BJ'S Wholesale Club (Headquarters)

I had my wallet stolen and returned coincidentally by the store. It was left at the register with whom the cashier only rung out myself and another person. The other person left but my wallet was not found by the cashier. All of a sudden it appeared an hour later and the money gone out of it. Now the store is refusing to or not telling me what the video shows. So they are covering up the thief by their cashier. Stay away from this store. The managers are unprofessional and apparently don't care about the customers.

I purchased 4 Michelin tires on BJ's.com on Oct 10, 2021. I was given an appointment for installation on Oct. 19, 2021. When I got there I was told that the tires were not there. After much discussion I presented my delivery confirmation from FedEx. The tires were delivered on Oct 13 and sold on Oct 14. I asked for a refund. I was directed to Customer Service and was told that it will be 3 or 4 days for me to get a refund. I paid with a Debit card. Why? Why? Why? I'll never trust BJ's again.

I was not asked if I want to renew it, if a was happy with your club you just go to my bank account and take my money without my permission? Who the hell you think you are? I want my f[censored] money back>>>>>s[censored]

On 3 November 2020 my husband & I want to the BJs located at 1035 Jockey Court, Summerville SC, and purchased the Samsung 65TU700D TV, $529.99 & protection plus $49.99. We tried to purchase the TV in October but the store was out. Today I received an email fro BJs showing the TV on the Black Friday Sale for $479.99. I called the store and they told me that they would not honor the difference between the TVs. My husband and I are in our 70s and live on our retirement. I know that $50 - 100 may not sound like a lot of money to some people, to to us it means a lot and means we could buy other things with the difference. They could have told us as maybe a customer appreciation thought about the TV being on sale on Friday for $479.99 and we would have waited til then to have purchased the TV. We are disappointed in their lack od customer appreciation. Thank you Sandy L.

I recently went to shop at a local BJ's and was not happy to see you promoting garbage products from MyPillow in several locations in the store. I had the misfortune of buying mail order one of their worthless pillows several years ago unfortunately influenced by their endless long info commercials. The pillow was a lumpy piece of crap and I gave it away soon after. To see this as seen on TV trash product taking up floor space in BJ's is bad enough bu nowt I recently heard that the owner of MyPillow is going to have a prominent spot speaking at the republican nominating convention . What's Up BJ's Corporate, you didn't realize this ? So this clown is going to use his TV time to shill for his crap products that BJ's just happens to be recently featuring prominently in its stores ! Also he is a big vocal supporter of this lousy excuse for a President we are suffering with . I am thoroughly disgusted with BJ's support for and complicity in this obvious political s*ow and will not be renewing my BJ's membership in the future. Maybe Costco corporate management has a bit more intelligence, responsibility and decency .

Soon to be remember R. Grimm

I have been trying for over 2 months to have a charge removed from my BJS Perks Mastercard. I received a bill the first week in March 2020 for my card, which I have never even taken out of the envelope and activated. The bill was for an automatic renewal on this credit card. was unaware my membership was on automatic renewal. I asked to have the charge removed. I wanted to downgrade my membership and put the charge on another credit card. I have called BJs everyday for the last 2 weeks. I am usually on hold for a minimum of 1 hour. After finally getting a representative on the phone, they proceed to either put me on hold multiple times while they are working on this or tell me they will have their supervisor contact me, which NEVER happens. My membership has expired but yet I am still being charged the $110.00 membership fee. BJs will not even permit me to renew my membership on another card. No one at BJs seems to know what they are doing or seem to care. They are very rude and never get back to me. I have been a member of BJs for over 27 years. I think this is a horrible way to treat your loyal customers.All I wanted was to have a charge removed from my card that they put on there, that doesn't seem like much to ask. Now I can't even use my BJs card. Be careful when letting a BJs representative tell you how great their BJs Perks Mastercard is. I regret the day I let them talk me into getting it.

