Blackhawk Engagement Solutions Reviews (%countItem)
Blackhawk Engagement Solutions Rating
Address: 700 State Hwy 121 Bypass Suite 200, Lewisville, Texas, United States, 75067-3701
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+1 (972) 538-7375 +1 (972) 538-7369 +1 (888) 467-4610 |
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A prepaid visa card from purchase of tires at
a discount tire store that was lost and found
after the expiration date
I received a $70.00 prepaid VISA card after I purchased a set of tires at Discount Tires a
few months ago. I lost the card and all the
information that went with it and found it on
Dec. 26, 2017 stuck in the back of my glove compartment with an expiration date of 11/17. I had previously searched and searched for it and since I did not have the attached information or the card number I did
not have a way to try to recover it.
On Dec. 27, 2017 I sent a letter to Blackhawk Engagement Solutions explaining what had happened. I tried to call the number on the
card but it led nowhere and there is no customer service number to call to talk to a live person and it just said to write to them with any issues.
I asked them to please reinstate the card and
explained everything. I also asked them to
reply upon receipt of the letter and gave them
my email, address and phone number. That was
on Dec.27, 2017 when I sent the letter and it
is now the evening of Jan 9, 2018 and I have
heard nothing.
I am very disappointed in the lack of any way
to contact customer service and their lack of
reply to my letter. I am asking that they either reinstate the card or send me a new one
please.
I would like to have the VISA card #XXXX XXXX XXXX XXXX reinstated with the $70.00 that was on it or to please send me a new one. They have all the information in the letter I sent.
January 24, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** (Card Number: ***-XXXX-XXXX-***)
***XXXX
Dear John File:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** received a $70.00 Discount Tire Prepaid Card for the purchase of tires from Discount Tires a few
months ago. The consumer stated that she lost the prepaid card and all of the information that went with the
prepaid card was stuck in the back of my her glove compartment with an expiration date of 11/17. ***
stated that she searched and searched for the $70.00 Discount Tire Prepaid Card. Since she did not have the
information that was attached to the actual prepaid card when it was received. That she would not have anyway
to recover the funds without that information. Then on 11-27-17, the consumer sent a letter to Blackhawk
Engagement Solutions explaining the situation about the prepaid card being lost. The consumer also attempted
to call the number on the back of the prepaid, which led to nowhere and there is no customer service number to contact and be able to speak to a live person. *** was advised to write Blackhawk Engagement Solutions
addressing her concerns. She also asked to please have the prepaid card reinstated after having explained everything. The consumer also asked that the letter she had written be responded to by 12-27-17. ***
provided her email address and phone number so that she could be contacted prior 12-27-17.
Please be advised, that the client in which you received this reward from is part of the SWEEP program.
Unfortunately, once the funds have been SWEEP from the prepaid card. The client does not issue or offer replacements. Please review the details below which point out some the keys factors that apply to this reward.
_____________________________________________________________________________________
Card Expires After: Standard 6 months / 24 months. Variable expiration available (4 month minimum)
*** Financial Configuration: Sweep: Funds expire on expiration date; No replacement for expired cards!
Fees:
Monthly Maintenance: N/A Reversible and Begins After
Card Replacement: No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance.
No/Checks: No Checks issued in the place of a prepaid card.
If there are any questions or concerns please let me know.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
How can this be closed if there was no resolution?
Response to the Rebuttal for Case # XXXXXXXX
for consumer: *** regarding the $70.00
Discount Tire Prepaid Card.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
They had a $10 Rebate on their Bella Copper Titanium Belgian Waffle Maker. I mailed them everything they required for the Rebate. Then I get a email that says I didn't send the UPC label... I did... I cut it out of the bottom of the box. I taped it to the original receipt ... I sent them everything. I deserve my Rebate.
Other (requires explanation) $10 Rebate..
January 23, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Red Hill Road (Tracking #: XXXXXXXXX)
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $10.00 Belk Prepaid Card for the purchase of a Bella Copper Griddle from
Belk on 11-24-17. The postmark date was XX-XX-XX and the submission was data entered as invalid for Missing Copy of UPC
/The UPC number provided is not eligible for the product you submitted a rebate for. Our records indicate that the $10.00 submission was data entered on XX-XX-XX for processing of the $10.00 Belk Prepaid Card. On 01-07-18, *** contacted our company in regards to the status of her rebate submission. After reviewing the complaint as well as the scanned images, as a one-time concession the $10.00 Belk Prepaid Card has been validated for processing.
Please advise *** to allow 15 business days from the issue date to receive the $10.00 Belk Prepaid Card.
We apologize to *** for the delay and inconvenience experienced with receiving the $10.00 Belk
Prepaid Card within a timely manner.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for helping out. Belk has stated they will be sending my Rebate and apologized for the delay and inconvenience.
I submitted a rebate form after installing mini-split heat pumps in my home on 7/24/2017. The rebate should be for 500$ but the company will not sent me a rebate. Every time I contact them they delay and tell me that I should call back in 10 business days. Every time I call back they tell me to wait another ten days.
Product_Or_Service: Rebate
Order_Number: XXXXXXXXXXXXXXXX
Account_Number: Residential electric
Contact by the Business Send a rebate for $500
December 11, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** ID: XXXXXXXX
*** A Old Coach Road
*** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving a submission from consumer ***. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to:
XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Blackhawk Engagement Solutions
*** 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
Visa Prepaid Card issued to me had expired prior to the end of the "valid thru" date.
I purchased new tires for my vehicle and received a rebate via mail in the form of a Visa Prepaid Card for the total amount of the rebate, which was seventy dollars ($70.00). The card stated it was valid thru 12/17 (December 2017). I read this as being valid through the entirety of December, and will not expire until midnight (12:00am) on January 1st, 2018. The letter was even more specific: "Any unused value will be forfeited after the last day of the month of the valid thru date, subject to applicable law." With the card activated, I attempted to utilize it at Target on 12/31/17 at approximately 10:00pm. The card was declined! Once I reached my vehicle in the parking lot, I called the customer service number printed on the card around 10:15pm. It appears that their customer service is completely automated, and there is not a single real person for me to reach by phone. I tried to access my account balance only to be informed that the account had expired. The automated voice then informs me that if I wish to contact customer service, then the only method available to me is in writing. This makes me highly suspicious of their business practices. I have never dealt with any business with which the only method of correspondence was snail mail. I attempted to use the card within the stated valid time range. I just want the seventy dollars which is due to me, and I want the whole amount paid in full without any erroneous fees (i.e.- reissue fee, replacement fee, reactivation fee, balance transfer fee, etc.). I attempted to use this card prior to the stated time of expiration, therefore, by no fault of mine should I incur any fees and/or penalties.
As noted in the described complaint above: I only seek what is due to me, seventy dollars ($70.00), paid in full without any erroneous fees/charges deducted. I attempted to use the card within the stated valid time range, and was unsuccessful because the account had expired prior to stated time of expiration.
January 30, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** COMP ID: XXXXXXXX
*** Campbell *** (Card # XXXX-XXXX-XXXX-9339)
*** XXXXX
Dear John File:
Hawk Incentive is responding to a notice of an unanswered complaint concerning our company filed by consumer
***.
*** received a $70.00 Discount Tire Prepaid Card for the purchase of tires from Discount Tires.
The consumer stated that $70.00 Discount Tire Prepaid Card that was issued, expired prior to the end of the valid thru date.
