Black Car Orlando Services

We booked a 10 person van with 10 + luggage but ended up getting a SUV that would not hold all of us. We ended up having to get an uber for 2 additional people (at a cheaper cost I might add) as a result. I told the person in a text we had 4 adults and one baby and did not need their car seat because we had our own. I ended up paying a ridiculous amount of money 265 dollar. When trying to work it out with the person who did show up with the SUV we were not allowed to speak to the manager as it was there so called 'policy' for them to call us... guess what? No one called us. So we were left to have three people take the SUV and two people having to take an uber at an added expense. They even continue to charge us for the luxury van rate! What a piss off! I will never use these people again.

After confirming pickup time night before, driver cancels at the time of pickup leaving us stranded and a flight to catch in two hours.
We live in California and took a cruise vacation in Florida. We decided to stay and relax a couple of days after the cruise before flying back home. Traveling with a 2-year old requires planning ahead and securing a service that offers a car seat. So, I did just that and booked Orlando Shuttle Service.
I had to call the company the day before because I hadn't received any communication the day before our first ride. A driver reached out to confirm pickup after making contact. Upon the first pickup, the driver called and said his SUV was not permitted to drive into the port loading/pickup area and he wanted us to walk two blocks to his parked vehicle, with two adults, two kids, and six items of luggage and purses. The port pickup is literally designed to pull up and pick up cruisers. We told him no and that he would come and pick us up at the confirmed pickup area. When he arrived, he was unhappy that he had to come into the loading area, no smiles, no greetings. He shoves a car seat at me and says he doesn't know how to use it. He loads the luggage and we head out. He doesn't speak to us the entire ride. We arrived, I thanked him and told him we will see him in a couple of days and we check into our hotel.
The day before our last ride/trip, from the Grove to MCO (11/18/19), I call the driver back to confirm pickup time. I explained that when I booked from California, I mapped the distance between the Grove and MCO and didn't know if I gave us enough time with a 4:30am pickup time. I asked the driver what time he thought we should leave to catch a 6:30am flight. He said 4am and confirmed the pickup time verbally over the phone. At 4am the next morning, he sends a text saying he just saw this message. However, I talked to the driver the day before and HE suggested we move the pickup time to 4am and confirmed pickup at that time. My husband called and he said he wasn't going to arrive until 4:30am. He verbally says he is going with the pickup time on the reservation instead of arriving 30 minutes sooner. My husband said, "No, you are going to arrive now and pick us up." He said no and cancelled our reservation and then sent me a text confirming our cancellation. I texted him back that we didn't cancel, and he texted that we didn't thank him enough after the first ride.
I want to make it very clear, we DID NOT cancel our trip. The driver cancelled our trip leaving us stranded with a flight to catch in two hours after confirming the night before. This experience was the worst part of our vacation. There were a lot of stressful tears that morning. I have never experienced this ever before. We have called and texted several times for a refund, with no response. I've emailed and called Orlando Shuttle Service with no return call or email. The driver won't answer our texts or calls.

We booked transportation through this company for our upcoming trip to Orlando. The charge was no approved by the bank per fraud because it was in another state. I called the company after the bank and they successfully processed the transaction. After booking the service we noticed that there was another charge on our account for the same amount days after this. We tried reaching the company and they avoided our calls. Once we saw how they ran the business we were afraid to use them for transport. We canceled all services on 8/26 and were told via email that we would receive a full refund of all charges in 10 business days. During this time we took our vacation and were never refunded by this company. Our attempts to call them were not successful. We contacted our banks fraud dept. and are currently in the process of trying to get our back. The company was irate when we finally reached them that we involved our bank & they told us to take it up with the bank at this point. This company not only fraudulently charged our card twice but never returned our money once we canceled the services.
Product_Or_Service: car service

