Blue Sky Auto Body

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Firstly, the client's car was dropped off on 3/14/15, and repairs on the car were done on 4/3/Which was a total of weeks and working daysThe insurance estimate quoted a total of days for repair and was finished in a reasonable time considering he had sent his headlights to the East Coast to have his headlights retrofitted with HID'sThe headlights did not arrive at our shop for installation until 4/2/and the clients car was promptly reassembled by 4/3/The days that were quoted on the insurance estimate does not include the time for obtaining parts such as his headlights or polish and detailWe threw in a polish and detail after the repairs and the client was unsatisfied the first time, so we polished the car a second time after he expressed concerns of swirl marks on his carHe was a good client of ours and frequented our shop many times so we tried our best to satisfy his standards, but we can only polish a car so many times before it starts to burn off his clear / paintThe third time we were asked to either polish it again or pay him to get his car fully detailed because we "owed him a show car," we offered to write him a check for the full detail as long as he brought us the invoice and that was the last time we had any contact with the client Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted the shop on 4/28/at 1:40pm and told them about the invoice I faxed to them from the detail shop on 4/23/They offered to send a check directly to me at home by mail, when I have received the check for the Auto Detailing I will be satisfied