The consumer purchased new tires for her vehicle and received a rebate via mail in the form of a $70.00 Discount Tire Prepaid Card for the total amount of the rebate, which was seventy dollars ($70.00). The prepaid card stated it was valid thru 12/17 (December 2017). The consumer read this as being valid through the entirety of December, and will not expire until midnight (12:00 AM) on January 1st, 2018. The consumer stated the letter was even more specific: "Any unused value will be forfeited after the last day of the month of the valid thru date, subject to applicable law." With the prepaid card activated, the consumer attempted to utilize it at Target on 12/31/17 at approximately 10:00 PM. However, the prepaid card was declined! The consumer stated that once she reached her vehicle in the parking lot. That she called the customer service number printed on the card around 10:15 PM. It appears that their customer service is completely automated, and there is not a single real person for her to reach by phone. She tried to access her account balance only to be informed that the account had expired. The automated voice system then informed the consumer that if she wished to contact customer service, then the only method available to her would be to do it in writing. The consumer stated that this made her highly suspicious of their business practices. *** started that she has never dealt with any business with which the only method of correspondence was snail mail. The consumer attempted to use the prepaid card within the stated valid timeframe. The consumer just wants the seventy dollars which is due to her. *** wants the whole amount paid in full without any erroneous fees (I.E: reissue fee, replacement fee, reactivation fee, balance transfer fee, etc.). The consumer attempted to use this prepaid card prior to the stated time of expiration, therefore, by no fault of hers should she incur any fees and/or penalties. Regarding the $70.00 Discount Tire Prepaid Card the funds were loaded onto the $70.00 Discount Tire Prepaid Card on 06-23-17 and expired on 12/17/17. The funds were SWEEP from the Discount Tire Prepaid Card on 01-03-18.
Please be advised, that the client in which the consumer received this reward from is part of the SWEEP program.
Unfortunately, once the funds have been SWEEP from the prepaid card. The client does not issue or offer replacements. Please review the details below which point out some the keys factors that apply to this reward.
_____________________________________________________________________________________
Card Expires After: Standard 6 months / 24 months. Variable expiration available (4 month minimum)
*** Financial Configuration: Sweep: Funds expire on expiration date; No replacement for expired cards!
Fees:
Monthly Maintenance: N/A Reversible and Begins After
Card Replacement: No charge for the first replacement; $15.00 for subsequent replacements or fee deducted from card balance.
No/Checks: No Checks issued in the place of a prepaid card.
If there are any questions or concerns please let me know.
Thank you,
Kent ***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: ***
f: ***
***@BHEngagement.com
I purchased some contacts on 8/6/2017 at ShopKo in Madison, WI. I was told there was a rebate for these contacts that were for one year. I filed all the proper information online with Alcon for the rebate that would take 6 to 8 weeks to receive. On 10/16 (10 weeks later) I received an email stationg that the paperwork I submitted did not include a receipt. I sent information back and indicated to them that the receipt was attached. Then I received an email stating that I had 30 days to send a receipt that showed the purchase to the contacts I obtained. I sent information back showing that the receipt and information sent does show the model # of the contacts I purchased. Then on 11/3 we were sent the following email:Hi ***,Thank you for reaching out to us in regards to your rebate claim submission.We've had some hiccups in our system as we've made some changes to our protocol which caused some misleading emails to be sent out in regards to claims. Upon reviewing your files, I've found your claim was moved to on-hold, and then back to declined. The reason your claim was declined is: Product not eligible. I've provided a listing for all eligible products, as determined by the Terms and Conditions agreed to before placing a rebate claim: Dailies AquaComfort Plus, Dailies AquaComfort Plus Multifocal, Dailies AquaComfort Plus Toric, Dailies Total 1, and Dailies Total 1 Multifocal as well as Air Optix Astigmatism, Air Optix Colors, Air Optix Hydraglyde, Air Optix Multifocal, and Air Optix Night & Day.We've noticed that you had purchased Air Optix Aqua contact lenses, which are not a product eligible for this year's rebate program. Due to this we are unable to process your rebate claim.We apologize for any confusion.Kind regards,Madeline S.Alcon ChoiceThe is a blatant act of trying to get out of paying the rebate that I was told at Shopko that I would receive.Please help me. Thank you.*** K. *** the email from Alcon is addressed to my husband beacuse the email address has his name but I was the one who purchased the contacts and have been corresponding to them.
Product_Or_Service: Contact Lenses
Order_Number: XXXXXXX
Other (requires explanation) Pay the rebate as promised, $100Dear ***,This email is a confirmation of your contact lens rebate claim submission. Your rebate reference number is #UP3KTJVFTS. Please keep this email confirmation for your records.Your rebate claim is under review and may take up to 6-8 weeks to process, approve, and distribute your rebate funds. If additional information is required, you will receive an email identifying the information and/or documentation needed. Once your claim has been approved, you will receive an email with payment option details.You can check your claim status by visiting *** Please contact us at ***@360incentives.com or X-XXX-XXX-XXXX.Thank you for choosing Alcon contact lenses.Sincerely,Alcon Choice Rebate Center, $100
December 21, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
*** Hidden ***
Sun *** XXXXX
Dear John File:
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
We show no record of receiving a $100.00 Alcon submission from consumer ***. Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed to:
XXX-XXX-XXXX for my review. Or mailed to the mailed listed below:
Blackhawk Engagement Solutions
700 SH 121 Bypass *** 200
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I had to go back to Shopko and get the contacts that match this rebate. I had submitted all the information back in August, 2017. Here is the response you gave me at that time: "This email is a confirmation of your contact lens rebate claim submission. Your rebate reference number is *** Please keep this email confirmation for your records."
You continue to stall and not pay me the rebate that you offered for these contacts. I went back to Shopko and they resubmitted this information on November 16, 2017.
home depot in store rebate not received
purchased lawn mower on 05/14/2017. Had a $200 in store rebate coming. Have contacted rebate center 8 times, and repeatedly told I would receive the rebate in 7 to 10 days on two occasions, and in the next 30 days on 6 occasions. The last time I contacted them was 11/05/2017 and was informed that I would receive the rebate in 30 days. The tracking no. is XXXXXXXXX. Every time I contact them they say the rebate is valid. The mower was purchased in the Marion, il Home Depot.
A $200 in store credit.
January 03, 2018
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** COMP ID: XXXXXXXX
312 N 8th Street (Tracking #: XXXXXXXXX)
Herrin, IL XXXXX
Dear John ***
Blackhawk Engagement Solutions is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $200.00 John Deere eGift Card for the purchase of a Z345M 42 in 22 HP Dual Hydrostatic Gas Zero-Turn product from Home Depot on 05-13-17. The original postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as valid. From XX-XX-XX through XX-XX-XX the submission was going through the fulfillment process. Our records indicate that the $200.00 John Deere eGift Card was shipped on 06-02-17. However, the consumer states that the John Deere eGift Card has yet to be received. On 10-24-17, the consumer was advised that the John Deere eGift Card was reissued and to allow 7-10 business days to receive the John Deere eGift Card. On 12/22/17, I sent *** the following email:
"We received your complaint regarding the $200.00 Home Depot eGift Card-John Deere reward.
Could you please verify for me as to whether or not you have received the second eGift Card-John Deere? Our records indicate that the first email went out on XX-XX-XX and the second one on 11-21-17. I am wanting to determine the status
of the reward, so that I can determine what is needed to reach a resolution"
It is now 01/03/18 and I have yet to hear back from *** regarding this matter. At the present time could you all please close the complaint? Should *** contact the Revdex.com regarding the complaint, at that time we will address tist matter.
