BioLife Plasma Services

Memphis TN location

Overall decent at getting you through the line if you go during slow times, otherwise very inefficient. They also turn you away for ridiculous reasons sometimes.

I was turned away recently because the lab hadn’t tested my blood sample yet, not because something was wrong, but because they just hadn’t gotten around to doing it yet. I’m guessing there’s something in the system that requires them to enter a normal blood sample result every so often for a donor to be eligible, but I donate twice a week every week, so they’ve had plenty of chances to get what they need. They even took a sample 2 visits in a row and when I asked why I was told that they had lost my first sample somehow. This is clearly Biolife’s fault, but I’m getting punished for it. I wasn’t even offered any sort of compensation for their mistake, I was just told that hopefully the results would be in next week, which is an extremely pitiful response to the situation

Over an hour wait to get to a nurse! Their process is the most unorganized system I’ve ever seen! Someone needs to hire decent manages and project managers to fix their unacceptable process to donate plasma! The multiple stations— ugh— who thinks this system is efficient? NOT ME!

Initial Business Response / [redacted] (1000, 8, 2015/10/26) */ October 26, Revdex.com of Minnesota and North Dakota SRiver Ridge Cir Burnsville, MN Re: Case # [redacted] : On or about 10/24/2015, West Fargo BioLife Plasma Services received a complaint from the Better Business Bureau of Minnesota and North Dakota ("Revdex.com") where the consumer's desired resolution was "Am I not entitled to receive the entire medical chart with all events recorded?" There are two issues here: whether the consumer met BioLife's requirement as a plasma donor, and her desire for her "medical records." On or about 07/16/2015, BioLife received a note from the donor's healthcare provider that disclosed medical information that contradicted information she had previously providedThe donor's own statement to the Revdex.com on 10/14/was clear that: "It came down to the fact that I hadn't read the list before each donation..." Because the plasma is manufactured into life-saving products used for critically ill patients, we rely on our donors to be forthcoming and truthful about their medical history, as it is essential to the screening process, and ultimately the safety of the plasmaThe screening process ensures the donor understands and accurately responds to questions regarding high-risk behaviors, as well as documenting any medications or medical conditions that could pose a medical contraindication to the plasmapheresis procedureThe donor's own statement indicates she was not an accurate historianMoreover, subsequent information from her health care provider revealed additional medical history that she had not disclosed that would require her deferral Lastly, with respect to the donor's request for her medical records, BioLife does not provide healthcare, and we have manufacturing records and not medical recordsBioLife's records are business documents, and will be produced upon receipt of a valid subpoena Sincerely, Janelle [redacted] , SrCenter Manager [redacted] Janelle[redacted] @baxalta.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/11/06) */

Complaint: [redacted] I am rejecting this response because:First, of allI as a U.Sborn citizen have a right to ask any public/medical institution to completely, not partially remove my info for any reason; especially sent ID Theft is a definite factor hereBy you declaring yourself as a medical institutionI am not sure on Texas state laws but I do know that Federal law states that you have to respect any donor/patient that requests their info be removed from your systemNow, I have never donated at your faculty and I was verbally told when I was at Bio-life in person, that if I did not donate, which I did not because, their was an issue with the certain personal info showing up and I have never donated nor even gotten through to the physical yet at that center or any other Bio-life Plasma center before in my lifeSo, that was my very first experience and so again, since I did not donate I was told that the info would be removed because if I was to come back, I would have to go through the entire process again and that was due to that the info would not be save to the system at all This is what I was verbally told and I do have a right to have my info removed in order to protect my personal info because there is no 100% protection with any password-protected systems because I have personally experience my personal info being leaked by a "password-protected system by a major and well-known cellular service was a major part of how this ID theft took placeNow, I would have tried to come back but due to lack of professionalism and total disrespect with handling this issue...I will stand-firm that I will Not be donating at that center and I do wish not to be further contacted, this includes telephone calls, postal service, etcYou can send your responses and confirmation of complete deletion of my info as legally requested directly to Revdex.comBecause my next step with be going to the State Attorney General 's Office and making a formal request to have them get the info removed on my behalf and I doubt that you want you center's reputation public ally tarnished and I am just wanting my complete info removeThat is not much to ask and I have every legal right granted my the U.SBill of Rights and the U.SConstitution to make such requestSo, once it is done no further action would be taken and this can be resolved internally and in a civil mannerDo Not make me have to get the State Attorney General Office to shut you down for lack of obeying U.SFederal Laws and not to mention also violating the Fair Credit Act of that give me full authority to have my info completely remove from your systemSo, I highly suggest hat you fully cooperate and honour my request in order to settle this issue ASAPThank You~ [redacted] ** Regards, [redacted] Walls

