Blue Frog Loans Reviews (%countItem)
Blue Frog Loans Rating
Address: P.O. Box 725, Fenton, Missouri, United States, 63026
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I received a letter from ***, *** dated 02/22/2018 account number (will be given when requested) claiming that I had taken out a loan. I have never taking out a loan form this company. This has caused be a lot of grief and emotional stress. I called Blue Frog Loans and asked to speak to someone in the fraud department. They told me I could not since it had been sent to a bill collector. I then called to credit collectors and told them I was disputing the claim and that I needed all paper work associated with this claim. To this day I still have not received anything. I also pulled my credit and nothing on my reports show this account being open. However when ever they call they have my last 4 of my SSN, my email and address. I keep getting call form this credit collector. I need this taken care of and any information that either of these companies have on me destroyed and a letter sent to me stating that this has been done.
We have received your complaint dated April 16, 2018 for the above referenced claim ID.
Our investigation has been completed. Based on our findings it appears that we did in fact have a loan originated in June of 2017 via our online platform matching that customer's name and social security number but using an address in a different state.
Based on this fraud claim we have agreed to close this account and immediately have all collection efforts stopped. This includes notifying *** and removing all records from ***, our credit reporting agency. A copy of this letter will be provided to the consumer.
The consumer has requested that we destroy all of the information we have concerning this case however due to both state and federal regulations that this information must be retained for compliance purposes.
We appreciate you giving us the opportunity to respond. Please feel free to contact me if you have any further questions.