Please advise at your earliest convenience whether or not the information has been received.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Blackhawk Engagement Solutions
o: 972.538.7277
f: 866.964.0552
***@BHEngagement.com
bhengagement.com
I was told when I ordered my contacts from my optometrist that coopervision will rebate $50 gift card. This started in May,2017 . I sent all the papers that they needed. After about a month I called and was told that it was sent out but they would cancel and reissue. I have done this three times and get the. same foolish answers. I was even told I should send it t another address. I spoke with my optometrists office about a week and a half ago was told this has happened before. She said she would speak to the rep and get back to me. I have not heard . I would appreciate any help you can give.
Donna Russell
Product_Or_Service: Biofinity toric lenses
Account_Number:
Refund Coopervision to send me my $50 gift card
October 25, 2017
John ***
RE: Donna Ann R
Dear John F
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer Donna Ann R.
Donna Ann R submitted to receive a $50.00 CooperVision Prepaid for the purchase of CooperVisioin Biofinity Toric contact lenses from IN VIEW OPTOMETRY on 05-09-17. The original postmark date was 05-18-17
and the submission was data entered on 05-18-17 a valid. On 05-18-17, Donna Ann R's imported file was sent to the fulfillment center for processing. Then on 06-29-17, Donna Ann R's file went to the fulfillment center for processing of the $50.00 CooperVision Prepaid Card. Our records indicate that on 07-02-17, the $50.00 CooperVision Prepaid Card was shipped out to Donna Ann R. To date the $50.00 CooperVision Prepaid Card has yet to be received now after three attempts. On 07-19-17, 08-08-17, 08-14-17 and 08-30-17, contacted our company because the $50.00 CooperVision Card had yet to be received. (Last four digits of the three prepaid cards that were not received: 6137, 2713, 2221). After reviewing the mailing address it was listed as: 8*** which was incorrect. I corrected the address to: ***. Please advise Donna Ann R to allow 15 business days to receive the $50.00 CooperVision Prepaid Card.
We apologize for the delay and any inconvenience experienced with Donna Ann R receiving the $50.00 CooperVision Prepaid Card within a timely manner.
If you have any further questions, please let me know.
Thank you,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
Failure to return deposit
About six weeks ago, our *** Premiere died, and I called *** to replace it. I was told that for 149.00, I would be sent a new *** to replace it - it turned out that all of the replacement units sent to us were refurbished which may have led to our problems. And, I was told last week (case #XXXXXXXX) that, no matter what, this $149.00 would not be refunded to me - which I feel is very unfair since I have never had a fully functioning ***:
*** #1 - the first *** would not connect to the wireless internet (even after we replaced the router and the cable card). So, I called and, after I was charged $199.99 deposit, was sent another ***. This deposit was promptly refunded when *** received the return of the first unit.
*** #2 - the second *** turned off and re-booted about every two to three hours, making it totally useless. Once again, I called and was charged the $199.99 - *** received the unit back on August 23, and I STILL have not received the deposit back.
*** #3 - worked well for about two weeks when it froze and would only show fuzz on the screen. Once again, I called and the representative waived the deposit and sent us a new unit.
*** #4 - we received the fourth unit , and it never fully set up because, even after 5 hours with the cable company (including a home visit from the company), the unit would not read the cable card.
In total frustration, I called the company, and they were also totally useless. I then called customer service (case #XXXXXXXX) and, regrettably, cancelled my two-decade *** service and then went to FedEx and sent back both units 3 and 4 to you, which were received last Tuesday.
*** owes me $199.99 and the original $149, I believe, I followed up my phone calls with a letter and have received no response.
I am owed $199.99 and $149.00
October 25, 2017
John F
Revdex.com Serving Dallas and Northeast Texas
***
RE: James B Revdex.com Case # 91426427
***
Dear John F:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer James B.
We show no record of receiving a rebate submission from consumer James B. *** hasn't been a client of now, Hawk Incentives formerly (***) since 2010. After further review of the complaint it appears that this matter is pertaining to a hardware issue. Because Hawk Incentives does not handle neither the rebate nor product fulfillment process for ***. Please provide consumer James B with the customer support information directly to *** listed below:
Customer support self-service:
Try ***'s self-service options on tivo.com, or visit tivo.com and select my account to update your credit card information. Chat with an agent
Customer support: hours of operation and toll free number:
Monday - Friday, 7am-6pm PT
Saturday & Sunday, 8am-5pm PT
***
Sales support: hours of operation and toll free number:
877-289-8486 or 877-BUY-TIVO
Monday - Friday, 7am-6pm PT
Saturday - Sunday, 8am-5pm PT
Corporate headquarters
***
Should you have any further questions, please let me know.
Kent Patterson
Senior Operations Account Analysis
On 12/24/15 I submitted and online matching rebat from Menareds. The rebate tracking # is XXXXXXXXX. To Date I have never received the rebate or l
Rebate # XXXXXXXXXX submitted online as a match to *** 11% off has never been received. If you dont ask for the rebatre, the stores dodges and weaves and you have to ask for the forms and they make it difficult to retrieve the 11% match they promise when *** is offering the rebate. I have called and emailed and never get a response. I am sure I have wasted more of time than the stupid rebate is for!
Be provided for the rebate that has never been provided and an apology or adittional credit for my wasted time for them lacking to reposnd or honor their adverstised guarantee of a rebate match!
October 06, 2017
***
RE: Ron Van B Revdex.com Case#: ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer Ron Van B
Ron Van Bsubmitted to receive an 11% Match-Valid Only on Purchase Dates 08-06-17 through 09-23-17,
from *** on 11-09-15. The postmark was 11-30-15 and the submission was DE as invalid on
12-09-15. There was an invalid postcard sent to Ron Van Bto advise the consumer of the status of
the rebate submission.
After speaking with Ron Van B regarding the 2015 11% reward from Home Depot. The AM Manager contacted our
client Home Depot regarding this complaint. Our client authorized a one-time concession of $237.72 to be created for processing
under tracking # *** to resolve this complaint. Ron Van Balso mentioned a Behr reward for paint that was purchased in the amount of $100.00. Our client again authorized another concession for $100.00 Behr Prepaid to be created for processing under tracking # *** to resolve this portion of the complaint as well. Please advise Ron van Bto allow the timeframe allotted per the T&C to receive both rewards.
We apologize for the delay and inconvenience experienced with Ron Van Bnot receiving both the $100.00 Behr Prepaid Card and the $237.72 HD Reward in a timely matter.
If you have any further questions, please let me know.
Thank you,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t:
(The consumer indicated he/she DID NOT accept the response from the business.)
While I finallly am being told that I am receiving my long awaitied rebated. The rep that I worked with was rude and uncourteous and at one point sent men an email saying nothing in the store matched the menards 1%. I asked for the name and number of his supervisor whom he failed to provide and it wasnt until I made it clear I would be writing the CEO of home depot that all, all of a sudden the tenor and tone changed from this vendoir. I would Like to receive aq tracking # from this vendor in regards to the rebates to make sure I actually get them and this isnt some talk talk talk, with no action!
REBUTTAL FOR Complaint Case # 91424044-Ron Van B-2015 Home Depot submissions***
October 13, 2017
***RE: Ron Van B Revdex.com Case#: ***
***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer Ron Van B
***REBUTTAL UPDATE TO COMPLAINT Case *** Ron Van B
10/13/17--In response to the feedback provided in the rebuttal received from Ron Van B
I will point out again, the information that was provided in the complaint for submissions from 2015.