I am in receipt of the attached complaint filed by Mr [redacted] *** BioLife understands Mr [redacted] frustration and sincerely apologizes for this inconvenience I have discussed this issue with the Greenwood Center Manager who, in response to Mr [redacted] stated “desired settlement”, will be reaching out to him shortly with answers to his questions Please let me know if you require anything further Thanks, Mark T [redacted] Counsel, Litigation and Investigations

Hello [redacted] ,I have reached out to [redacted] one more time on this matterIt was an email response so I have not yet heard back from herBut I explained why we are unable to pay her for her referrals as they did not meet our systems requirements for payment.Thank you so much and let me know if I need to do any more for you.Regards, [redacted] Assistant ManagerBioLife Plasma Services | ShireOwen Tech BlvdAustin TX

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ BioLife Plasma Services (BLPS) collects plasma from healthy individuals by automated plasmapheresisThe plasma is processed into life-saving plasma-based therapiesBLPS screens all of its plasma donors to ensure that plasmapheresis is safe for the donors and to ensure the safety of the collected plasmaOnce donors answer a series of screening questions and receive a physical examination, the medical and nursing staff determine if additional information is necessary from the donor's health care provider ("HCP")Because of the large number of donor medical conditions, it is impossible to inform potential donors as to whether or not they have a condition that would require an HCP letterIn Mr***'s case, the initial HCP letter revealed another potentially more serious condition that required another HCP letterBLPS apologizes for any inconvenience, but it will never compromise the health and safety of its donors or the life-saving products manufactured by the plasma collected in our facilities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Because this is sensitive information we would like for the consumer to contact us directlyPlease call [redacted]

To whom it may concern:I called and had to leave a voice mail for Mr*** today letting him know we had removed as much information as we can from the system and he will not be contacted by us anymore His information has been in a protected environment and there is no way he could have had
his identity taken from information that was in our system We have changed the information in our system so he will not be contacted further We wish him the best but will not contact him further since those are his requests.Thank you,*** ***SrCenter ManagerBioLife Plasma Services L.P.Shire*** *** *** ***Austin Texas*** *** *** ***

Dear *** ***,Thank you for reaching out to us and letting us know that we had a former donor who felt he had not been given enough information regarding his current status with our centerAlso for your records please update that *** *** is no longer the Center Manager of the
Cheyenne, WY facilityEffective 02/17/I have become the manager of this facilityI apologize for the delayed response but due to the confidentiality of this matter and HIPAA law considerations I did have to validate with our corporate office the ability to respond to your letter even with the signed releaseAlso due to the time frame since this situation we had to take time to access records from our archivesThank you and Mr*** for your patience. This email is in response to *** *** inquiry on why he is no longer allowed to donate with our Cheyenne, WY BioLife and because of the nature of the deferral he cannot donate at any BioLife in the futureTo begin our response I would like to take a moment to describe what we do at BioLife to help Mr*** and the Revdex.com understand the difficult decisions we are required to make at timesBioLife collects plasma donations similar to donating bloodThese donations are further manufactured into lifesaving medications for burn victims, trauma patients, immune deficiencies, hemophilia, clotting disorder patients and many other life threating conditionsConsidering this, it is our responsibility to make sure we are collecting safe, defect free plasma for our end patientsIt is also our responsibility to make sure the process is safe for our donors and at times if we feel either of these may be compromised, even against the wishes of the donor, we may be forced to not allow them to donate for either their safety or the plasma safety We recognize that this information may be difficult for Mr***, we thank him for his past support of our process and centerIt is only through selfless community members such as himself that we are able to collect lifesaving plasma donations. Moving specifically to why Mr*** was deferred the following information is what we have on recordIn May of during his recent donations at the Cheyenne, WY facility staff and Registered Medical Nurses began to show concern as Mr*** was beginning to show abbehaviorThis behavior included arguing with himself and angry verbal out bursts during the actual plasma collection processWith this behavior being a concern for Mr*** mental health and his safety while donating the Registered Nursing Team came to the Center Medical Director, a Medical Doctor, and the then Center Manager at the timeOn review of the behavior and the increasing frequency the decision was made by the Center Medical Director and Center Manager to permanently defer Mr*** based on the abbehavior and angry outbursts while donatingThis type of behavior raises the concern for the safety of individuals in the building and Mr*** safety during the processThe permanent deferral is not reversibleAgain I would like to extend appreciation towards Mr*** for his previous support and understandingI would also like to apologize if this information was not communicated clearly enough in the past to himThank you Sincerely , Lucas Y***Center ManagerBioLife Plasma Services | Baxalta IncBluegrass CircleCheyenne, WY, USA+phone+faxlucas.***@baxalta.comwww.biolifeplasma.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me however the donation center needs to understand that the entire coupon was given to the front desk clerk she missed the fact that there were coupon codes on one sheetIt WAS NOT any falt of the prior donor(Heather) or the new donor that was brought inThe coupon was honored ONLY because heather still had the email and proof that it was not at the donors falt, but was the employee who missed the coupon code.? Yes, after the new donor completed another donations I received the buddy bonusAt the least BioLife needs to take responsibility for their employees neglagance.? Thank you you for your time and looking into this matter.?
Regards,
*** ***

