Blue Ribbon Automotive

Hello, After re-visiting with Ms [redacted] regarding humidity issues with her air conditioning unit with our construction manager Zach, Ms [redacted] stated her air conditioning problems have been fixed Ms [redacted] has signed the customer service request as completed to her satisfactionWe are glad we were able to work with Ms [redacted] and [redacted] to ensure her concerns were addressed Please let us know if you have any questions as Greeneco is satisfied this issue has been resolvedThank You, Elisa E***

Revdex.com: This letter is to inform you that Greeneco Builders, L.L.Chas carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/21/ [redacted] **:08:PM and assigned ID [redacted] Regards,

Revdex.com,this is not accurate information is a complete lie on Greenco partSee attached pictures Greenco did not want the executed contract to go through because it was investment property which I made clearThey all crooked and dis honestI do not accept their response !! [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Hello, Here at Greeneco LLC we take pride and definitely push our team to go above and beyond regarding work ethics I apologize on the behalf of Greeneco LLC, our buyer submitted multiple request for the same issue The desired settlement has been completed as of [redacted] *** Action Taken: T - Pole removedContractor filled previous T-Pole hole with dirt Thank You [redacted] Area Coordinator Greeneco Builders, LLC [redacted] Tel: [redacted] Fax: [redacted]

Hello, Here at Greeneco Builders WE stand by remarkable customer service, following policy, honoring contracts as agreed upon, and good ethicsMs [redacted] original contract which was executed by Greeneco on 3/14/16, was signed as a cash saleThe cash sale allowed Ms [redacted] obtain discounts ONLY given through a cash sale Once Ms [redacted] changed her signed executed contract from CASH SALE to using a lender, a new contract has to be executed and is acceptable but will not obtain the discounts of a cash saleAs Ms [redacted] mentioned she felt Patty [redacted] was unethical to not honor a new contract with lender and still have discounts originally obtain through a cash saleThe underline issue The original contract was signed as a CASH SALE, upon requesting a new non cash sale contract eliminates cash sale discountsThe $which Ms [redacted] spent on appraisal fee and flood certificate is a self-cost by Ms [redacted] Greeneco Builders is not responsible for the cost of Ms [redacted] appraisal fee and flood certificationOnce again Greeneco Builders stands on a firm foundation of customer service, following policy, and using good ethics regarding all business affairs Thank You, Elisa ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:We filed a previous complaint with the Revdex.com and for some reason it shows to be closedIT SHOULD NOT BE CLOSEDGreeneco still has not provided us a with a mailbox or keys to our mailboxElisa called us in December to tell us that the mailboxes would be installed on January 12th and that we would get our keys that day but we still have not heard from anyone since that day that she calledWe also emailed Greeneco about the end of our driveway that has never been completed and we never hear back from anyoneWe have spoken to Steven Evans about both of these problems a few times and he always tells us to send an email to: [email protected] and that someone will contact us to help usTerrible customer service and why do they always insist on calling us instead of emailing us? There is no proof of what is being said in a phone call.TranslateDesired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:WOULD LIKE OUR MAIILBOX ALONG WITH THE KEY AND THE END OF DRIVEWAY COMPLETED

Hello Mr***, We received your complaint issue On behalf of Greeneco Builders we have and currently working vigorously to resolve the mailbox issues As stated before the developer is responsible for installing mailboxes for the subdivision However, we do not want our new home owners inconvenient! We've been working with Postal Services to assistance Greeneco Builders to resolve issue as soon as possible We've currently have someone installing mail boxes on 1/12/ I'll keep you updated, if anything else change Thank You, Elisa ***

Hello Mr***,Greeneco Builders LLC received your complaint regarding several issues We wanted to address your issue promptly!Our area construction manager, Nelson, visit your home on 6/29/to review customer service issues After purchasing a Greeneco Builders LLC home, our buyers are subject to call within the first year with warranty concernsAfter the warranty customer service request is received a construction manager visits the home to verify if it meets our warranty expectations.Mr***, Greeneco Builders LLC out of courteous will repair the following within the next week:Replace Master Commode TankRepair Fence PostRepair Settlement CracksNelson our area construction manager will be in contact with you, during the repairing process!Please let me know, if you have any questions Thank You ELISA [redacted] Starts Coordinator Greeneco Builders, LLC Provinicial Blvd Katy, TX Tel: 281-646-ext

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Good Evening,Greeneco Builders LLC have received complaint concerns. We'll review, contact buyer, and start process of resulting issue(s) which are within Greeneco Builders LLC warranty guidelines. Here at Greeneco Builders LLC we strive for
excellence! Thanks, Elisa E***

Good Evening,In response to Revdex.com complaint from *** *** at *** *** ***, our Quality Control Manager consulted with Ms*** on July 13, After assessing the issue with the air conditioning unit, *** visited the property on July 15, and replaced the part under warrantyAn
additional appointment with *** is scheduled pending the receipt of additional partsWe believe that this follow up will address all of the homeowner’s concerns. Thank You, Elisa E***

We're received complaint. ***, our area construction manager is currently resolving issue. Thanks, *** ***

Thank you for contacting Greeneco Builders regarding Ms*** air condition issueWe sincerely apologize for the inconvenience that she has been experiencing with her air conditioning. We were not aware of the problem until we received the complaint from the Revdex.comThe
same day this was brought to our attention, we had the air conditioning company visit Ms*** house for an assessment. A follow up appointment was made for today to address the identified issue. The appointment is ongoing at this time and we will update when the work is complete. Thank you

