Blue Ridge Chrysler Dodge Jeep Ram

My name is Ryan Mathesius and I am the owner of Blue Ridge Auto Group The customer did purchase gap insurance on the vehicle during the purchase Our office managers changed and our remit took place two weeks behind We have spoken to the customer and explained the issue and have refunded the entire amount of the gap insurance We are sorry that this wasn’t handled in a more timely manner.Ryan Mathesius

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I spoke to Ryan yesterday and got everything straightened out My refund has been issued and I should receive it in the next day or soHe was very helpful with the situation and was quick to respond to resolve the problem Regards, [redacted]

My name is Ryan Mathesius and I am the owner of Blue Ridge Auto Group.  The customer did purchase gap insurance on the vehicle during the purchase.  Our office managers changed and our remit took place two weeks behind.  We have spoken to the customer and explained the issue and have...

refunded the entire amount of the gap insurance.  We are sorry that this wasn’t handled in a more timely manner.Ryan Mathesius

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I spoke to Ryan yesterday and got everything straightened out.  My refund has been issued and I should receive it in the next day or so. He was very helpful with the situation and was quick to respond to resolve the problem.
Regards,
[redacted]