Black Mesa Casino

July 8, Revdex.com Jefferson StNE Ste A Albuquerque, NM 87109Phone (505) 346-Fax (506) 346-Dear Revdex.com: San Felipe Casino Hollywood is responding to a complaint ID: [redacted] we received 7/6/for not addressing the check cashing issue for a customerWe want to let Ms [redacted] know the check she had been charged for has been addressed and taken care ofWe got in touch with [redacted] the check processing company as well as the collection agency and the check has been removed from collection as of 7/1/San Felipe Casino Hollywood is very sorry for causing any grieve or worry to our customer; we have every intention in correcting any mistakes made on our partAt this time we would like to apologize to Ms [redacted] for not resolving this matter sooner before it went to collectionSan Felipe Casino Hollywood always practices and gives good customer service and will continue doing soSincerely, Mary G [redacted] Interim Finance Director San Felipe Casino Hollywood Hagen Road San Felipe Pueblo, NM Phone [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, contingent upon the Casino's cooperation with law enforcement.  The person or persons responsible for this activity have a connection to my home burglary (5/5/15).  Simply removing the charges/collections attempt only satisfy the debt.  It is my desire to see the person or persons involved with this unlawful behavior are appropriately identified, charged and penalized to the full extent of the law.   
Regards,
Maria [redacted]

July 8, 2015 Revdex.com 7007 Jefferson St. NE Ste A Albuquerque, NM 87109Phone (505) 346-0110 Fax (506) 346-0696 Dear Revdex.com: San Felipe Casino Hollywood is responding to a complaint ID: [redacted] we received 7/6/15 for not addressing the check cashing issue for a...

customer. We want to let Ms. [redacted] know the check she had been charged for has been addressed and taken care of. We got in touch with [redacted] the check processing company as well as the collection agency and the check has been removed from collection as of 7/1/15. San Felipe Casino Hollywood is very sorry for causing any grieve or worry to our customer; we have every intention in correcting any mistakes made on our part. At this time we would like to apologize to Ms. [redacted] for not resolving this matter sooner before it went to collection. San Felipe Casino Hollywood always practices and gives good customer service and will continue doing so. Sincerely, Mary G[redacted] Interim Finance Director San Felipe Casino Hollywood 25 Hagen Road San Felipe Pueblo, NM 67001 Phone [redacted]