I did hear back from Blow Dry Style Lounge after I posted a Yelp reviewThey refunded meThey said that the woman who had declined the refund has been fired and that she was deliberately trying to sabotage the companyVery strange, honestly
This place is so hard to get in toI made my reservation weeks ago from todayI made the appointment for 3PMI also got a confirmation call yesterday, the day before my appointment, and it says 3PMWhen I got there, they said my appointment was at I told them that's not when I made my appointment for, and that I have a voicemail confirming it was at Both of the individuals I dealt with did not care to hear the voicemail, and we're not accommodating at all and told me I would have to wait until What they don't know, is that my mother was just in surgery Monday for an emergency fusion on her spine, and I have no other family hereSo I had to pay a babysitter to watch my sonHad to pay her even though I didn't end up getting my shellac manicure and pedicureToday was a day full of disappointments and bad news, and getting the shellac manicure, and pedi, well, let's just say I was looking forward to some "me" timeI could not wait until 4, and if I were to reschedule, it would be a month out againSo, I will never be going back to this placeRidiculous!!! Thanks a lot for taking my one good thing about my day away from meI have saved the voicemail confirming my appointment if at any time anyone is interested in hearing itBut, I doubt it, because they didn't seem to give two craps when I was there!
My mother wanted to take her daughters out for a mani/pedi (first time ever together!) and found a Groupon at this facilityIt took about months for us to find an appointment time that accommodated all of us at an after-work timeMy mother is elderly and has severe health and joint issues, she cannot physically bend (hip will dislocate) to do her own nailsShe has been looking forward to this for so longWe were greeted nicely by the young woman at the front desk and given a drinkThen Breezy took us to the pedicure areaShe was not friendly or smiley and didn't explain anythingEveryone else in the salon, even people who were not helping us, smiled at usBreezy had us sit down to examine our feetI have never had anyone do thisIt was a little humiliating and questionableShe told my mom that she had a toe fungus (unknown to my mom) and refused to do a pedicureShe did not ask questions about her toe, just diagnosed her with a toe fungus, like a doctorShe said all of this very harshly and loudly and told my mother that servicing her would "contaminate everything"She said "fungus" and "contaminate" many many times and each time loudlyA girl was getting her hair done far down the way from us and she and the stylist both heard and both kept lookingWhen Breezy walked away, my mom ended up crying and said that she felt diseased with this treatmentShe told me that she comes to these places to feel better about herself with all of her physical ailments and now she feels disgusting, like a leperBreezy would only touch my mom with gloves onIncluding during the manicure which had nothing to do with an apparent "toenail fungus"One of the other pedicurists suggested that Breezy give my mom paraffin treatment but Breezy left my mom sitting there not knowing what was happening for a long timeFinally she came over and announced loudly that she would do the paraffin in plastic bags on the floor as not to contaminate anythingDo you know how embarrassing that is? Also, extremely hard for my mom to sit at the edge of the pedicure chair in order to reach the floorShe requires a back rest The paraffin was way too hot at first, Breezy never asked how the temp wasMy mom tried complimenting Breezy on her tattooBreezy was not very receptive to any small talkIt was apparent that she did not want anything to do with my mother and apparent that she was disgusted with herUpon foot inspection, Breezy took off polish from ONE of my mom's feet and left it that wayShe expected my mom to leave the salon with one foot painted and one foot bareAgain, my mom is unable to reach down to do them herself due to the hip issueShe felt ugly, embarrassed, and disgusting all because of this treatmentShe said she felt like a leper by that treatmentShe was never informed about a toenail problem preventing her from having a pedicureShe has had pedicures at other places so this all came as a surprise especially after waiting about months to come in and "be pampered", which never happened Breezy then did her manicure, with gloves onAgain, the apparent fungus was on her TOENAIL, not fingernailMy mom again attempted small talk and Breezy was very aloofShe made it clear that my mom was not something she wanted to touch or talk toShe treated my mom like a gross object, not a person My mom kept tearing upAt one point Breezy walked away and never ever came backWe saw her leave the buildingShe never returnedMy mom didn't know if her nails were doneNo "thanks for coming, sorry about the pedicure"NothingThe women who were doing my and my sister's nails had been witnessing thisWe asked them who the manager wasThey said Breezy was the managerThese girls are very wonderful at customer service and couldn't bear to see my mom upsetThey painted her nails so that my mom could at least leave with matching feet (not your polish)These girls were extremely compassionate with customer serviceThey were pleasant and cheerful and empathetic the entire timeThey apologized several times for my mom's embarrassing experienceEven the nice girl at the front desk who gave us our drinks apologized for the negative experienceThese girls were outstandingIt is really sad that Breezy is the managerShe might be a good manager if she weren't dealing with human beingsWe all understand the fungus issue (if there truly is fungus) but the way it was dealt with was obsceneI should add, my sister had a wart and she still got a pedicureWe would like for the owner to know about this since we can't complain to the manager since she was the sole person who made the experience so ugly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have still not gotten any phone calls from anyone, nor have I been refundedI just tried calling and talking to a manager and I was unable to speak to oneI lfet my phone number with the receptionist again.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The Blow Dry Style Lounge is a wonderful place with a really great staffI have been to this business several times now in the past yearI have purchased manicures, pedicures, haircuts and blowoutsThe service has always been excellentThis is a clean and professional salonI am very happy with my experiencesI already recommend this salon to friends and family and I will continue to do soThere is no other salon like this in MadisonI support local business and this salon always makes me feel welcomed and cared forThank you for the ability to give a local business kudos for a job well done!
