Bizzy Bee Pest and Termite Control

The customer had called inquiring about having a birthday party and we gave her all of the information that can be found on our web site as well as answered her questions She was told that in order to book a party and get the party package she would have
to have or more painters as well as put down a deposit to confirm her day, time and space, which package was being purchased, the choice of a cake or a plate, party favors, pizza, invitations, staffing a host, and everything else that is included We took her information down as if she were booking a party and at the time she said she would call back with the deposit She never called back When it was time to check our planner for the upcoming parties of the week, we noticed that she had still not put down a deposit and called her to ask her for it and to confirm she was indeed coming to our studio for a party I believe we attempted several times to contact her, called her and left her vm messages and didn't hear back from her at all She walked in on the day she thought was confirmed for her scheduled She only had painters The store was very full and there weren't enough seats available for her and her guests She was frustrated and demanded she receive a party We actually offered her a free party plate a to make up for any misunderstanding Her complaint to you is inaccurate She did not pay for a party package, she paid a regular service fee for walk in customers She did not confirm her party reservation a week ahead of time, we require a $deposit at the time of booking which she never paid We assisted her as we normally would assist anyone walk in group with a group her size.Please let me know if you need any more information.Thank you for your time