In regards to this complaint, the customer bought the motorcycle to have it shipped to him. He wanted extra parts put on,and he spoke to our parts department about what he would like. Since he was not in the store, he and our parts department were looking at the same webpage while on the phone with...
each other. The customer told our parts epartment the part he wanted and it was ordered and put onthe bike. There was another part that he assumed would be included, but was a separate part num.ber and was not
ordered. He was offered to purchase the
additional part but he declined.
We tried tocommunicate to get evel"(thing the customer was wanting, but he was not wanting to
purchase more parts, he was wanting us to throw more things in for free.The original parts were packaged together and shipped to the customer as soon as requested.As far as the shipping, our shipping company requires the keys to be shipped sep"rately from the bike. They get shipped the same day as the bike is picked up unless.it is picked up too late in the afternoon, in which case they will go out the next morning. This happened to be over a holiday weekend when the mail did not run one day,
therefore causing the one day delay. The bike was detailed before it left the shop, but in shipping,it is in an enclosed trailer and does accumulate some dust.
In regards to this complaint, the customer bought the motorcycle to have it shipped to him. He wanted extra parts put on,and he spoke to our parts department about what he would like. Since he was not in the store, he and our parts department were looking at the same webpage while on the phone with...
each other. The customer told our parts epartment the part he wanted and it was ordered and put onthe bike. There was another part that he assumed would be included, but was a separate part num.ber and was not
ordered. He was offered to purchase the
additional part but he declined.
We tried tocommunicate to get evel"(thing the customer was wanting, but he was not wanting to
purchase more parts, he was wanting us to throw more things in for free.The original parts were packaged together and shipped to the customer as soon as requested.As far as the shipping, our shipping company requires the keys to be shipped sep"rately from the bike. They get shipped the same day as the bike is picked up unless.it is picked up too late in the afternoon, in which case they will go out the next morning. This happened to be over a holiday weekend when the mail did not run one day,
therefore causing the one day delay. The bike was detailed before it left the shop, but in shipping,it is in an enclosed trailer and does accumulate some dust.