Initial Business Response /* (1000, 8, 2015/10/26) */
October 26, 2015
Revdex.com of Minnesota and North Dakota
220 S. River Ridge Cir
Burnsville, MN 55337
Re: Case # [redacted]:
On or about 10/24/2015, West Fargo BioLife Plasma Services received a complaint from the Better...

Business Bureau of Minnesota and North Dakota ("Revdex.com") where the consumer's desired resolution was "Am I not entitled to receive the entire medical chart with all events recorded?" There are two issues here: whether the consumer met BioLife's requirement as a plasma donor, and her desire for her "medical records."
On or about 07/16/2015, BioLife received a note from the donor's healthcare provider that disclosed medical information that contradicted information she had previously provided. The donor's own statement to the Revdex.com on 10/14/2015 was clear that: "It came down to the fact that I hadn't read the list before each donation..." Because the plasma is manufactured into life-saving products used for critically ill patients, we rely on our donors to be forthcoming and truthful about their medical history, as it is essential to the screening process, and ultimately the safety of the plasma. The screening process ensures the donor understands and accurately responds to questions regarding high-risk behaviors, as well as documenting any medications or medical conditions that could pose a medical contraindication to the plasmapheresis procedure. The donor's own statement indicates she was not an accurate historian. Moreover, subsequent information from her health care provider revealed additional medical history that she had not disclosed that would require her deferral.
Lastly, with respect to the donor's request for her medical records, BioLife does not provide healthcare, and we have manufacturing records and not medical records. BioLife's records are business documents, and will be produced upon receipt of a valid subpoena.
Sincerely,
Janelle [redacted], Sr. Center Manager
[redacted]
Janelle.[redacted]@baxalta.com
Initial Consumer Rebuttal /* (2000, 10, 2015/11/06) */

Initial Business Response /* (1000, 5, 2016/01/06) */
BioLife Plasma Services (BLPS) collects plasma from healthy individuals by automated plasmapheresis. The plasma is processed into life-saving plasma-based therapies. BLPS screens all of its plasma donors to ensure that plasmapheresis is safe...

for the donors and to ensure the safety of the collected plasma. Once donors answer a series of screening questions and receive a physical examination, the medical and nursing staff determine if additional information is necessary from the donor's health care provider ("HCP"). Because of the large number of donor medical conditions, it is impossible to inform potential donors as to whether or not they have a condition that would require an HCP letter. In Mr. [redacted]'s case, the initial HCP letter revealed another potentially more serious condition that required another HCP letter. BLPS apologizes for any inconvenience, but it will never compromise the health and safety of its donors or the life-saving products manufactured by the plasma collected in our facilities.