This place is so hard to get in to. I made my reservation 4 weeks ago from today. I made the appointment for 3PM. I also got a confirmation call yesterday, the day before my appointment, and it says 3PM. When I got there, they said my appointment was at 4. I told them that's not when I made my appointment for, and that I have a voicemail confirming it was at 3. Both of the individuals I dealt with did not care to hear the voicemail, and we're not accommodating at all and told me I would have to wait until 4. What they don't know, is that my mother was just in surgery Monday for an emergency fusion on her spine, and I have no other family here. So I had to pay a babysitter to watch my son. Had to pay her even though I didn't end up getting my shellac manicure and pedicure. Today was a day full of disappointments and bad news, and getting the shellac manicure, and pedi, well, let's just say I was looking forward to some "me" time. I could not wait until 4, and if I were to reschedule, it would be a month out again. So, I will never be going back to this place. Ridiculous!!! Thanks a lot for taking my one good thing about my day away from me. I have saved the voicemail confirming my appointment if at any time anyone is interested in hearing it. But, I doubt it, because they didn't seem to give two craps when I was there!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.No contact has been made by the company in efforts to resolve this issue, nor have I been refunded my deposit.
Regards,
[redacted]
I did hear back from Blow Dry Style Lounge after I posted a Yelp review. They refunded me. They said that the woman who had declined the refund has been fired...
and that she was deliberately trying to sabotage the company. Very strange, honestly.
My mother wanted to take her daughters out for a mani/pedi (first time ever together!) and found a Groupon at this facility. It took about 2 months for us to find an appointment time that accommodated all 3 of us at an after-work time. My mother is elderly and has severe health and joint issues, she cannot physically bend (hip will dislocate) to do her own nails. She has been looking forward to this for so long. We were greeted nicely by the young woman at the front desk and given a drink. Then Breezy took us to the pedicure area. She was not friendly or smiley and didn't explain anything. Everyone else in the salon, even people who were not helping us, smiled at us. Breezy had us sit down to examine our feet. I have never had anyone do this. It was a little humiliating and questionable. She told my mom that she had a toe fungus (unknown to my mom) and refused to do a pedicure. She did not ask questions about her toe, just diagnosed her with a toe fungus, like a doctor. She said all of this very harshly and loudly and told my mother that servicing her would "contaminate everything". She said "fungus" and "contaminate" many many times and each time loudly. A girl was getting her hair done far down the way from us and she and the stylist both heard and both kept looking. When Breezy walked away, my mom ended up crying and said that she felt diseased with this treatment. She told me that she comes to these places to feel better about herself with all of her physical ailments and now she feels disgusting, like a leper. Breezy would only touch my mom with gloves on. Including during the manicure which had nothing to do with an apparent "toenail fungus". One of the other pedicurists suggested that Breezy give my mom paraffin treatment but Breezy left my mom sitting there not knowing what was happening for a long time. Finally she came over and announced loudly that she would do the paraffin in plastic bags on the floor as not to contaminate anything. Do you know how embarrassing that is? Also, extremely hard for my mom to sit at the edge of the pedicure chair in order to reach the floor. She requires a back rest. The paraffin was way too hot at first, Breezy never asked how the temp was. My mom tried