Dear Revdex.com: Thank you for giving us the opportunity to
respond to this misunderstanding with our customer When *** *** came to Greeneco Builders, Sales Manager *** *** worked with her to identify both the floorplan, options and homesite that would fit with her wants, needs, and budget. The plan *** provided similar square footage as the model but was more affordable. *** intentionally sold her on this floor plan as budget and square footage were key factors in the purchase. He did not falsely add a Realtor to the transaction. There was a mistake made on the original contract signed due to the fact that we use master forms that we update each time we sell a customer a home with their information. Indeed the wrong Realtor was on the sale and the contract was not executed by Greeneco. At time of contract our customers are required to sign the community standard feature sheet that is a complete detail of the included features in the home. It is Greeneco's desire that our customer fully understand the details of the home they are purchasing and take every effort in the contract process to call out such specifications. *** *** contacted Director of Sales *** *** with concerns that her home had not started and she had to be out of her rental home by the end of June. *** explained to her that was not realistic on the timing of the property she was under contract to purchase, however mentioned that we have four homes that would be complete for June move in. *** suggested that she meet with Sales Manager, *** *** to review the inventory and possibly transfer to another Greeneco property in this community. *** informed *** that he would need to set up an appoinment to show *** *** the home. It is always are desire as a company to help the customer through this difficult process of purchasing a new home and customers transferring to other properties occures frequently. *** was entirely sincere in trying to find ways to help her in this transition and suggested we take it step by step. However, per our contract Greeneco does not guarante closing dates for any customers. We can experience delays that are beyond our control as a home buider but our sales team communicates to our customers so that they can make plans regading apartment leases, movers, schools, and much more If a buyer choses to walk away from a home due to construction delays the Earnest Money is non refundable per our Purchase Agreement, and that was the reason given for the cancellation requestHowever, in the case of *** *** *** personally contacted her Loan Officer, *** *** to determine that status of *** *** loan. *** confirmed that *** *** did not have a loan in place and would not be able to close on a home at this time. Upon determining that *** *** did not qualify for a home Greeneco refunded her Earnest Money in full. The Earnest Money refund check has been cashed, and we hope this has brought closure for *** *** Thank you for giving us the opportunity to respond to this misunderstanding with our customerPlease let us know if you need anything further regarding this transaction Sincerely*** *** Thanks, *** *** Vice President Greeneco Builders, L.L.C*** *** *** *** *** ***
** ***
** ***

Revdex.com,this is not accurate information is a complete lie on Greenco part. See attached pictures . Greenco did not want the executed contract to go through because it was investment property which I made clear. They all crooked and dis honest. I do not accept their response !![redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you to Mark! He has stayed on top of the work and has done a great job! Crew coming in today. Others can learn from his customer service skills. Crew coming today to get started.

Hello,   Here at Greeneco...

Builders WE stand by remarkable customer service, following policy, honoring contracts as agreed upon, and good ethics. Ms. [redacted] original contract which was executed by Greeneco on 3/14/16, was signed as a cash sale. The cash sale allowed Ms. [redacted] obtain discounts ONLY given through a cash sale.  Once Ms. [redacted] changed her signed executed contract from CASH SALE to using a lender, a new contract has to be executed and is acceptable but will not obtain the discounts of a cash sale. As Ms. [redacted] mentioned she felt Patty [redacted] was unethical to not honor a new contract with lender and still have discounts originally obtain through a cash sale. The underline issue.  The original contract was signed as a CASH SALE, upon requesting a new non cash sale contract eliminates cash sale discounts. The $515 which Ms. [redacted] spent on appraisal fee and flood certificate is a self-cost by Ms. [redacted].  Greeneco Builders is not responsible for the cost of Ms. [redacted] appraisal fee and flood certification. Once again Greeneco Builders stands on a firm foundation of customer service, following policy, and using good ethics regarding all business affairs.   Thank You,   Elisa [redacted]

Hello,  After re-visiting with Ms. [redacted] regarding humidity issues with her air conditioning unit with our construction manager Zach, Ms. [redacted] stated her air conditioning problems have been fixed.  Ms. [redacted] has signed the customer service request as completed to her satisfaction. We are glad we were able to work with Ms. [redacted] and [redacted] to ensure her concerns were addressed.  Please let us know if you have any questions as Greeneco is satisfied this issue has been resolved. Thank You, Elisa E[redacted]

Hello,
 
Here at Greeneco LLC we take pride and definitely push our
team to go above and beyond regarding work ethics.  I apologize on the behalf of...

Greeneco LLC,
our buyer submitted multiple request for the same issue. 
 
The desired settlement has been completed as of [redacted].   
 
Action Taken:
 
T - Pole removedContractor filled previous T-Pole hole with dirt
 
 
Thank You
[redacted]
Area Coordinator
Greeneco Builders, LLC
[redacted]
Tel:  [redacted]
Fax: [redacted]

Hello Mr. [redacted],Greeneco Builders LLC received your complaint regarding several issues.  We wanted to address your issue promptly!Our area construction manager, Nelson, visit your home on 6/29/15 to review customer service issues.  After purchasing a Greeneco Builders...

LLC home, our buyers are subject to call within the first year with warranty concerns. After the warranty customer service request is received a construction manager visits the home to verify if it meets our warranty expectations.Mr. [redacted], Greeneco Builders LLC out of courteous will repair the following within the next week:Replace Master Commode TankRepair Fence PostRepair Settlement CracksNelson our area construction manager will be in contact with you, during the repairing process!Please let me know, if you have any questions. 
Thank You
ELISA [redacted]
Starts Coordinator
Greeneco
Builders, LLC
21408 Provinicial Blvd.
Katy, TX 77450
Tel:  281-646-9440 ext. 100