1) Q: "I asked for the name and number of his supervisor whom he failed to provide"
I provided the following information via email on 10/09/17 10:00 AM:
(As requested my supervisors name is Bob W at ***)
2) Q: "I would Like to receive aq tracking # from this vendor in regards to the rebates:
THD GC $100.00
***-$0.00--THD Reward Old Submission
***-$100.00--THD Reward New Submission-
(Promo # 17-16842 Behr Customer Prepaid Card App-2017-Primary Owner-***)
Original tracking % for the 11%
708270532-$0.00--11 % 2015 Match for (09/2015) Old Submission
***-$237.73--11 % 2015 Match for (09/2015) New Submission -
(Promo # 17-21587-11% ***)
Below you will find an email received from Ron Van Bon 10/13/17 @ 12:01 PM
________________________________________________________________________
Fri 10/13/2017 12:29 PM
Kent P
RE: Home Depot Receipt for Trk # 747271474-Needed
Ron,
The manner in which you have received previous *** rewards, will be the same manner in which you will receive the rewards below:
***--***-$237.73
***--***-$100.00
Please allow up to 30 days for delivery of your reward.
Thanks,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
***
____________________________________________________________________________
From: Ron VanB***mailto:ron.vanb***gmail.com
Sent: Friday, October 13, 2017 12:01 PM
To: Kent P
So will the gift cards be mailed out or do you use an online service?
Thanks and Best Regards,
Ron
Company continues to delay/refuse payment of my rebate after proper submission over 4 months ago.
05/17/17: Mailed rebate request, in accordance with ALL terms stated on rebate form.
06/04/17: Received email confirming receipt of my "rebate submission for $45 Visa Prepaid Card with Purchase of AVG Ultimate 2 Year at ***
08/03/17: After waiting the requisite 8 weeks, plus mailing time, I researched the rebate status at *** and was advised that I had improperly submitted my rebate request. They said I had omitted the product seller information, even though it was on the rebate card, on the receipt, and was confirmed by their 6/4/17 email. I provided them, again, with the seller information and they changed the status to "valid" and advised me that the rebate would be mailed within 15 days.
08/19/17 - 09/20/17: I checked status at ***, and it continued to show "Your rebate is valid and is scheduled for final processing" but no rebate has ever been sent.
09/21/17: Again, I contacted Customer Service (chat and phone), and this time was advised that "escalation" is now required, and that I would be able to check status again in 7-10 business days.
My only supposition is that it is their intent to make the rebate process so difficult and time consuming that requestors will abandon their rebate requests, leaving the funds on the table for the fulfillment company. I would not be surprised to discover that the customer service agents are incentivized, based on the number of abandoned rebates that can be attributed to them.
Delivery of my $45 rebate card.
September 29, 2017
John F
Revdex.com Serving Dallas and Northeast Texas
***
RE: Karyl W Revdex.com Case#: ***
***6
Dear John F:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer Karyl W.
Karyl W submitted to receive a $45.00 AVG Prepaid Card for the purchase of a AVG Ultimate 2 Years product from
Frys.com on 05-10-17. The postmark date was 05-17-17 and the submission was data entered on 06-04-17 as
valid. On 08-03-17, Karyl W imported file was sent to the fulfillment center for processing of the $45.00
AVG Prepaid Card. On 08-03-17, and 09-21-17, contacted our company in regards to the status of the rebate submission.
The promotion has since closed and the rebate has yet to be received by Karyl W. After reviewing the client specifics
for this promotion a new submission has been created under tracking # ***-$45.00. Advise the consumer to allow 7-10 business days to receive the $45.00 rebate.
We apologize for the delay and inconvenience with Karyl W receiving the $45.00 AVG Prepaid Card within a timely matter.
If you have any further questions, please let me know.
Thank you,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f:
Re: Case 91423934
I was not given enough time to respond to the updated status of this complaint. I was traveling for business and was not able to access email in the 5-day window provided (10/4-10/9). Today is October 10th, and although the 9/29 company response set an expectation of 7-10 days, I see on the company's status page that they "issued" payment on 10/2, but 8 days later, it has not arrived, and they say I should not expect the payment for as long as ANOTHER THIRTY DAYS.
This case is NOT yet resolved.
EMAIL NOTIFICATION TO VERIFY WHETHER OR NOT THE $45.00 AVG REWARD WAS RECEIVED BYT CONSUMER KARYL W: (SEE INFORMATION BELOW)
Andrea,
Good morning,
FYI....Below you will find an email sent to consumer Karyl W in an attempt to verify whether or not the $45.00 AVG
reward has been received. Should I need to make you aware of any actions that need to be taken.
I will keep you all posted.
Thanks,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
7***
Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business
This information is confidential and proprietary to Hawk Incentives. Do not distribute.
(c)2017 Hawk Incentives, Inc. All rights reserved.
From: Kent P
Sent: Wednesday, October 25, 2017 8:02 AM
To: [email protected]
Subject: Rebate Special Services
Karyl W:
Good morning:
Per the in the information listed below provided to the Revdex.com on regarding your $45.00 AVG reward:
Friday, 10-20-17Our records indicate that check # *** for $45.00 was issued on 10-02-17. The rebate was mailed to: ***
Please verify whether or not the mailing address is correct. Also let's go through the weekend to verify whether or not the check for $45.00 is received.
If not, on Monday, 10-23-17, I can place a stop payment on check number *** and reissue a second check. However, with the second check I will have it sent out Certified Mail w/signature required.
As an attempt to make sure the rebate is received. The consumer can email me whether or not the rebate was received from there we will determine what is or isn't needed regarding this matter.
Could you please verify whether or not the $45.00 AVG reward has been received as of yet? If not, I will place a stop payment on check number *** and reissue a second check.
As a final attempt to make sure that your $45.00 AVG reward is received. I will have it sent out Certified Mail w/signature required. Please let me know as soon as possible, so that I will know
address this matter accordingly.
Thanks,
Kent P
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
7
(The consumer indicated he/she ACCEPTED the response from the business.)
10/27/17: My $45 rebate was finally received today. The case can be closed.
For anyone reading this, I recommend complete avoidance of AVG rebate offers, as you will likely spend may dozens of hours, over many months, trying to get your rebate.
THANK YOU Revdex.com for all of your time and assistance in helping resolve issues with this case. I have no doubt, that resolution would not have been possible without Revdex.com support.
Karyl W
Breach of contract. Company failed to honor offerw hen consumer complied with all terms.
I submitted a $50.00 rebate for Biofinity Multifocal contact lenses. I received the following email on 9/3:
We recently received your rebate submission for National Rebate Offer.
Your rebate tracking number is: XXXXXXXXX
Unfortunately we could not honor your request due to the following reason(s):
Missing Eye Exam Date
Eye exam receipt was not received
Purchase date not within the allowed date range after the eye exam
To resubmit for your rebate, please upload the necessary items at www.coopervisionrewards.com or mail all missing material to: PO Box XXXXXX, El Paso TX XXXXX-XXXX. Please be sure to keep a copy of your tracking number for future reference, and allow 5 business days to see an update to your submission status.
We appreciate your business and hope you will participate in future promotions. You will be unable to reply to this email because it has been automatically generated. If there is anything else we can do to assist you, please contact us at ***@bhengagement.com or XXX-XXX-XXXX.
Sincerely
CooperVision Rebate Center
I thought I may have forgotten to scan in a receipt. So I scanned in everything required on the form:
Original dated sales receipt of lens purchase
Original eye exam receipt
2 box tops.
Again I get the same email with different tracking #:
We recently received your rebate submission for National Rebate Offer.