Our driver for our ride to the airport never made and contact with me until after he was already late in which I had to book another company.
On May 31,2019, my family and I were leaving our resort to go back home from Orlando. I booked Black car service a week prior and was contacted by email after booking confirming that my reservation was approved. On the day of pick up, my family (a group of 8 including 2 children and an infant) were packed and waiting in the lobby of the resort for our driver. Time got close for the driver to be arriving and I had not heard from him. I called the number given in the email and on the website. I was immediately placed on a hold service and stayed on hold past the pick up time of 10:30am and never spoke with anyone. I became worried that I was a victim of a scam and due to being on a time limit to get to the airport, I was forced to call a different transport service and pay at the time of booking. After booking the new service, I received a text message from +1 (407)*** 1039 stating that it was my driver and he would be arriving in 5 minutes. (See attached photo) the driver then called in which I told him that I had been on hold and trying to reach the company. He stated that he was only 10 minutes late and that we shouldn't have needed to book another service. He stated that he did not see us at the resort and that he could consider it a cancellation on site and that no refund would be given. I advised him that due to not hearing from him at any point until after he was late, I was forced to make other arrangements and that we did not cancel on site. The driver stated that no refund would be given and that I should have some understanding about being late.

Driver was 45 minutes late picking me up from airport. Return trip to the airport was in a SILVER HYUNDAI not a Lincoln Towncar or Black SUV
April 4, 2018: The driver was 45 minutes late for my airport pickup at Sanford Orlando airport without notification-I had to initiate the call to find out what was going on. According to Paul there was a "horrible accident" but the driver told me that the original driver was diverted and had to drop off someone else. Who to believe?

April 7, 2018: My hotel pick-up returning back to the airport was in a Silver Hyundai-not certain how this type of vehicle fits, as their website as well as their name is "Black Car." When I made the reservation, Paul assured me they only use Lincoln Towncars or Black SUV's. When you peruse their website, their are no Hyundai's, only black limos, stretch limos and black SUV's. If I wanted a *** experience, I would have used my *** app.

There's also a third charge pending on my credit card (should only be two). I've alerted my bank for possible fraudulent charges.

I emailed Paul to tell him about my experience and his initial response was simply "sorry, you're in the 0.05% of unhappy customers..". I found his response to be sarcastic to say the least and my return response was a question about his analysis to derive at 0.05%. I also wanted to know why I was picked up in a Hyundai and not a Back Car?

His return response was aggressive, telling me if I didn't want the service, I should have cancelled. He asked why I was complaing about the color of the car-told me I should be happy and thanking him for his drivers who provided safe and reliable service.
My return response was a detailed explanation of my complaint and experience, to which he replied he'd be sending any further email from me to his trash.

I booked a reservation with Orlando Shuttle Service. I cancelled the reservation 3 days before the date. They charged me anyway and wont answer phone.
I booked a reservation with Orlando shuttle service and they subbed it out to Black Car Orlando. In th confirmation they said If I cancelled 48 hours I would avoid charges. The reservation was made on October 30, 2017 and I later cancelled on November 2. The service was going to be on November 5th. So I cancelled in plenty of time . I canceled by phone message and followed with an email. The company billed my Master Card $72 and I have called to get the charges removed. I spoke to someone who said he saw the email and would forward that to get it resolved. THat has never happened. I called again yesterday and the employee told me his computer was down and I should call another number. ***. He couldn't help. I called the other number and they never pick up . I just get a message that the I'm either calling off hours or they are busy with other customers. I tried that number for hours and never got an answer.

I was charged twice for service that I did not order. they cancelled the trip but did not refund the money.
I order limo service from Disney World to Port Canaveral. I had asked about cost for a rental of a Lincoln town car from Port Canaveral to Orlando Airport. When I finalized the trip in August, I told them I only wanted the one way trip from Disney World. They charged my credit card for $151. then a week later there were two more charges of $151.60. I called and they said they cancelled the trip and would refund. When they picked me up, it was in a mini van, not a Lincoln town car. After my trip, I contacted them as the credit had not been put back on my credit card. Due to fraud charges, the card has been closed. I have asked them to refund me by check. It's been a month and they have still not refunded. I have received no response from them since.