We (my husband [redacted] and me [redacted]) bought a watermelon from you a few days before July [redacted] weekend.We ate half of it on July [redacted] toward the late afternoon. We went for a walk. I started complaining about a pain in my left arm and running down into my fingers. I started getting stiff joints not only in my hand and arm, but my foot. I could hardly walk from the pain and swelling in my foot. My husband had the same effects. It continued to become worse and we just needed to get home. Our fingers swelled so bad, we struggled to get our wedding rings off. My left arm spasms have left my arm in pain and can not use my left arm from the spasms and joint pain. It is now July [redacted] Our Wedding Aniversary. We are home instead of celebrating. I have contacted BJS where we bought the watermellon and the manager over there [redacted] couldn't care less about us being poisoned by the watermelon. She just said bring it back and will give you our money back. Give our money back? What about the condition my husband and I am in and the affects and after affects down the line. We are in pain in all our joints and still having problems with swelling, aches and pains and spasms. We can not function to our normal capticity. Refund I said? What about what it has done to our bodys and what about what will happen down the line? She said, there is nothing we can do. Bring it back and we will give you your money back. I told her I was contacting the FDA tomorrow and saved 1/2 the watermelon. If my husband and I both had reactions at the same time and are still having symptoms and reactions as of the next day after eating the watermelon. NO it was no other food. Thats all we ate. It was the watermelon and we are still having the same problem the next day.Abnormal Spasms in our musclesSwelling in the tissues, joints and extremetiesJoint pain and stiffnessGastro painHeadachesMuscle SpasmsFatiqueHeadachesIf BJS wants to dismis this and not have any concern of the food they sell, this is a big problem. My husband and I want to know what was in the melon and why we had such a bad reaction. We want to be taken care of for what has happened and the affect of what has happened and what ever happens in a later reaction to what just happened. Someone has to be responsible and it begins with the one who marketed the product (Food). BJS Watermelon... check out the left over watermelon we saved to see for yourself. Please DO NOT LET ANY ONE ELSE SUFFER FROM THIS. WE HAVE JOBS AND FAMILYS WHO NEED US. THIS IS TO MUCH PAIN TO EXPERIENCE.Please get back to us. Sincerely [redacted] And [redacted]Product_Or_Service: Watermelon[redacted] XXXXXPhone: XXXXXXXXXXDesired SettlementStated Above.Restitution of Mind, Body, Health Care. Need answers to what is in Watermelon and what that hurt us?Have more concern than just giving our money back. Have concern, care for not just us but all those that purchased your item.Business Response Someone from our Risk Department is opening a file based on the information given in the above complaint. They will be attempting to contact the Member today to try and resolve this issue.We apologize for any inconvenience this has caused and hopefully this can be resolved to your satisfaction.If I receive additional information,I will send that over as well.Thank you,Consumer Response The risk management did call, but nothing came of it. They did not follow up or proceed to make good in any manner. The claim still exists for damage to me and my husband. We suffered from your product and it was never made right for the damage we suffered from the product we bought. No we do not have the manufactures number and have not contacted them. We would think you would have taken care of all this, considering you were the provider and seller to us. We got hurt from purchasing your product and you knowing it? It just goes from one letter to another and a game of not addressing the problem or ever finding out why we had a problem with our health and issues to find out why we were effected. It would be best to solve this problem and not delay any further in getting lost in emails and phone calls. My blood test came back and found I was dehydrated from the loss of running to the bathroom from being sick from the watermelon. Changes in my blood with Vit D, Anemia, loss of Vit Bs... exhaustion from being sick from melon. I have had problems ever since I ate your watermelon. Having problems with exhaustion, stomach, intestine and muscle spasms since that day. I am going to seek a consultation from a lawyer. That watermelon caused problems from day one and I have noted and have sought medical attention since. I feel you should have taken the initiative in helping my husband and I to help us with the medical issues we faced since eating that melon and yet we were never offered any help to which we faced and face. This is not right and is sad. All BJ's wanted to do is refund us our money on the melon and have us disappear like it never happened. This can not happen. It did happen and it did affect us. Final Business Response [redacted] the key account manager from [redacted] (The Vendor) was made aware of the complaint. He emailed our Risk Management Department on 8/17/15 and said that [redacted]from their food safety team reached out to the member but had not heard back from her. I do not have a telephone number for him but [redacted] can be reached via email at: [redacted].com. Risk Management suggests that the Member continue to work with the vendor to resolve her issue. BJ's has done all we can and the Vendor is attempting to resolve with the Member but there seems to be phone issues and not being able to contact each other. Maybe by using the email address given for [redacted], the Member will have an easier time reaching them for assistance in resolving this issue.Thank you,