Your rebate tracking number is: XXXXXXXXX
Unfortunately we could not honor your request due to the following reason(s):
Missing Eye Exam Date
Eye exam receipt was not received
Purchase date not within the allowed date range after the eye exam
To resubmit for your rebate, please upload the necessary items at *** or mail all missing material to: PO Box XXXXXX, El Paso TX XXXXX-XXXX. Please be sure to keep a copy of your tracking number for future reference, and allow 5 business days to see an update to your submission status.
We appreciate your business and hope you will participate in future promotions. You will be unable to reply to this email because it has been automatically generated. If there is anything else we can do to assist you, please contact us at ***@bhengagement.com or XXX-XXX-XXXX.
Sincerely
CooperVision Rebate Center
I followed instructions and submitted everything. The date of my exam was 7/28/17. Date of contact purchase was 8/22/17.
Their requirement state contact lenses must be purchased within 90 days of exam. It was! Quit trying to get out of fulfilling a legitimate rebate claim.
$50.00 rebate as advertised.
September 13, 2017
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
*** Drive (Tracking # XXXXXXXXX)
Arlington, TX XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $50.00 CooperVision Prepaid Card for the purchase of Biofinity multifocal contact lenses from CONTACTLENSKING.COM on 08-29-17. The postmark date was on XX-XX-XX and the submission was data entered on XX-XX-XX as valid. On 09-02-17,
***'s imported file was sent to the fulfillment center for processing of the $50.00 CooperVision Prepaid Card. Our records indicate that on 09-11-17, the $50.00 CooperVisoin Prepaid Card was pending fulfillment for processing. Please advise the consumer to allow the allotted timeframe per the T&C to receive the $50.00 CooperVisoin Prepaid Card.
We do apologize to *** for the delay and inconvenience with not receiving the $50.00 CooperVision Prepaid Card in a timely manner.
If you have any further questions, please let me know.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Resolved
We purchased Trifexis from PetMeds for our two dogs. The product is manufactured by Elanco and is sold as a Flea, Tick and Heart worm preventive medicine. Within 20 minutes both of our dogs vomited and later experienced diarrhea. We contacted Elanco via the number on the package XXX-XXX-XXXX and opened complaint files with Cathy. US2017_XXXXXX and US2017_XXXXXXWe requested a refund from Elanco for the medicine that made our two dogs sick. After several weeks, we called back and were informed by supervisor Amy that a full refund would not be provided due to our using two of the pills in the six package. We objected and complained that our pets were sickened by their product and we could not have determined this without giving them the pills. Eland still refused to stand behind their product. We are fortunate that our dogs did not require vetenary care as a result of this product.Click here to Get the File - use the Password: EE09CD3Dhttps://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX
Product_Or_Service: Trifexis
Other (requires explanation) We desire a full refund of the purchase price of the medication.Order # O47201839Order Date6/06/17Total$180.02Ship ToLinda MarcinkoReorder Entire OrderCloseTrack My Order: 735033869022 Printable ReceiptTrifexis6pk Dog 60.1-120 lbs$132.89Qty: 1Pet: Obiwan- Vet: SUNNYSIDE VETERINARY HOSPITAL
September 14, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
XXXXX SE Flavel Drive (Tracking # XXXXXXXXX)
Portland, OR XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** Maricinko submitted to receive a $88.00 rebate for the purchase of a Elanco Trifexis product from her veterinary for the care of her two animals Obi Won and Neskia. *** Maricinko 's imported file was sent to the fulfillment center for the processing of the $88.00 rebate check. Our records indicate that check number XXXXXXXX for $88.00 was issued on XX-XX-XX and cleared our bank on
09-12-17.
We do apologize to *** Maricinko for the delay and inconvenience with not receiving the $88.00
Elanco rebate in a timely manner.
If you have any further questions, please let me know.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
The company carelessly (purposely?) made my rebate request invalid and failed to process it two month after escalation and six month after submission.
This complaint involves for a rebate promotion for $55 Visa Prepaid Card with Purchase of McAfee 2017 Total Protection 5 Devices at Newegg.com (XX-XXXXX). The rebate request was submitted on January 23, 2017 and was received and acknowledged by the rebate processing company on February 1, 2017. The tracking number is XXXXXXXXX.
After 8 weeks passed, which was the waiting period indicated by the company, I started to track the status of the rebate. But to my surprise, I found its status was invalid, with reason being "Missing Purchase Location".
This rebate is for one seller only, and the seller's name "Newegg" was printed on the provided invoice in BOLD font. There was no room to make mistake. So I began chatting and calling customer service since early June. They said it had been too long. But the truth is that they didn't even communicate with me before or after stamping the rebate with "invalid". They just quietly concealed the cases and waited the customers to forget them.
After my repeated request, one customer service representative pulled out my case, verified that the purchase location was clearly indicated, and sent the case to the company's escalation team to resolve.
That's when and where the nightmare began. The company's so called escalation team is like a dark hole. There is no website, no email and no phone number to communicate with them. And after two months, there is no status update to this case. And every time when I contacted the front end customer service, I got the same answer: wait. m
To help myself and to help other customers who fell into this type of fraud, I am filing the complaint against Hawk Incentives.
Process the rebate in a timely and professional way, and issue the advertised amount. Please keep customers posted on the status.
September 13, 2017
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
*** E *** Rd (Tracking # XXXXXXXXX/XXXXXXXXX)
Phoenix, AZ XXXXX
Dear ***
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
*** submitted to receive a $55.00 McAfee Prepaid Card for the purchase of McAfee 2017 Total Protection 5 Devices user software from new egg on 01-12-17. The postmark date was on
XX-XX-XX and the submission was data entered on XX-XX-XX as invalid for Missing Purchase Location.
On 06-26-17, XX-XX-XX and XX-XX-XX via web chat and phone in regards to the status of the
rebate submission. The promotion has since closed and the $55.00 McAfee Prepaid Card has
yet to be received. As a one-time concession, tracking # XXXXXXXXX-$55.00 issued check # XXXXXXXX
for $55.00 was issued on 08-29-17. *** will receive the $55.00 rebate within 7-10 business days of the issue date.
We do apologize to *** for the delay and inconvenience with not receiving the $55.00
McAfee Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for solving the issue in such a timely manner. But I do hope your business protocol can be refined to reduce these malpractices.
I have been trying for three months to get this company to fulfill a rebate for 20.00 for a Norton (symantec) software product. Tracking # XXXXXXXXX
This company has a poor track record of fulfilling rebates. The Internet is full of complaints, and your own Revdex.com site indicates they are dishonest. This is the second time over the past couple of years I have had to file a complaint. The rebate was approved three months ago on 5-21-17. Tracking # is XXXXXXXXX. I have had online chats three times and each time they tell me to wait another week. They need to be fined or put out of business. They are dishonest
I would like the 20.00 gift card i was promised
September 11, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
987 Melrose Blvd (Tracking # XXXXXXXXX/XXXXXXXXX)
Pickerington, OH XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer ***.
*** submitted to receive a $20.00 Symantec Prepaid Card for the purchase of
Norton Antivirus Basic for 1 Device user software from Staples on 05-21-17. The postmark date
was on X-XX-XX and the submission was data entered on XX-XX-XX as valid. On 06-05-17, ***
submission was sent to the fulfillment center for processing of the $20.00 Symantec Prepaid Card.
