Bill's Saw Shop

Complaint: [redacted]
I am rejecting this response because: my roof is ruined inside out and now I'm  being threatened and collections. It's  amaxing how a company can get away with this mess and not even my storage  shed. BRING  IT
Regards,
[redacted]

Going to fix there shingles tomorrow my repair man meet with [redacted] and went to pu the shingles he needs to replace.

We spoke with [redacted] came up with a game plan to deliver his shingles and place his dumpster! He was very happy with the out come.

we have refunded the 600.00 payment that the homeowner gave us for the repair in light of the Revdex.com complaint due to the amount of rain in tampa we had a backlog of roof repairs that needed to be done. we have released the homeowner and roofmax from the contract and any further obligation.

As I stated in my first response as well as I stated to your son, I certainly wanted the time to review all the notes. At no point in time did I tell your son when I spoke with him that my position would not change.  I have had the time to review your file and It is determined that YES the flat roof was removed and replaced by us mistakenly, 99% of the time we replace all roofing slopes on homes wile we are there. This was an over sight from the onsite production team and lack of communication from the sales team to production. For this I do apologize and have adjusted the bill accordingly. Please have you cable / phone provider either contact my office or repairs completed as needed and I will gladly pay them to do so. As far as the broken driveway, My position will not waive on this. We have no control over the integrity of existing driveways. As a homeowner that is having to replace their roof, this is one of the tangible liabilities that my occur when having material delivered to your home.  A small portion of your final bill included rotten wood that was not covered under your claim and you will be responsible for these cost. Please be expecting the revised invoice in your mail withing the next 7 days.Please know I take each and every client and project very seriously, in the 787 projects complete last year we have had very few complaints. Unfortunately your project there are a few billing issues and production problems I feel could have been avoided. I am taking the necessary steps to correct these problems. I personally am not in the home office a lot of the time. I travel between locations ([redacted]) I responded to this madder the very day I was made aware of any problems and will continue to be available throughout this process of correcting all issues. I'm not sure where the communication breakdown went between your son and I, I simply asked for a day to be able to review all issues. At no point did I say you would be responsible for everything.Thank You [redacted] CEORoofMax Corp

Spoke to [redacted] we have agreed to give her a full refund and she will agree to let the Revdex.com know she is completely satisfied. Thank you!

Complaint: [redacted]
I am rejecting this response because:I NEED TO KNOW WHAT HE'S GOING TO DO TO RESOLVE THIS MATTER. I WILL EXPECT TO HEAR BACK FROM HIM BY MONDAY 6/8/2015.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First of all, I was TOLD by your [redacted] that the roof would be white.  I never received a copy of the job materials list, even when I asked for it just prior to filing this complaint.  Second, I did not have a problem paying for the new roof, the original price was paid in FULL before the work began.  I had to remind you more than once to send me the invoice so I could pay for the additional charges.This time I would like the list of materials (including product information on the sealant to be used), the work order showing EXACTLY what is to be done (including rehanging the gutters as stated in an earlier order) and updated warranty info covering the new sealant that is to be applied, PRIOR to any work being started.Once I have this information, then we can proceed.
Regards,
[redacted]

Just spoke to Mrs. [redacted] we have agreed to release her lien and the balance owed will be considered paid in full. She will fix the exterior wood problems and the interior problems herself. We both agreed to consider this complaint satisfied.

we have spent 8510.71 in labor and materials , we have only received $2,414.25. We called her a few days ago and she does not want to pay us or cooperate with us. She wants her roof fixed and we want our money. We will be sending this to our attorney unless we can come to a meeting of the minds. We had our collection person contact her 2 days ago to see if we could work something out and she hung up on us.  We are owed $10,097.48.

Ms. [redacted],After extensive review It has been determined that you were presented with a replacement proposal of the existing roofing products (Insulated Metal Roofing) and due to your budget requirements you oped out of that proposal. You accepted the proposal to put an asphalt torch modified roof system on the trailer.   In the process of removing the existing metal roof on the trailer we uncovered the fact there was zero decking installed. This included a large cost as to which you were very reluctant to cover. We did everything in our power to try to keep the cost factors to this project as low as possible for you. All work orders on this project reflect a Black Modified Roof System in my system as top which we installed. It is my understanding that we have been to the site to complete a small punch list for the wood you felt needed addressed. At this time in efforts to satisfy your complaint I am willing to coat your roof system  with an approved product that will leave a white finish to to roof and provide minor help with radiant heat in the home. Please let me know if this will solve our differences.

Mr. [redacted], in your response you failed to mention a few
important things.  First, myself and my
son contacted your office at least four times starting approximately March 23,
2015 by phone to dispute the final invoice. 
You never responded to our calls. 
Finally, I sent a certified letter to your office dated April 10, 2015
that outlined my complaint.  In the
letter I requested a response within 10 days. 
You finally called my son and left him a voice mail on May 20th
as you stated.  He was traveling abroad
and was unable to immediately return your call. 
However, you did not try to call me. 
Furthermore, you still have not responded to the certified letter.  When my son returned to Florida, he returned
your call and did speak with you.  My son
had to inform you that there was a complaint letter, which you were unable to
locate.  My son kindly asked that you
find the letter then call him back. 
Instead, you asked him what the problem was.  After briefly explaining the complaint, you immediately
and unequivocally refused responsibility for anything.  Again, he asked that you read the letter that
specifically details the complaint in hopes that you would have a better
understanding of the situation and provide a fair resolution.  You stated you will get to it the next morning
as you have other things to do, but you’re
position would not change; I would be responsible for everything.    Also, the flat roof is NOT
attached to the main roof at all.  And,
the driveway was in good condition prior to the job starting.  The contract even notes that there is not
existing driveway damage.  The driveway is
broken because the driver of the truck obviously drove off of the side of it.   You’re responsible for the negligence of
those you hire Mr. [redacted], not me or my insurance.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

the clients repair has been complete today  , homeowner is happy with the work and still owes us 2500.00 that he said he will pay us now.