The company is not replacing or refunding me for a defective couch.They haven't returned my phone calls. I purchased a leather sectional couch in June 2014, from BJS.com. It is defective and the wood is dry rot.Within 3 months the spring popped from under the couch on the left front of couch. Then the wood failed on right side pillow cushion. You sink down into couch lower than the other pillows and it makes a cracking sound.I contacted BJS and sent pictures as they required. I have gotten the runaround ever since. The couch is under warranty and I want a replacement. The website of [redacted] says to go thru BJS not directly claim with them .The calls have gone circular too long. July 3 they sent someone to inspect unit He told me he was from a different company who repairs couch; but said there was no guarantee dry rot wouldnt continue to be a problem. The couch wood is defective and a repair isn't reliable.I last spoke with a supervisor [redacted] on July 27 with a promise to followup yet again.Desired SettlementI want a refund or replacement.Business Response I have reviewed all the emails back and forth between Member Care, the manufacturer and the Member. The Manufacturer would not replace the coach and offered to have one of their technicians come out and repair the item. They were trying to set up an appointment when the Member refused this. The Member wants a replacement not a repair. This is not an option.It was left where the Member was told that they would have to pay for new item as well as the additional restocking fee of 35% which would have been $573.30 but [redacted] will change the offer to parts replacement but shipping is not included and that cost would be about $345. Which I believe is the price on top of the purchase price but if the Member would respond to the emails, they could talk this over with the Member.The offer is not going to change and we have been waiting on a reply since 08-03-15. [redacted] is not going to replace with a new product but they are trying to offer compensation for the inconvenience.Have the Member email Member Care back so that this can be closed out and resolved.Thank you, Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I'm not clear on what parts replacement means.Is this for 2new sectionals? I only received a reply on Aug 17th also not Aug 3rd.Final Business Response If the Member has questions regarding the response given, please have them contact [redacted] at X-XXX-XXX-XXXX or email her. She is the one who was working with the manufacturer and can provide answers to your questions.Thank you,Final Consumer Response I simply wanted the warranty honored which wasn't clearly explained. [redacted] states" our warranty permits a full/partial replacement if issue cannot be repaired." At this time I've opted for the repair Thank You [redacted].

