Bio Field CBD

Did not order this shipment of CBD oil. Charged $9.95 restocking fee even though my mother never ordered the product.
I called to complain about receiving this CBD oil, to ask for a refund of 99.94 and to send the product back. I was told there was a restocking fee of 9.95, even though my mother did not order it. The customer service rep gave me the return address but told me there was nothing she could do about the restocking fee. I asked her to cancel the account so that my mother would not receive any further shipments, and she told me she will do that. My mother would like a further credit of the 9.95 stocking fee.