I am in receipt of the attached complaint filed by Mr. [redacted].  BioLife understands Mr. [redacted] frustration and sincerely apologizes for this inconvenience.  I have discussed this issue with the Greenwood Center Manager who, in response to Mr. [redacted] stated “desired settlement”,...

will be reaching out to him shortly with answers to his questions.  Please let me know if you require anything further.   Thanks,   Mark T[redacted] Counsel, Litigation and Investigations

Complaint: [redacted]
I am rejecting this response because:First, of all. I as a U.S. born citizen have a right to ask any public/medical institution to completely, not partially remove my info for any reason; especially sent ID Theft is a definite factor here. By you declaring yourself as a medical institution. I am not sure on Texas state laws but I do know that Federal law states that you have to respect any donor/patient that requests their info be removed from your system. Now, I have never donated at your faculty and I was verbally told when I was at Bio-life in person, that if I did not donate, which I did not because, their was an issue with the certain personal info showing up and I have never donated nor even gotten through to the physical yet at that center or any other Bio-life Plasma center before in my life. So, that was my very first experience and so again, since I did not donate I was told that the info would be removed because if I was to come back, I would have to go through the entire process again and that was due to that the info would not be save to the system at all.  This is what I was verbally told and I do have a right to have my info removed in order to protect my personal info because there is no 100% protection with any password-protected systems because I have personally experience my personal info being leaked by a "password-protected system by a major and well-known cellular service was a major part of how this ID theft took place. Now, I would have tried to come back but due to lack of professionalism and total disrespect with handling this issue...I will stand-firm that I will Not be donating at that center and  I do wish not to be further contacted, this includes telephone calls, postal service, etc. You can send your responses and confirmation of complete deletion of my info as legally requested directly to Revdex.com. Because my next step with be going to the State Attorney General 's Office and making a formal request to have them get the info removed on my behalf and I doubt that you want you center's reputation public ally tarnished and I am just wanting my complete info remove. That is not much to ask and I have every legal right granted my the U.S. Bill of Rights and the U.S. Constitution to make such request. So, once it is done no further action would be taken and this can be resolved internally and in a civil manner. Do Not make me have to get the State Attorney General Office to shut you down for lack of obeying U.S. Federal Laws and not to mention also violating the Fair Credit Act of 1974 that give me full authority to have my info completely remove from your system. So, I highly suggest hat you fully cooperate and honour my request in order to settle this issue ASAP. Thank You. ~[redacted]    
Regards,
[redacted] Walls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com Representative:             BioLife Plasma Services is in receipt of Complaint number [redacted].  We appreciate the opportunity to respond to his complaint.  ...

            BioLife collects plasma (the straw colored portion of blood) from human donors in collection facilities located throughout the United States. The plasma is used to manufacture various life-saving and life-enhancing therapeutic proteins such as immune globulin and  albumin. BioLife relies on its donors to provide the plasma necessary to manufacture these life-saving and life-enhancing therapies and is very appreciative of donors who choose to take part in this important work.               BioLife compensates its donors for the time they spend donating plasma. At times, BioLife runs a promotion to encourage new donors or repeat donors. As the donor who lodged this complaint noted, one such promotion offers additional $30 compensation if a donor donates three times within a 30 day time period. Unfortunately, as the donor notes, he did not donate three times within a 30 day period; that is, he donated on June 21, June 28 and then July 27. Hence, the donor did not meet the terms of the coupon.                With that said, BioLife does value its donors and strives to provide excellent customer service. We regret that this donor’s experience was not positive in this instance. We are prepared to offer the donor the additional $30 compensation. If this is acceptable to the donor, please let me know and we will process the additional payment on the donor’s existing debit card.               Again, we appreciate the opportunity to respond to and attempt to resolve this complaint. If you need any additional information or have questions, please do not hesitate to contact me.   Thank you, Alison V[redacted] Sr. Counsel, Litigation and Employment

[redacted] here with MOS Support.We have a support system set up to assist customers, and this customer has not responded to our attempts to settle this.The customer has confused two separate companies as one.One charge is from us, for $77 which we would like to refund.The other...

charges, including $1997, are from a company called MOBE.We can include instructions on how to contact MOBE if the customer will contact us.Please have the customer email me at [redacted] or our support desk at [redacted]Thank you.

Hello [redacted],I have reached out to [redacted] one more time on this matter. It was an email response so I have not yet heard back from her. But I explained why we are unable to pay her for her referrals as they did not meet our systems requirements for payment.Thank you so much and let me know...

if I need to do any more for you.Regards,[redacted]Assistant ManagerBioLife Plasma Services | Shire14415 Owen Tech BlvdAustin TX 78728