BJ's advertised a twinkle toes backpack collection that is supposed to include a lunch kit for $16.99. Once in store the item is not available.Upon visiting our local BJ's store, we came upon an ad in store about back to school backpacks with lunch kits for $16.99. We looked all over the store and could not find the item and asked for assistance. After about an hour the employees found the item or so they thought. The item as advertised shows a backpack and a lunch kit but does not say in words that the lunch kit is included or not, however by looking up the same item on the web, we found in fact that it is a match set and to be sold together. We left the store without purchasing the item in hopes that they would find the rest of the item and contact us as we escalated it to their complaints department online. We then received an email stating that they had verified that the item was finally in store and both backpack and lunch kit were there and ready for purchase. We then made another trip to our local store and found that once again the item was not complete and the email was incorrect. Original visit date was 7/30/2015 as was contact with complaints. Item #XXXXXX in BJ's Back to school Journal. A response was sent 8/8/2015, response was incorrect. Another contact was sent 8/10/2015 but still the issue is not resolved. To advertise a product then not have said product is one thing, but they set the backpack on the sales floor as a stand alone without the advertised lunch kit for the exact same price as in the ad. eve though the item is incomplete. You don't have the item as advertised fine, remove the ad or the item. Or set a sell at a reduced price as incomplete, but to advertise it as they have and then attempt to still sell an incomplete item at a set price is false. This ad was placed in preparations for the upcoming school season and seems to be intentional in order to lure unsuspecting parents into their store for a product they are mis-representing. I want the product that is advertise in it's entirety not a partial version of it. I expect that I will get nothing from this in all honesty but felt betrayed by this store. A member with them since 2009 and never had an issue before this. Thank you for giving this any and all the attention you can in hopes of possibly resolving the matter.Desired SettlementI would like the full product at the advertised price of $16.99 even if they have to find it themselves elsewhere at a higher price. I should not have to pay for their mistake nor should anyone else.The employees at this local store have done nothing wrong nor have those who have responded to my complaint. Seems the fail here is on another level either in shipping/purchasing, or in advertising.Business Response All items are being made available for the Member and we are giving them at no cost. This has all been worked out already and is resolved. Thank you,

Been Shopping at BJ's for years. Never had a problem thus far. They never give me a hard time returning anything. The prices are usually hard to beat anywhere else. Unlike COSTCO they take any form of payment and coupons. They sell more than just their own products.

BJ's advertised a twinkle toes backpack collection that is supposed to include a lunch kit for $16.99. Once in store the item is not available.Upon visiting our local BJ's store, we came upon an ad in store about back to school backpacks with lunch kits for $16.99. We looked all over the store and could not find the item and asked for assistance. After about an hour the employees found the item or so they thought. The item as advertised shows a backpack and a lunch kit but does not say in words that the lunch kit is included or not, however by looking up the same item on the web, we found in fact that it is a match set and to be sold together. We left the store without purchasing the item in hopes that they would find the rest of the item and contact us as we escalated it to their complaints department online. We then received an email stating that they had verified that the item was finally in store and both backpack and lunch kit were there and ready for purchase. We then made another trip to our local store and found that once again the item was not complete and the email was incorrect. Original visit date was 7/30/2015 as was contact with complaints. Item #XXXXXX in BJ's Back to school Journal. A response was sent 8/8/2015, response was incorrect. Another contact was sent 8/10/2015 but still the issue is not resolved. To advertise a product then not have said product is one thing, but they set the backpack on the sales floor as a stand alone without the advertised lunch kit for the exact same price as in the ad. eve though the item is incomplete. You don't have the item as advertised fine, remove the ad or the item. Or set a sell at a reduced price as incomplete, but to advertise it as they have and then attempt to still sell an incomplete item at a set price is false. This ad was placed in preparations for the upcoming school season and seems to be intentional in order to lure unsuspecting parents into their store for a product they are mis-representing. I want the product that is advertise in it's entirety not a partial version of it. I expect that I will get nothing from this in all honesty but felt betrayed by this store. A member with them since 2009 and never had an issue before this. Thank you for giving this any and all the attention you can in hopes of possibly resolving the matter.Desired SettlementI would like the full product at the advertised price of $16.99 even if they have to find it themselves elsewhere at a higher price. I should not have to pay for their mistake nor should anyone else.The employees at this local store have done nothing wrong nor have those who have responded to my complaint. Seems the fail here is on another level either in shipping/purchasing, or in advertising.Business Response All items are being made available for the Member and we are giving them at no cost. This has all been worked out already and is resolved. Thank you,

Been Shopping at BJ's for years. Never had a problem thus far. They never give me a hard time returning anything. The prices are usually hard to beat anywhere else. Unlike COSTCO they take any form of payment and coupons. They sell more than just their own products.