complimenting Breezy on her tattoo. Breezy was not very receptive to any small talk. It was apparent that she did not want anything to do with my mother and apparent that she was disgusted with her. Upon foot inspection, Breezy took off polish from ONE of my mom's feet and left it that way. She expected my mom to leave the salon with one foot painted and one foot bare. Again, my mom is unable to reach down to do them herself due to the hip issue. She felt ugly, embarrassed, and disgusting all because of this treatment. She said she felt like a leper by that treatment. She was never informed about a toenail problem preventing her from having a pedicure. She has had pedicures at other places so this all came as a surprise especially after waiting about 2 months to come in and "be pampered", which never happened. Breezy then did her manicure, with gloves on. Again, the apparent fungus was on her TOENAIL, not fingernail. My mom again attempted small talk and Breezy was very aloof. She made it clear that my mom was not something she wanted to touch or talk to. She treated my mom like a gross object, not a person. My mom kept tearing up. At one point Breezy walked away and never ever came back. We saw her leave the building. She never returned. My mom didn't know if her nails were done. No "thanks for coming, sorry about the pedicure". Nothing. The 2 women who were doing my and my sister's nails had been witnessing this. We asked them who the manager was. They said Breezy was the manager. These 2 girls are very wonderful at customer service and couldn't bear to see my mom upset. They painted her nails so that my mom could at least leave with matching feet (not your polish). These 2 girls were extremely compassionate with customer service. They were pleasant and cheerful and empathetic the entire time. They apologized several times for my mom's embarrassing experience. Even the nice girl at the front desk who gave us our drinks apologized for the negative experience. These 3 girls were outstanding. It is really sad that Breezy is the manager. She might be a good manager if she weren't dealing with human beings. We all understand the fungus issue (if there truly is fungus) but the way it was dealt with was obscene. I should add, my sister had a wart and she still got a pedicure. We would like for the owner to know about this since we can't complain to the manager since she was the sole person who made the experience so ugly.
I did hear back from Blow Dry Style Lounge after I posted a Yelp reviewThey refunded meThey said that the woman who had declined the refund has been fired and that she was deliberately trying to sabotage the companyVery strange, honestly
This place is so hard to get in toI made my reservation weeks ago from todayI made the appointment for 3PMI also got a confirmation call yesterday, the day before my appointment, and it says 3PMWhen I got there, they said my appointment was at I told them that's not when I made my appointment for, and that I have a voicemail confirming it was at Both of the individuals I dealt with did not care to hear the voicemail, and we're not accommodating at all and told me I would have to wait until What they don't know, is that my mother was just in surgery Monday for an emergency fusion on her spine, and I have no other family hereSo I had to pay a babysitter to watch my sonHad to pay her even though I didn't end up getting my shellac manicure and pedicureToday was a day full of disappointments and bad news, and getting the shellac manicure, and pedi, well, let's just say I was looking forward to some "me" timeI could not wait until 4, and if I were to reschedule, it would be a month out againSo, I will never be going back to this placeRidiculous!!! Thanks a lot for taking my one good thing about my day away from meI have saved the voicemail confirming my appointment if at any time anyone is interested in hearing itBut, I doubt it, because they didn't seem to give two craps when I was there!