On 07-19-17, 07-20-17, 08-01-17, 08-16-17, XX-XX-XX and 09-02-17, *** contacted our company regarding the status of the rebate submission. The $20.00 Symantec Prepaid Card submission is currently valid for processing and will be received within the allotted timeframe. Please be advised of tracking # XXXXXXXXX-$20.00 has been created for processing and overnighted to the consumer via
Fed Ex. The $20.00 rebate will come in the form of a rebate check, check # 8303 should be received by Tuesday, 08-12-17.
We do apologize to *** for the delay and inconvenience with nor receiving the $20.00 Symantec
Prepaid Card in a timely manner.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
Failed to deliver my rebate. Refuses to rectify in a timely manner.
I purchased 5 buckets, 5 gal each, on 2 seperate transactions, of qualifying paint during their memorial day paint sale. Each one should have gotten me a $40 visa card in rebate.
I filed my rebate immediately, confirmed it online and waited. "4-8 weeks" went by and I received 1 card with $40 on it and absolutely nothing else.
I immediately went online and chatted with a person on their rebate site who told me there was an error, with no offered explination, and told me they'd issue the 4 remaining cards and I'd get them in "4-8 weeks." He also told me he'd escalate my case to make sure its taken care of. That goes by and I get 1 more card with $40 on it.
I go back on and talk to the same guy who I talked to the time before. Again, with no explanation, he told me it'd be another 6-8 weeks to get the remaining $120. I told him that was completely unacceptable as it'd already been twice as long as the rebate specified. He told me he escalated the case and I'd have my cards in 7-10 days. That goes by and I get nothing.
I go back on and talk to them and they tell me that the 7-10 days was a lie and it'd be another 6-8 weeks.
I told them that was unacceptable and theye dI'd not care or do anything. I called and got the same response of 6-8 more weeks.
They have grossly violated the rebate termd, have lied to me numerous times and refuse to help address this in a timely manner.
Immediate (overnight mail) my remaining 4 cards worth $120 and compensate me $200 for the 8 hours I've wasted tracking this down and arguing with home depot about this issue directly.
September 13, 2017
John F
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
*** (Trk # XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX)
Tucson, AZ XXXXX
Dear John F:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
Tracking # 785223028- *** submitted to receive a $40.00 Home Depot Prepaid Card for the purchase of 4.8 GAL GLIDDEN PREM EXT SATIN BASE paint on XX-XX-XX from Home Depot.
The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid.
On 07-11-17, 11-17-17, 08-17-17, 08-22-17, XX-XX-XX and 09-05-17, *** contacted our
company via web chat and email regarding his rebate submission. To date the $40.00 Home Depot Prepaid Card has yet to be received.
Tracking # 785223299- *** submitted to receive a $40.00 Home Depot Prepaid Card for the purchase of 5 GAL BEHR PREM 9340 SATIN paint on XX-XX-XX from Home Depot.
The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid.
On 07-11-17, *** contacted our company via web chat regarding his rebate submission. To date the $40.00 Home Depot Prepaid Card has yet to be received.
Tracking # 788873959- *** submitted to receive a $40.00 Home Depot Prepaid Card for the purchase of 5 GAL BEHR PREM 9340 SATIN paint on XX-XX-XX from Home Depot.
The postmark date was XX-XX-XX and the submission was data entered on XX-XX-XX as invalid.
On 07-11-17, *** contacted our company via web chat regarding his rebate submission. To date the $40.00 Home Depot Prepaid Card has yet to be received.
Tracking # 793888433- *** submitted to receive a $40.00 Home Depot Prepaid Card for the purchase of 5 GAL BEHR/GLIDDEN PREM 9340 SATIN paint on XX-XX-XX from Home Depot. On 07-28-17, 08-17-17, XX-XX-XX and 08-26-17, *** contacted our company via web chat and email regarding his rebate submission. To date the $40.00 Home Depot Prepaid Card has yet to be received. As a one-time concession to *** a submission for $120.00 was created for processing. Our records indicate on XX-XX-XX a $120.00 Ako Nobel Prepaid Card went to the printer for processing. Then on 09-03-17, the $120.00 Ako Nobel Prepaid Card in our system shows that the reward was shipped to the consumer. The reward should be received within 15 business days of the ship date.
We do apologize for the delay experienced with *** receiving the $120.00
Ako Nobel Prepaid Card in a timely manner.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
How dare you suggest that you are sending me the $120 as a courtesy/one time concession! You LEGALLY OWED ME that money. None of my rebates were INVALID, you guys messed up on your end! I bought 5 qualifying buckets of paint and submitted them properly and on time. YOU DIDN'T SEND ME THE REBATES YOU LEGALLY OWED ME. GET YOUR FACTS STRAIGHT.
I submitted proper receipts and made proper claims in the advertised time frame for my 5 buckets of paint. I bought 5 buckets of paint, EACH bucket came with a promised $40 rebate. 5 buckets X $40 per bucket = $200. To date I have only received 2 cards, totaling $80. $200 - $80 = $120 STILL legally owed to me.
You have already dragged this out beyond your in-store advertised time frame, so now you are guilty of false advertising, misrepresenting a contract and acting in bad faith with my money. My attorney told me I have ground to file a tort claim based on bad faith and false advertising, which would entitle me to legal compensation in addition to the initial amount + damages, time and expenses.
I submitted all rebates properly. After several weeks, I received 1 card for $40. I immediately went online and talk to Karlos and he told me there was a mistake on their end and he would get the remaining 4 cards out immediately.
Several more weeks went by and I received 1 more card for $40, now totaling $80 I have received and $120 you still owe me. To date, I have not received anything more from Home Depot besides a huge headache. When I got the 2nd card, I immediately went back online and talked to Karlos again. He told me there was ANOTHER mistake on their end, but the remaining 3 cards would be out right away. He told me he also would escalate my case to the manager to make sure it goes right.
Several more weeks go by and I get NOTHING. I go BACK online and talk to Karlos, again, for the 3rd time, and he tells me he doesn't know what happened, there was another mistake and he would get them out right away and to expect them in 6-8 more weeks. I told him that was unacceptable as you have already gone past your advertised time frame and I still don't have my cards. He then said he went and spoke to the manager he had previously escalated my case to and he PROMISED me the cards would be IN MY HAND in 7-10 days. I told him if they are IN MY HANDS in 10 days, I will be good and he assured me they would.
3 WEEKS go by and I get NOTHING. I go BACK online and I am told that Karlos lied to me, the 7-10 days was just to "escalate the case" (something he had claimed he already had done) and it would be ANOTHER 6-8 weeks. At this point I told them that it was completely unacceptable and I need to have the cards expedited and I need a confirmed shipping/tracking number. They refused and told me it'd be another 6-8 weeks and I could just deal with it. I submitted MANY emails, chatted with several people, called for at least 6 hours, over and over, talked to everyone I could and NO ONE cared or would help me. I was promised several calls back and NO ONE, not a single time, followed through in their promises. The last being a lady named Liz at customer service. Go back and listen to the recorded call. It was Wednesday and she PROMISED several times to call me by the end of Thursday regardless what the answer was, to let me know what was going on. I specifically asked "Liz, I have played this game too many times, what do I do when you don't call me tomorrow?" And she got very flustered and swore she would call me no matter what, multiple times she promised me a call back. Thursday comes and goes and she doesn't call, just like I had predicted. Just to see what would happen, I wait until noon on Friday to call her back because she never called me. I end up having to call in 3 separate times that day before she finally called me back late Friday. At that point, she didn't remember any of the details, lied to me, didn't listen, didn't apologize, didn't acknowledge the multiple broken promises and just didn't care at all. She just repeated the same "6-8 weeks" as the previous people. I told her multiple times this was unacceptable and I would not stand for it and she hung up on me.