Visited BJ's Optical on 11/12/2014 and ordered two pair of glasses. I was notified my glasses were ready on 12/26/2014 (45days). The
frames were not what I ordered and the prescription was incorrect. I was told to take them home and my eyes would ajust to the glasses. I returned the glasses the next day and the same salesman who told me to take them home, told me I had to take the glasses to my eye Dr for review. I refused and was able to return both pair for a full refund but not without some discussion. The same day I purchased two pair of glasses from Visionworks. The glasses were picked up 5 days later and they were perfect!

Complaint3 year old name brand tires with considerable dry rot with only 25,000 Miles. BJ's doesn't want to honor warranty and will not put it in writing.Dear Revdex.com, I am seeking help on a warranty issue, That consists of 4 tires all with dry rot issues. Tires were purchased on 7-27-12 at Bj's tire center in Auburn Ma. Tires were installed 1 week later. The tires have a 6 year defect and I believe a 60,000 Mile tread wear warranty, None of the tires are worn, cupping, wearing funny or anything to do with the tread. The issue is all 4 have a considerable amount of dry rot in the exact same places on all 4 tires. If looking at the tires sidewall where it meet the tread. MFG issue?? I don't know but when I brought it to Bj's tire center in Auburn's attention I felt I got every line in the book."Oh those aren't that bad I have seen worst" "Looks like you hit something" "We can't help with out the receipt" Here's the receipt..... "were the tires rotated, and inflated" "how many miles on them, they are probably over warranty" They then used a see tho card on 2 of the tires and stated they are a Tier 3 dry rot and I would need a Tier 4 for it to be warranted.After them telling me this I wanted something in writing saying on this date they checked the tires and they are a Tier 3 and would be safe to drive on and pull a camper with as I do and they would not do so.Please understand these are Load E, 10 ply heavy duty truck tires. Name brand B.F.Goodwrench's that I paid $225 each for, that are only 3 years old with only 25,000 Miles on them and the truck sits in a garage 1/2 the time. I bought them to last, not to have to worry about after only 3 years. I do have plenty of pictures, Please help with what ever can be done. Thank youDesired SettlementI am looking for BJ's and or the tire mfg to honor their warranty. As I stated above BJ's will not write anything stating these tires are safe to drive on and or pull a camper with, They are well under their warrantied life span mileage and age. Again all 4 tires have the same dry rot in the same exact location around the sidewall of the tires. This is a safety issue that the warranty must be honored on!! Again I have plenty of pictures!!Business Response Ok so I received a response back from the Auto buyer and Club that they would like our Member Care Department to reach out to the Member and have him provide pictures of the tires and his receipt if he still has it. If he doesn't have it, Member Care can pull up his purchase history if he can provide the purchase date of the tires.Can you please update the complaint that someone from Member Care will be contacting him per our Corporate Buyer for this information in order for them to determine what is covered and if there is a pro-rated amount due to the Member. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am working with [redacted] on the issue, Their has been a few bumps in the road, fist being that original tire has been recalled and is no longer available. 2nd tire was unable to get and the 3rd is on order as of now. The tires were pro rated and basically this is all I was asking for in the beginning. I have paid for the new tires after the prorate and am just waiting for them to arrive, once they do I will close this, but until that I do want to keep it open just in-case there are any more bumps. [redacted]

