Bluegrass Appliance Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We've reviewed Bluegrass Appliance's response and have rejected their offer due to the fact that their response is completely fabricated. My refrigerator WASNT in pieces as they claim when they arrived to my house in December of 2014 and the water worked intermittently. What "service " they provided was to look at an iPad and look at a flowchart as to what could be the cause of the issue. After myself inquiring about what if that isn't the problem and I paid for parts that didn't need to be replaced I was told that they would then have to see what could be the next step. I should have known then that they weren't the company to come fix this issue, BUT THEY assured me that they were a licensed Frigidaire repair center and that they wouldn't let me down and take care of me. As far as the "hook up" they keep referring to with my washer, if I would have guessed that was going to be their argument for the sub standard service that they provided then I would have paid the fee to remove the pot holder from the drainage pipe. 
My wife and I aren't comfortable with them coming to our home and we are going to refuse their offer to "fix" our refrigerator. We have been in contact with Frigidaire and have the names of the actual authorized licensed repair shops in town and we will continue the repair with one of them.  I have attached two pictures that show the current state of my refrigerator, as you can clearly see it is NOW in pieces and not in a better state than when they first arrived in December 2014. We appreciate all of your help arbitrating this matter.
Regards,
[redacted]

We did have some issues finding out the issues but there where multiple issues. The icemaker was in pieces physically broke and the water line was freezing we replaced both items the tech that had returned was a tech that had just finished training so he was unsure what was going on after those...

parts where replaced. We gave Mr.[redacted] a servicing on washer pump for free which In the price guide is a 250.00 Job. We had trouble getting an appointment with Mr.[redacted] due to there work schedule in which prolonged the process. Every part that was replaced needed replacing. We finally came to a conclusion the fan in the icemaker  compartment was not working. We told Nr. [redacted] we would put it in and gave them a price they wanted service for free at first we refused. When his wife had threatened us with ruining our name we said fine we will do a $300.00 job no charge she refused. We do apologize if customer felt uncomfortable with the conversation. But we could not get a word out with out Ms.[redacted] yelling at us which happened with every conversation she had with us. But we did not yell at her we just tryed to tell her what we had done. But she would over talk us everytime we tryed to resolve the matter. We will do the Job no charge but will not give a refund especially when everything we done was needed. They just had multiple issues. We tryed everything we could to give them a good experience. I had even sent a text message explaining all this toMr. [redacted] that this was not true and we did not yell at his wife and if they wanted the work done we would do it for free. Totaling 550.00 in savings if you include the washer repair. I hope to think the Revdex.com can see that that is more than sufficient to satisfy this situation.

This customer called about 7/9 and had a problem with the evaporator being iced up which was caused by a bad defrost heater.  We repl[redacted]d the defrost heater for $270.  About 3 weeks later she had us come back out due to it kicking the circuit breaker.  We went back & checked it...

and told her the compressor had gone bad.  The defrost heater has nothing to do with the compressor going bad.  The internal components of the compressor are sealed in the compressor & nothing we did had anything to do with the compressor going bad.  It took 3 weeks before she had the problem with it kicking the breaker so the compressor going bad had nothing to do with our service.  This is like if your car has a flat tire and 3 weeks later the motor blows up, the tire had nothing to do with the motor.  We explained this to the lady and to be nice to her we did agree to refund 1/2 of what she had paid and she said that would be fine.  We have mailed her a check in the amount of $135 as we agreed to do so.