At this point, Home Depot has committed false advertising and is acting in bad faith on a contract they agreed to when they advertised the rebate and I purchased my paint. The ONLY reason I bought it at Home Depot was because of this rebate anyways, which turned out to be a HUGE mistake.
At this point, I have over 12 straight hours invested into this. Chatting online, emails, phone calls, being on hold, being lied to, being hung up on, being lied to again, being transferred to the wrong places, getting yelled at, and being forced to waste a HUGE amount of my time just to get what I was legally owed.
I was forced to close my Home Depot card as I refuse to do business with a company that acts like this (which negatively effected my credit). It is despicable that such a large company would treat its customers like they treated me. It is UNACCEPTABLE to treat people like this and it will someday really come back and cost Home Depot. People will only tolerate blatant abuse for so long before they have had enough. I will be sure to share my experience as far and wide (with facebook, instagram, twitter, and any other social media spot I can find) as I can and I promise you, I will never spend another cent in Home Depot for as long as I live. I will also encourage everyone I can to do the same and share with them the nightmare I have experienced when dealing with Home Depot. You guys do NOT care about the customer and you made that VERY clear to me in the handling of this case.
I will also be filing a FTC complaint over this and their handling of it specifically mentioning Breach of Contract, False Advertising and Acting in bad faith. You violated several laws here when you acted in the way you did and I will not stand for it.
When I closed my account with Home Depot, I made a formal, recorded request for a proper itemized summery of debt from them (as REQUIRED by the fair credit reporting act when formally requested) and they have refused. The lady directly told me she would NOT send it to me. I have also sent a certified letter to Home Depot requesting the same thing and they have completely refused and ignored me. This is ALSO illegal and a blatant violation of the federal Fair Credit Reporting Act and it also makes any and all debts INVALID as you failed to follow federal law.
I tried in honest, good faith to resolve this in a calm and timely manner and Home Depot has completely refused to work with me or help in any way. I offered to pay for the expedited shipping and they refused. I waiting calmly until several weeks AFTER the advertised time frame they agreed to when I purchased the paint from them, which is illegal. That is blatant false advertising and my attorney agree's.
The $120 you legally owe me, which I still have yet to receive, is just the start of this, I have a lowered credit score, stress, anxiety, huge amounts of wasted time and attorney fee's now because of their illegal handling of this. The $120 you legally owe me does nothing to address all that, which a tort claim will.
Home Depot is a scummy corporation that just wants to take as much money from their customers as they can without giving them any support or following any laws they don't want to follow. They abuse individuals because they are corporate bullies who feel they can do what they want and act above the law. It is time for a wake up call and my money is what I have that speaks the loudest. I just bought my first home, so I have about $20,000 to spend on home improvement which will now go to Home Depots biggest competitor. I am also going to plan demonstrations in front of Home Depot stores to make people aware of the abuse they are unknowingly subjecting themselves to.
September 27, 2017
John F
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
*** (Trk # XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX)
Tucson, AZ XXXXX
Dear John F:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer ***.
***REBUTTAL RESPONSE FOR ***-Tracking XXXXXXXXX-$120.00***
Our records indicate the following:
On XX-XX-XX-$120.00 WAS DOWNLOADED TO PPC. THEN ON 09-25-17, $65.00 WAS CHARGED AT CARUSO'S IN TUCSON AND 09-26-17, $7.28 CHARGED AT SAFEWAY STR #XXXXX LEAVING AN AVAILABLE BALANCE OF $47.72 TOTALING $120.00 in the amount in which the complaint was filed.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
On June 1, 2017 I submitted a rebate request for $7.00 for the purchase of an 18-pack of Coors Light Beers. I filed on line and was assigned Tracking #X X X X X X X X X. I was advised that I would be able to check the status of the rebate by visiting www. coorslightrebates.com. When I did not get a confirmation regarding the submission, I attempted to visit the site but continually received error messages regarding access to the site. Finally Ion July 11, 2017 I was able to check the status and it was marked INVALID. I immediately called the Center (XXX)XXX-XXXX and spoke to John, who after reviewing my submission advised me that there was an error made on their end and that he would forward my submission to their escalation center and that I would be contacted in 7-10 days with a solution. I contacted them again via telephone on July 25, 2017 but was told it was only 9 business days and would need to wait an additional day. I again contacted them on July 27, 2017. The operate reviewed my submission and again assured me that I had filled all requirements. The operator then stated that he would forward this to their highest escalation team and I would hear from them in 24-48 hours. I waited and contacted them via on line chat (operator Roberto B Chat # XXXXXXX)on August 2, 2017. After reviewing my submission, I was told that the error was made by them and that this request should be approved. He requested that I wait another 7 days and I would be receiving notification that my check was being processed. (I have a copy of this transcript) I have not heard from them or been contacted by them with the status of this rebate submission. It appears that the Center had a problem processing this rebate and now is passing *** on to the consumer.
Product_Or_Service: coors Light Beer
Other (requires explanation) I would like to receive my rebate check. I followed all rules, submitted all required documentation and waited there recommended processing time.
September 14, 2017
***
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** J *** Revdex.com Case # XXXXXXXX
*** N *** Street (Tracking # XXXXXXXXX/XXXXXXXXX)
Bethpage, NY XXXXX
Dear *** Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by consumer *** J ***.
*** J *** submitted to receive a $7.00 for the purchase of a 18 pack Coors Light from
King Kullen on 05-26-17. The postmark date was on XX-XX-XX and the submission was data entered on XX-XX-XX as valid. On 06-01-17. *** J ***'s imported file was sent to processing center for
processing of the $7.00 rebate. On 07-11-17, XX-XX-XX and 08-02-17, regarding the status of his rebate. Our records indicate that check # XXXXXXXX for $7.00 was issued on XX-XX-XX and will be received within 7-10 business days of the issue date.
We do apologize to *** J *** for the delay and inconvenience with not receiving the $7.00
rebate in a timely manner.
If you have any further questions, please let me know.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she ACCEPTED the response from the business.)
THANK YOU
HomeDepot promotes $10 refund for paint, I fill out the form to get the refund only to be baited and switched.
HomeDepot paint rebate$10 I was told to go online and fill out the homedepot proof of purchase. I did. Then a month later I get a prepaid mastercard from MetaBank, which has $10 prepaid on it. However if you use it you are locked into a lifetime annual fee. It was processed through a company I never heard of : Blackhawk Engagement Solutions, Inc who's email does not exist. Summary? This is FRAUD! Starting with HomeDepot Corporate!
I expect to get what I was told I would receive. $10 in the form of a check that was to be mailed to me by HOMEDEPOT. I expect that the fraudulent practices of bait and switch SToP. Collecting my information by pretending to be someone else not just once but twice!
September 05, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
1348 Lyle Avenue (Tracking # XXXXXXXXX)
Bremerton, WA XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer Toscya ***.
Toscya *** submitted to receive a $10.00 Home Depot rebate for the purchase of a BEHR product from Home Depot on
06-29-17. The postmark date was XX-XX-XX and the submission was data entered as valid on 08-23-17. Our records indicate that check number XXXXXXXX for $10.00 was issued on 08-23-17. Toscya *** will receive the $10.00 rebate within 7-10 business days of the issue date.
We do apologize to the delay and inconvenience experience with Toscya *** receiving the $10.00 rebate within a timely manner.
