Bliss Spa

Revdex.com:At this time, I have not been contacted by Blissworld.com regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I find it completely unacceptable that Bliss is unwilling to compensate me for money that someone stole off of my gift card via the Bliss website.The company has the information about who stole the money, since they shipped the gift card that was ordered with MY gift card to that person, but are not willing to investigate furtherFurthermore, their customer service is absolutely appalling - disorganized and rude In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **

The customer did eventually receive a new gift card and requested that we include the cents in her new gift cardFrom the history of Vernie's Gift Card# ***, the $was never deducted from her credit card since the order never completed$was redeemed to purchase a new $
gift card - Order#***Overall the customer was charged $- $for the gift card and $for shippingIt is not valid to refund cents when the cost of this purchase was not $but in fact $

At this time, I have been contacted directly by Blissworld.com regarding complaint ID ***, however my complaint has NOT been resolved because:
Kudar from Bliss contacted me to say that the CEO of the firm denied my request as they are not responsible for stolen gift cardsAgain, I
disagree with this, as they were aware the gift card had never been received by the recipient, and informed me it was OK for the receipient to just use the customer order number from the email and did not need the physical the gift cardAt the time that I called, they should have put a stop order on the gift card or put a note that the gift card had to be used with a proof of idInstead they were negligent and allowed for the stolen gift card to be usedI have proof of the day I called reporting the card had not been received and who I had spoken to as wellI also noticed that on the Revdex.com, others have had similar issues with Bliss and stolen cards and the company has done nothing to remedy the issueThey clearly don't care as long as they have your money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Blissworld.com regarding complaint ID ***.Sincerely,*** ***

This customer pulls up as a fraudulent order in our order system therefore we are unable to fulfill orders placed by this personAny orders submitted are not processed or chargedThe customer automatically receieves a message that we are unable to process his order and that it will be cancelled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer was refunded for $If this does not appear in his bank account, I would suggest contacting his bankOur system have proof of the refund and there is nothing more we can do

Hello,Our system shows your credit card ending in has been refunded for $on 1/**/

We are so sorry there was a mix up with order numbersPlease call our customer service line at ###-###-####We will be more than happy to place your order and offer you free 2nd day shipping

We are sorry that your gift card information was stolen but we are not held responsible for use of gift cards and purchases made on gift cards after they are delivered to the entered shipping address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why my order is fraudulent??? I added two items into my cart, applied the 30% off code you offered, and pay with my American Express card (have an offer with off with blissworld)Which step is fraudulent? It is offensive!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Blissworld has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Bliss refuses to give me the full 25.77 of my gift card from the order they cancelled because the KateSpade bag/set was out of stock (see bliss 1.pdf that shows in red ink that my gift card was $25.77). I no longer have the gift card and fairly think Bliss should reissue another $25.77 gift card for their inventory error. After numerous calls, the representative I spoke to [redacted], told me I can only get $25 gift cards and forfeit .77 because Bliss only makes $25 or $50 gift cards. She never mentioned anything about shipping charges ever. I later emailed her (see the bliss1.pdf email prinout attached) saying this is proof my gift card has $25.77 and I want my correct rightful amount, not the 20% of Bliss coupon (see attachment Bliss2.pdf) they offered. [redacted] then called me back to tell me now the new reason I can't have my full $25.77 gift card was because she took $.77 off to ship the gift card, even though it costs $1.50 shipment. It is not valid or fair to burden me with shipping for the replacement gift card from the order you cancelled because of Bliss inventory problems. I used a Bliss gift card to order order # [redacted] a Kate Spade bag/set on 3/**/15 and nothing else.  I did not ask Bliss to “redeem” or “purchase” a new gift card and pay for shipping. I wanted them to reissue the same value gift card.  Had it been in stock as listed on your website, my order would be placed with my $25.77 gift card being used up and not worrying about this gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This May order was cancelled due toBliss saying it was out of stock 2 months later on July [redacted]according to your corporate office. I did not ask or was not evertold by Bliss to “redeem” or “purchase” a new gift gift. Mygift card used for the cancelled Kate Spade bag set order was loaded $25.77,which is what I wanted back fairly. When I talked for the firsttime with [redacted], she never said this “new order” is beingcharged $1.50 or any other charges (because it's not my fault I needa new gift card because Bliss was out of stock). [redacted] said the reasonI am receiving $25 was because Bliss only makes $25 or $50 incrementgift cards. Never ever did she mention shipping charges or ask me toforfeit .77 or ask me to pay the additional .73 needed to cover $1.50shipping. It is not even valid to burden me with shipping for thereplacement gift card from the order you cancelled because of Blissinventory problems. Had it been in stock as listed on your website,my order would be placed with my $25.77 gift card being used up
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I find it completely unacceptable that Bliss is unwilling to compensate me for money that someone stole off of my gift card via the Bliss website.The company has the information about who stole the money, since they shipped the gift card that was ordered with MY gift card to that person, but are not willing to investigate further. Furthermore, their customer service is absolutely appalling - disorganized and rude. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]  
[redacted]

We are not reasonable for "fraudulent" use of gift cards. Gift cards are distributed to customers and we have no control over who uses them. This is the responsibility of the customer that is either using the card or giving the card to a recipient to charge purchases/services and not loose the...

card.