On August 28, 2015 around 6pm I filled my car up with gas from BJ's. A couple miles into driving my car started to sound like a motorcycle it didn't want to accelerate. I eventually had to park and leave my car becuase it cut off and wouldn't start. I then called Bj's spoke with a manager to let them know that I just left their gas station to get gas only to have my car act and sound like it was about to die and that I believe it to be from the gas. The manager informed me that I would need to take it to a machanic to confirm that. The next day I had roadside assistance tow my car to the [redacted] gas station thinking this could be a easy fix only to find out that is wasn't and that it was contaminated gas and that it would require more time to fix the issue. I instucted the machanic to do nothing more to my car and that I will contact my insurance. [redacted] sent and the adjuster on Tuesday September 1, 2015 to [redacted] where they had my car to [redacted] said the same thing that it was bad gas. I called Bj's on Tuesday September 1, first spoke with the General Manager at the [redacted] location I was told to send him my reciepts. Saturday September 12, my care was ready. Sunday September 13, I droped copies of my reciepts to Bj's, Monday I called Bj's to make sure the General Manager recieved them (he wasn't there on Sunday), and would look them over and get them to stores insurance and someone would be in contact with me the next day. Thursday Sept 17, I still heard nothing I went to Bj's spoke with the GM he said the same thing. Monday Sept 21 I went back to Bj's again after still not hearing from a anyone, was told again the same thing he was waiting to hear how the claim would be handled if I would be taken care of from the store or if a check was going to be sent to me. After still not hearing from anyone I then went to Bj's website and filed a complaint it wasn't until then did I hear back from someone. The GM sent my info nowhere is what I found out.Product_Or_Service: GasDesired SettlementI went through my insurance and I would like my deductable and the money I spent for gas refunded to me.Business Response I received a reply from our Risk Management Department that the Member has been contacted and her issue has been resolved.Please close this complaint out as resolved on your end.Thank you,

I went in to get my tire fixed and they convinced me to replace the whole tire.On 6/5/13 I purchased 4 new Michelin tires with road hazard warranty. On 10/27/15 I went back to get my right rear tire fixed. It had a nail in it and while it wasn't flat, it did have a very slow leak. Well, instead of just patching the hole, they scared me by saying if they patched it, it wouldn't hold for very long and could be dangerous because it was too close to the edge. So, even though Michelin has a 3 year warranty for this kind of thing, which they refused to tell me, they still charged me $104.71 for a new tire. When I got home and told my husband he was furious because he's the one who diagnosed the problem with the slow leak and he said the nail would be easily patched and was not that close to the edge. He said take it to BJ's and they'll fix it for free. "Don't take it anywhere else because they'll take advantage of you because you're a woman". He said the nail was in the tread groove which is definitely repairable, BJ's tech said the nail was in the last tread block which is not repairable. So, apparently the tech lied to me to get money out of me, even though when I bought the tires he showed me the Michelin 3 year warranty and said "you have nothing to worry about for 3 years". We've been BJ's members for 15 years and have never had a problem...until now. Note: This complaint happened in the [redacted], MA store but the Revdex.com online form wouldn't allow me to choose [redacted], MA.Desired SettlementI would like a total refund.Business Response This letter is in reference to the complaint that we received dated 11/3/15 in reference to [redacted], a member of BJ's Wholesale Club in [redacted], Massachusetts. Below are some facts related to the complaint, in addition to the complaint resolution:The member purchased four new Michelin tires from BJ's at our [redacted] location in June 2013.In October 2015, the member returned to BJ's with a leaking tire (right rear), attributable to a nail that was embedded in the tire.There are several services offered when tires are purchased at BJ's that are referenced in the complaint: free flat repairs, a limited Michelin manufacturer tire warranty and road hazard. In brief, the services apply in the following ways:o Free flat repairs: BJ's will repair a flat tire purchased at its facility, assuming it can be safely repaired, for the lifetime of the tire. The decision about whether a tire can be safely repaired is at the discretion of our trained tire bay team members.o Michelin Limited Manufacturer Tire Warranty: In general, Michelin tires are warranted (by the manufacturer) against defects in materials and workmanship for 6 years from the date of purchase. This, however, excludes road hazard adjustments. Examples of road hazards are nails, glass, chuckholes, and curb damage. Road hazards can cause cuts, snags, punctures, leaking tires, scuffs, bruises, and impact breaks.o Road Hazard: BJ's offers Road Hazard Warranty on all tires purchased. This covers damage to tires that cannot be safely repaired when flat or leaking. In general, Road Hazard Warranty claims are valid for a period of 36 months or 36,000 miles. Adjustments are based only on months used (e.g. if the tire is 18 months old, the member is entitled to a 50% refund).Due to the nature of the damage (a nail is considered to be road hazard damage), Ms. [redacted]'s tire was not covered by Michelin's Limited Manufacturer Tire Warranty. It also could not be safely repaired based on the review and determination of our trained technician.Ms. [redacted]'s tire was, however, covered by BJ's Road Hazard Warranty which was executed as follows. The new tire cost was $132.99, less $34.44 in Road Hazard Warranty (pro-rated based on slightly over 9 months remaining on the tire under the 36 month warranty period), plus taxes. The total charge was $98.55 + tax = $104.71.Our response to Ms. [redacted]'s claim was fully in compliance with our policies and procedures. BJ's, however, is committed to member satisfaction and takes all claims seriously. We reached out to Ms. [redacted] and her husband to offer a $50 gift card to demonstrate our commitment to member satisfaction. Based on our internal review and further discussions with the member, this complaint has been resolved. If you have any questions, please reach out to us anytime. Thank you.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I really don't have any proof this time because I didn't take a picture, so even though they didn't have to, BJ's did split the cost with us.