If you have any further questions, please notify me immediately.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
Submitted a complete rebate request only to get an email saying all materials were not included.
I submitted a rebate request with all the proper required documentation only to receive a response saying that I did not include all materials. I replied to the automated email response only to get an email back saying that the address was not valid.
I'd like to get the promised rebate.
August 31, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
RE: *** Good Revdex.com Case # XXXXXXXX
4810 ***
*** MI 48103
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer *** Good.
*** Good submitted to receive a $20.00 Phillips Sonicare Prepaid Card for the purchase of a Sonicare
Flexcare Platinum product from AMAZON.COM on 07-15-17. The postmark date was 07-18-17 and the submission
was data entered on 07-31-17 as invalid for Missing UPC barcode. I viewed the scanned images of the product in which the provided for qualification of the $20.00 Phillips Sonicare Prepaid Card. I was not able to locate a
UPC barcode for the Sonicare Flexcare Platinum product. I along contacted the consumer on 08-28-17, via
Email inquiring about a copy of the UPC barcode and have yet to hear anything back from the consumer.
Until the UPC barcode is provided the $20.00 Sonicare Flexcare Platinum Prepaid Card promotion will remain invalid. If the consumer obtained a copy of the UPC barcode, please send via email, fax or regular mail to:
Hawk Incentives
700 State Highway 121 Bypass Ste 121
Lewisville, TX 75067
Attn: Kent P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
Kent Patterson
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
[email protected]
HawkIncentives.com
Rebate card not here when said
My tracking number for them is XXXXXXXXX. I activated a Verizon phone in return for a $100 gift card. Details said I would get it by July 23. When I talk to them I get different answers. One a migrate issue delaying shipment, allow us more time etc. It's been over time initially stated.
I want card ASAP and double value.
August 03, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
407 Case
California, MO XXXXX
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer ***.
*** submitted to receive a $100.00 VzW Prepaid Card for the purchase of a 4G Smartphone
from VzW on 06-03-17. The postmark date was XX-XX-XX and the submission was DE on 06-07-17
as valid. On 06-07-17, *** imported file was sent to the fulfillment center for processing of the $100.00 VzW Prepaid Card. On 06-10-17, 07-26-17, XX-XX-XX and 08-02-17, ***, contacted our company regarding the status of his rebate submission. It was at that time that the $100.00 VzW Prepaid Card was sent to the printer, where the $100.00 VzW Prepaid Card was overrode and shipped to the consumer on 08-04-17. On 08-04-17, XX-XXXX and 08-09-17, *** contacted out company again in regards to not receiving the $100.00 Vzw Prepaid Card. At that time a second $100.00 VzW Prepaid Card was sent out to consumer which has yet to be received. Please be advised that our records indicate that the $100.00 VzW Prepaid Card was shipped out to the consumer 08-07-17. Please allow up to 15 business for the issue date for the consumer for the consumer to receive the $100.00 VzW Prepaid Card by 08-28-17.
If you have any further questions, please notify me immediately.
Thank you,
`
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I was suppose to get it in 3-6 weeks. It took 2 months. Everytime I inquired about it I got a different excuse and a different time table.
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys need to honor business deals. I have yet to receive my rebate. A rebate I processed in June and took you guys 12 weeks for you all to process after being told of 3-6 weeks. Tho will be my last respond if not completely satisfied with your response which will only be a gift card 2x the value, then I. Will report to state attorneys office and follow suit.
09-22-17Rebuttal Respond for ***-$100.00 VzW Prepaid Card ***
September 22, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
407 Case (Tracking # XXXXXXXXX/XXXXXXXXX)
California, MO XXXXX Response Letter #4
Dear John Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer ***.
*** submitted to receive a $100.00 VzW Prepaid Card for the purchase of a 4G Smartphone
from VzW on 06-03-17. The postmark date was XX-XX-XX and the submission was DE on 06-07-17
as valid. On 06-07-17, *** imported file was sent to the fulfillment center for processing of the $100.00 VzW Prepaid Card. On 06-10-17, 07-26-17, XX-XX-XX and 08-02-17, ***, contacted our company regarding the status of his rebate submission. It was at that time that the $100.00 VzW Prepaid Card was sent to the printer, where the $100.00 VzW Prepaid Card was overrode and shipped to the consumer on 08-04-17. On 08-04-17, XX-XXXX and 08-09-17, *** contacted out company again in regards to not receiving the $100.00 Vzw Prepaid Card. At that time a second $100.00 VzW Prepaid Card was sent out to consumer which has yet to be received. Please be advised that our records indicate that the $100.00 VzW Prepaid Card was shipped out to the consumer 08-07-17. Please allow up to 15 business for the issue date for the consumer for the consumer to receive the $100.00 VzW Prepaid Card by 08-28-17.
***09-22-17Rebuttal Update for ***-Symantec $100.00 VzW***
This will be response #4 regarding the $100.00 VZW Prepaid Card for ***. Please be advised of the following. Due to the numerous rebuttals regarding this reward not being received. I reached out to the AM for asssistance, and they in return contacted the client and the following was done. Tracking # XXXXXXXXX has been deactivated and replaced with tracking # XXXXXXXX. Per the client, the reward will be received wihin 14 business days of the issue date.
We do apologize to *** for the delay and inconvenience with not receiving the $100.00
VzW Prepaid Card in a timely manner.
If you have any further questions, please let me know.
Thanks ,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: 972.538.7277
f: 866.964.0552
***@bhnetwork.com
HawkIncentives.com
We are a film printer and operate some machinery that uses Siemens PLC controls. Our JHS film slitting machine started running backwards and we were unable to troubleshoot so we contacted Siemens for field service. They would not come out without a $3000 credit card pre-authorization. When the field engineer arrived he requested a project file we never had and were not advised in advance that it was needed. He stated without it he couldn't do much, but he tried for 3 hours before leaving with no results. We objected by e-mail and heard nothing more for months when a charge appeared from a different name for $2803. At first I thought it was a fraudulent charge before Chase Bank investigated and indicated it was Siemens. We still objected to this large a charge for no results, but now Chase indicates the fine print of the authorization states we owe whether successful or not including travel time. I feel this is an unwarranted full price service call which should not have been accepted without the missing file being requested at the time the service was booked.
Product_Or_Service: PLC troubleshooting
Order_Number: quote #RME-XXXX-XX
Billing Adjustment Some adjustment should have been reasonable considering the required document was never requested and the technician should not have been scheduled to visit without it.
August 03, 2017
John Fife
Revdex.com Serving Dallas and Northeast Texas
*** Street, Suite ***
Dallas, TX XXXXX
RE: *** Revdex.com Case # XXXXXXXX
*** East Drive
Melbourne, FL XXXXX
Dear *** Fife:
Hawk Incentives is responding to a notice of an unanswered complaint concerning our company filed by
consumer ***.
We show no record of receiving a submission at this time from *** in the amount of $2803.00 nor $3000.00 Please forward any information such as a rebate form, store receipt, consumer's rebate tracking number pertaining to this consumer's complaint directly to me. If the following complaint has been closed, and it is still possible for our company to send a reply for your records, please include the consumer's information. Once received, I will send a reply to you immediately. If this information has been obtained, it can be faxed: XXX-XXX-XXXX, mailed or emailed for my review using the information below:
Hawk Incentives
*** SH *** Bypass ***
Lewisville, TX XXXXX
Attn: *** P.
If you have any further questions, please notify me immediately. I will be glad to offer further assistance.
Thank you,
***
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
t: ***
f: ***
***@bhnetwork.com
HawkIncentives.com