My mother wanted to take her daughters out for a mani/pedi (first time ever together!) and found a Groupon at this facilityIt took about months for us to find an appointment time that accommodated all of us at an after-work timeMy mother is elderly and has severe health and joint issues, she cannot physically bend (hip will dislocate) to do her own nailsShe has been looking forward to this for so longWe were greeted nicely by the young woman at the front desk and given a drinkThen Breezy took us to the pedicure areaShe was not friendly or smiley and didn't explain anythingEveryone else in the salon, even people who were not helping us, smiled at usBreezy had us sit down to examine our feetI have never had anyone do thisIt was a little humiliating and questionableShe told my mom that she had a toe fungus (unknown to my mom) and refused to do a pedicureShe did not ask questions about her toe, just diagnosed her with a toe fungus, like a doctorShe said all of this very harshly and loudly and told my mother that servicing her would "contaminate everything"She said "fungus" and "contaminate" many many times and each time loudlyA girl was getting her hair done far down the way from us and she and the stylist both heard and both kept lookingWhen Breezy walked away, my mom ended up crying and said that she felt diseased with this treatmentShe told me that she comes to these places to feel better about herself with all of her physical ailments and now she feels disgusting, like a leperBreezy would only touch my mom with gloves onIncluding during the manicure which had nothing to do with an apparent "toenail fungus"One of the other pedicurists suggested that Breezy give my mom paraffin treatment but Breezy left my mom sitting there not knowing what was happening for a long timeFinally she came over and announced loudly that she would do the paraffin in plastic bags on the floor as not to contaminate anythingDo you know how embarrassing that is? Also, extremely hard for my mom to sit at the edge of the pedicure chair in order to reach the floorShe requires a back rest The paraffin was way too hot at first, Breezy never asked how the temp wasMy mom tried complimenting Breezy on her tattooBreezy was not very receptive to any small talkIt was apparent that she did not want anything to do with my mother and apparent that she was disgusted with herUpon foot inspection, Breezy took off polish from ONE of my mom's feet and left it that wayShe expected my mom to leave the salon with one foot painted and one foot bareAgain, my mom is unable to reach down to do them herself due to the hip issueShe felt ugly, embarrassed, and disgusting all because of this treatmentShe said she felt like a leper by that treatmentShe was never informed about a toenail problem preventing her from having a pedicureShe has had pedicures at other places so this all came as a surprise especially after waiting about months to come in and "be pampered", which never happened Breezy then did her manicure, with gloves onAgain, the apparent fungus was on her TOENAIL, not fingernailMy mom again attempted small talk and Breezy was very aloofShe made it clear that my mom was not something she wanted to touch or talk toShe treated my mom like a gross object, not a person My mom kept tearing upAt one point Breezy walked away and never ever came backWe saw her leave the buildingShe never returnedMy mom didn't know if her nails were doneNo "thanks for coming, sorry about the pedicure"NothingThe women who were doing my and my sister's nails had been witnessing thisWe asked them who the manager wasThey said Breezy was the managerThese girls are very wonderful at customer service and couldn't bear to see my mom upsetThey painted her nails so that my mom could at least leave with matching feet (not your polish)These girls were extremely compassionate with customer serviceThey were pleasant and cheerful and empathetic the entire timeThey apologized several times for my mom's embarrassing experienceEven the nice girl at the front desk who gave us our drinks apologized for the negative experienceThese girls were outstandingIt is really sad that Breezy is the managerShe might be a good manager if she weren't dealing with human beingsWe all understand the fungus issue (if there truly is fungus) but the way it was dealt with was obsceneI should add, my sister had a wart and she still got a pedicureWe would like for the owner to know about this since we can't complain to the manager since she was the sole person who made the experience so ugly
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have still not gotten any phone calls from anyone, nor have I been refundedI just tried calling and talking to a manager and I was unable to speak to oneI lfet my phone number with the receptionist again.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The Blow Dry Style Lounge is a wonderful place with a really great staffI have been to this business several times now in the past yearI have purchased manicures, pedicures, haircuts and blowoutsThe service has always been excellentThis is a clean and professional salonI am very happy with my experiencesI already recommend this salon to friends and family and I will continue to do soThere is no other salon like this in MadisonI support local business and this salon always makes me feel welcomed and cared forThank you for the ability to give a local business kudos for a job well done!
This has been Resolved. There monies have been refunded and extra services have been given to them free of charge. I believe my Manager, Sesha...
WelhouseNdisale had spoken regarding these two person as well. The last free service of a facial for [redacted] was completed on 7/2/16.
This place is so hard to get in to. I made my reservation 4 weeks ago from today. I made the appointment for 3PM. I also got a confirmation call yesterday, the day before my appointment, and it says 3PM. When I got there, they said my appointment was at 4. I told them that's not when I made my appointment for, and that I have a voicemail confirming it was at 3. Both of the individuals I dealt with did not care to hear the voicemail, and we're not accommodating at all and told me I would have to wait until 4. What they don't know, is that my mother was just in surgery Monday for an emergency fusion on her spine, and I have no other family here. So I had to pay a babysitter to watch my son. Had to pay her even though I didn't end up getting my shellac manicure and pedicure. Today was a day full of disappointments and bad news, and getting the shellac manicure, and pedi, well, let's just say I was looking forward to some "me" time. I could not wait until 4, and if I were to reschedule, it would be a month out again. So, I will never be going back to this place. Ridiculous!!! Thanks a lot for taking my one good thing about my day away from me. I have saved the voicemail confirming my appointment if at any time anyone is interested in hearing it. But, I doubt it, because they didn't seem to give two craps when I was there!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...
complaint. For your reference, details of the offer I reviewed appear below.No contact has been made by the company in efforts to resolve this issue, nor have I been refunded my deposit.