I placed an order on BJs.com- order number XXXXXXXX was for 8 units ofUniden UDR744 Digital Wireless Surveillance Video System(BJ's)Product ID: XXXXXXXXXThey were purchased at $179.99 per piece, after 1-2 weeks the price dropped to $129.99. Soon after I saw this price drop and requested a reimbursement for the difference - per BJ's policy. The rep I spoke with said he'll submit the request and he'll get back to me within a day or 2. I never heard back from him. A few days later(perhaps a week or so) I called back and was told that they won't reimburse me due to my reimbursement request having been filed just (perhaps a day or two) past the allotted 30 day time-frame for price-drop reimbursements requests. At that point I requested to speak with a supervisor. After explaining the entire story how the price-drop occurred only 1-2 wks after my purchase etc. the he supervisor assured me that she will have the correct department contacted and issue a reimbursement for the difference. I specifically requested she contact me to confirm etc. and she promised she'd do that -but she never did. I waited a week or so then realized that even speaking to and outright requesting a 'confirmation' email from a SUPERVISOR was useless, I attempted to make contact via email directly by filling out a form on BJS.com but guess what happened? Nothing! To recap-I made a purchase and a short time later the price dropped, in accordance with Bj's policy I requested a partial refund for the difference and was told "we will issue a refund...I'll contact you within 48hrs". Upon not hearing back I called again and was told they won't issue a refund because I called just past 30 days of the purchased date. I requested a supervisor who then assured me that it'll be taken care of and acknowledged my request for an email confirmation she even apologized that the original rep never followed-up but she herself never emailed me! I tried filling out a form online and haven't heard back in over a weekProduct_Or_Service: XXXXXXXXXOrder_Number: XXXXXXXXDesired SettlementI'd like a partial refund for the difference of the price I paid and the price after the price drop.Respectfully, [redacted]Business Response I apologize - I thought that I had sent a response to this. The Member was contacted on 9/11/15 and the $400 credit was issued on 9/17/15. This issue has already been resolved.Thank you,

I had a bjs club membership ending in July 2015 however I chose not to renew it due to losing my job.I went in person to close the account and then shredded the card.I called to close the BJS mastercard and was told that I owe $102 for BJs membership renewal.Desired SettlementI am disputing this and want the BJs Mastercard credited back to reflect thisBusiness Response Per BJ's Credit Department:On 10/21 the member called to cancel her Auto Renew membership. She was placed on the list that is sent to [redacted] Bank to have her refund/reversal of fee processed.She was auto renewed on 8/1/15. If a member does not want their membership, they call us to have the membership cancelled and the fee refunded. For [redacted] auto renewal, it usually takes 1-2 billing cycles for the cardholder to see the reversal on their BJ's MasterCard. Master ID Request Date Name Address Membership # MC Last 4 Telephone Amount Date of Charge Comments XXXXXXXXX 10/21/15 [redacted] Dr, [redacted] FL XXXXX-XXXX XXX-X-XXXX-XXX 1808 (XXX) XXX-XXXX [redacted] 08/01/15 Cancel and credit As you can see, we've already sent a request for the membership fee reversal.This has been resolved and can be closed since the issue is with [redacted] and the timing it takes to show on their side.Thank you,

