they make their assessment, we will be able to release the funds if it was a pre-existing problem We are trying to expedite the process but marine insurance claims during the summer take timeIf you need any additional information please let me know.Thanks,Chris

First, I would like to preface that we are a peer to peer marketplace As such, we actually do not own any boats, so the responsibility of availability or mechanical condition is largely on the boat owner If a boat is reported to be of poor quality [either cosmetic or mechanical], we
will immediately disable the boat from our site, and follow up with the owner to verify the boat meets our quality standards As Scott [the owner of the boat *** rented] has had completed bookings, with reviews [of which, all were stars], we are surprised to hear of ***’s experience.*** may have been unclear with whom to reach out for assistance, as we have not received any notification of ***’s experience He did not reach out to us via email, phone or to Scott over the site's messaging platform Please find the attached zip file containing evidence to confirm this statement.The Revdex.com’s letter then, was the first we heard of ***’s harrowing experience We have since contacted Scott, requesting he provide us with an inspection from a reputable mechanic certifying the vessel is seaworthy.In order to issue the requested refund, we will need to discuss the trip with Scott and *** in more detail [most likely during a conference call]One of our support members will be in touch with *** Monday, September 12th to set up a time for this call.If you have any additional questions, please don’t hesitate to follow up.Best,JamesJames S*** // Support Manager // Boatbound

My name is James, and I am the support manager here at Boatbound I received your letter about ***’s complaint, and am responding with the scenario as we understand it.First, I must emphasize that our site is a peer to peer rental platform, designed to connect boat owners with prospective
boat renters We do not own any boats ourselves, so we’re at the mercy of boat owners This can cause frustration with cancellations, as some markets only have two or three boats available on any given weekend While we are working hard to grow our supply, some cancellations unfortunately result in a renter not being able to enjoy a day on the water.*** first booked her first boat on July 20th for a rental on the 30th of July, at a price of $per day *** wrote in on the 28th of July alerting us that the owner's had to cancel the trip We were able to find a comparable boat, but the owner of that boat was unwilling to come down from her $price As much as we’d like to have helped *** pay the difference for that second boat, our company runs on very lean margins, so we unfortunately do not have the budget to eat that $difference Once we’re the size of *** [or a similarly large peer to peer company], I look forward to implementing a policy to offer financial assistance to renters affected by last minute cancellations Unfortunately, we simply don’t have the budget to offer that help just yet.Our only available options were to find *** another boat, and to make sure she was fully refunded for the first rental We both found *** an alternate boat [albeit at a higher cost], and fully refunded her prior rental.I hope this email satisfies your query Should you have any questions on our policies or procedures, please let me know.Best,James

Complaint: ***
I am rejecting this response because: the owner informed the rental company over hours after our rentalThe vessel worked completely fine the entire duration and used equal amounts of fuelThe owner told me that in writingIt was disclosed to me by the surveyor there were previous mechanical issues with this vesselIt is most likely related to that or the owner vandalized his own vessel to make a claim within all the time it took him to contact the rental company. This is unacceptable as a business to treat customers this way and try to steal their deposits.
Sincerely,
*** ***

Hi,Our service is very similar to Airbnb but for boats.  Everyday owners can rent their vessels through our platform and use our commercial insurance throughout the entire process. Mr. [redacted] rented one of the boats listed on our site with a charter date of 4/23/17.  When the boat was...

returned the owner notified us that there were problems with the engine.  After informing us, the owner filed a claim with Geico.  At the moment, Geico has appointed an adjuster and surveyor.  Once they make their assessment, we will be able to release the funds if it was a pre-existing problem.  We are trying to expedite the process but marine insurance claims during the summer take time. If you need any additional information please let me know.Thanks,Chris