Black Optix Tint and Audio

Review: I made an appointment to the windows on my [redacted] tinted at Black Optix in late November, and was given an estimated time of 2 hours to complete the job. On 12/21/2015, I took my car in for window tinting at 9AM, and was told by an associate it would take 2 hours to 2 1/2 hours to complete. I did not leave the shop until 3PM when I had to leave to get to another scheduled appointment. All windows were tinted that day, however, the job was done very poorly. The manager agreed, and asked that I bring my car in again so that the flaws and problems could be worked out. I returned on 12/29/2015 at 9AM. This time I dropped my car off. After almost 12 hours, my car WAS NOT finished, and the manager asked if I could leave my car over night. The side windows are complete and appear to be well (I couldn't really see how good the work was considering that was almost 9PM when the manager brought my car around). The back windshield is not done. The manager acknowledged that the tinter had a lot of difficulty with the back windshield, and had done many attempts to get it right. She offered that I could bring my car in on Sunday (their off day) and the owner from South Carolina might be able to tint the back windshield. If he could not, I guess someone else would be complete the job. Honestly, after 6 hours on the first attempt and 12 hours on the second attempt, I am not interested in having my car held hostage for many hour or being inconvenienced while they try to figure out how to tint the back windshield. Also, I was not informed of the refund policy at any time until I requested a partial refund. When asked for the refund policy in writing, the manager walked away from my mom and I. My receipt doesn't state their refund policy. The policy is written on the cash register, but it isn't at eye level and is not noticeable. I do not want store credit as I will not return to this business for anything else in the future.Desired Settlement: Partial refund

Business

Response:

To whom it may concern,We have made several attempts to get Ms [redacted] back over to our shop so we can finish the tint on her VW. We need her to schedule an appointment so we can finish. Due to the abnormal curvature of the window it takes longer. Unfortunately we do not offer refunds which is posted in our location.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I scheduled the appointment, I was told the job would take 2 hour to 2 1/2 hours to complete due to the curve of my back windshield by the manager. When I arrived on December 21, 2015 for my appointment, another associate quoted me the same time frame. It actually took them 6 hours to hint all of the windows (the 2 side windows on each side and the back windshield). I was not satisfied with the work, and neither was the manager. I rescheduled the following Tuesday, December 29, 2015, to correct the tint. I dropped my car off instead of waiting this time, and it was a good thing that I did. After having my car for 12 hours, on the rear windows on each side tinted. Not the driver side window or the passenger side window or the back windshield. Just the 2 smaller rear windows on each side. I have given Mr. [redacted] and his associates plenty of opportunities to correct their errors (2 appointments and 18 hours of my Winter Break that I will never get back), and I feel that his employees are skilled enough to tint my car. I DO NOT have any more time for Mr. [redacted] and Black Optix Tint to waste. Because I feel that I have given these "professional" enough opportunities and time to do the job many time over and they were unable to, I would like a refund. I would be a fool to take my car back there, and to allow more of my time to be wasted. Also, having lodged a complaint against the this company, I do not trust them to not harm my car. The only satisfactory action that Mr. [redacted] can do is to issue a full refund.

Regards,

I had my windows tinted by Black Optix Tinting, they were very professional, shop was remarkably clean and well organized. Most importantly the work was flawless. I have never seen a tint company so well organized, It was very impressive.