Regards,
[redacted]
I did hear back from Blow Dry Style Lounge after I posted a Yelp review. They refunded me. They said that the woman who had declined the refund has been fired...
and that she was deliberately trying to sabotage the company. Very strange, honestly.
My mother wanted to take her daughters out for a mani/pedi (first time ever together!) and found a Groupon at this facility. It took about 2 months for us to find an appointment time that accommodated all 3 of us at an after-work time. My mother is elderly and has severe health and joint issues, she cannot physically bend (hip will dislocate) to do her own nails. She has been looking forward to this for so long. We were greeted nicely by the young woman at the front desk and given a drink. Then Breezy took us to the pedicure area. She was not friendly or smiley and didn't explain anything. Everyone else in the salon, even people who were not helping us, smiled at us. Breezy had us sit down to examine our feet. I have never had anyone do this. It was a little humiliating and questionable. She told my mom that she had a toe fungus (unknown to my mom) and refused to do a pedicure. She did not ask questions about her toe, just diagnosed her with a toe fungus, like a doctor. She said all of this very harshly and loudly and told my mother that servicing her would "contaminate everything". She said "fungus" and "contaminate" many many times and each time loudly. A girl was getting her hair done far down the way from us and she and the stylist both heard and both kept looking. When Breezy walked away, my mom ended up crying and said that she felt diseased with this treatment. She told me that she comes to these places to feel better about herself with all of her physical ailments and now she feels disgusting, like a leper. Breezy would only touch my mom with gloves on. Including during the manicure which had nothing to do with an apparent "toenail fungus". One of the other pedicurists suggested that Breezy give my mom paraffin treatment but Breezy left my mom sitting there not knowing what was happening for a long time. Finally she came over and announced loudly that she would do the paraffin in plastic bags on the floor as not to contaminate anything. Do you know how embarrassing that is? Also, extremely hard for my mom to sit at the edge of the pedicure chair in order to reach the floor. She requires a back rest. The paraffin was way too hot at first, Breezy never asked how the temp was. My mom tried complimenting Breezy on her tattoo. Breezy was not very receptive to any small talk. It was apparent that she did not want anything to do with my mother and apparent that she was disgusted with her. Upon foot inspection, Breezy took off polish from ONE of my mom's feet and left it that way. She expected my mom to leave the salon with one foot painted and one foot bare. Again, my mom is unable to reach down to do them herself due to the hip issue. She felt ugly, embarrassed, and disgusting all because of this treatment. She said she felt like a leper by that treatment. She was never informed about a toenail problem preventing her from having a pedicure. She has had pedicures at other places so this all came as a surprise especially after waiting about 2 months to come in and "be pampered", which never happened. Breezy then did her manicure, with gloves on. Again, the apparent fungus was on her TOENAIL, not fingernail. My mom again attempted small talk and Breezy was very aloof. She made it clear that my mom was not something she wanted to touch or talk to. She treated my mom like a gross object, not a person. My mom kept tearing up. At one point Breezy walked away and never ever came back. We saw her leave the building. She never returned. My mom didn't know if her nails were done. No "thanks for coming, sorry about the pedicure". Nothing. The 2 women who were doing my and my sister's nails had been witnessing this. We asked them who the manager was. They said Breezy was the manager. These 2 girls are very wonderful at customer service and couldn't bear to see my mom upset. They painted her nails so that my mom could at least leave with matching feet (not your polish). These 2 girls were extremely compassionate with customer service. They were pleasant and cheerful and empathetic the entire time. They apologized several times for my mom's embarrassing experience. Even the nice girl at the front desk who gave us our drinks apologized for the negative experience. These 3 girls were outstanding. It is really sad that Breezy is the manager. She might be a good manager if she weren't dealing with human beings. We all understand the fungus issue (if there truly is fungus) but the way it was dealt with was obscene. I should add, my sister had a wart and she still got a pedicure. We would like for the owner to know about this since we can't complain to the manager since she was the sole person who made the experience so ugly.
This was Resolved