This issue has been going on since July 29, 2015 when BJ's told me I had $30.75 rewards refund coming to me because my husband and I canceled the BJ's MasterCard. Since that time I have called at least twice in August, twice in September plus sent an email. I was told on September 23, 2015 that a gift card would be sent for that amount. I called Member Care Services again today (10.07.2015) and the person said to call back again in 3 or 4 business days. I called the corporate office and have left two messages. I was told my call would be returned in 30 minutes and that has not happened. BJ's is the one who informed me of a Rewards refund of $30.75. I was told the Rewards Department knows we are due the refund. I have been a member with BJ's Wholesale Club for 26 years. This constant calling has not settled the issue. Can you help me? Thank you.Desired SettlementI would like a gift card sent to me for $30.75 without further delay.Business Response This issue is still being worked on. Looking at Member Care's records - I am not seeing where a GC was promised to be issued to the Member. I will have a Member Care Supervisor reach out to the Member to let her know the status of this issue and to see if we are able to send a GC or if this is already with our IT department being processed.Thank you,Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I received an email from BJ's Wholesale Club Friday, October 30, 2015 indicating they would send the gift card within 5 to 7 business days. I selected "Yes" but have been told before they would send it within 5 to 7 business days. The promise of a gift card was done verbally over the telephone as my communication with BJ's Member Care Services has been done by telephone with the exception of one email I sent to them. I hope BJ's will honor their promise this time.

Sept 25, 2015 I purchased a LG 55" led t.v. for $1,199.99 plus the protectionplus warranty for $119.99. July 9, 2015 I called the warranty dept and put a claim in because my t.v. was shutting off and had dark shadows around the corners and the middle of the set. The service man came out July 16, 2015 and said parts needed to be ordered because he didn't have them available. I got an email a week later saying the parts weren't available and to choose a new t.v. Then a few days later another email was sent saying the t.v. wasn't available and a check in the amount of $1,283.99 was to be sent out and reach me by Aug 6, 2015. The check never came. When I called to find out what happened they said when they checked my address with the postal service it wasn't correct. So I asked what did they have on file they said [redacted] H [redacted] apt [redacted] and phone number XXX-XXX-XXXX. Both of the address and phone number was incorrect. And I had already updated all that info. And was also told the check never went out the first time because the address wasn't correct with the postal service when they verified it with the postal service. Not to mention no one called or emailed me about this discrepancy. So again the address and phone number was updated and I was told the check would be sent out that day. Again I waited another 10 to 15 days and nothing. I called again and spoke with [redacted] a supervisor and he assured me I would receive what was promised and if I had any issues after this to call him back. Nothing happened so I went into BJ's and spoke with a manager there and he called the warranty dept himself and the warranty dept agreed to send the check to the store and it would be there in a weeks time via certified mail. Sunday Sept XX XXXX we went back to BJs and nothing. I purchased a product in 2012 and it's now 2015 and that product isn't working now. I just want my t.v. repaired or replaced like promised.Product_Or_Service: LG 55" led T.V.Order_Number: XXXXXXXXAccount_Number: XXXXXXXXDesired SettlementI would like my replacement t.v.Business Response Hello:The Check that was being mailed was consistently being returned as un-deliverable. The Check is now being sent to the Club by overnight delivery and will be there tomorrow for the Member to pick up.Someone from Warranty will be reaching out to the Member with this information so that she knows where her check will be.They should also be able to provide a tracking number tomorrow as well.We apologize for the delay in getting the Check out to you and this was the only way that we could guarantee delivery by having it sent directly to the Club. Thank you for your patience.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)