Billion Toyota Chevrolet Buick GMC of Clinton

Bought a vehicle from them months ago. Still have not gotten us things in the purchase agreement. Phone calls and emails never get returned
Bought a Jeep Wrangler in October. I noticed that pictures of the listing had different (original) floormats and a hard top storage bag. Those things had been removed from the vehicle. The floor mats had been replaced with cheap I'll-fitting carpet ones that didn't even go with the Jeep. The storage bag was missing completely. There was also only one set of keys to the car. Our purchase agreement included them ordering spare key and fob for the car, a storage bag, and the floor mats. We got the floor mats although they are NOT OEM. They're a knockoff. Not the Mopar Slush Mats that should have been ordered. The key and the storage thing for the hard top have never come. I have called the salesperson who we bought the car from, I have text him. I have sent emails to customer service and Billion Auto and I either get no response or I get some salesperson trying to sell me another car. I've called and left messages for the sales manager and they're always conveniently helping other customers but supposedly will call back. They never do.

Sales practices
I told them I did not want the 1799 dollar valpro warranty and after keeping me there for a long time they come into the office with several papers to sign. After bringing the papers home I went through them and they sneaked it into the contract. After the weekend went by I confronted them and they would not give me a refund

Purchase of lemon and inability to trade although promised could trade on several occasions.
In Dec 2017 I purchased a vehicle from Billion Auto in Clinton Iowa. Three months after the purchase my transmission went out in the vehicle. Billion Auto referred me to Clinton auto group which is the Nissan authorized dealer in Clinton Iowa to repair the vehicle since it was under powertrain warranty. I requested that I trade the vehicle in at that time since it was sold to me with pre existing issues. Billion asked me some credit questions then denied me and told me to come back in six months. I went back in six months and was unable to trade it again. Another six months same story. The car has had numerous issues, including catalytic converter, and several others. I asked Clinton auto group if this car had issues prior to it being sold to me and they agreed it did. I have received texts stating that I would be able to trade it in which I still have and still have been unable to. I understand I bought the car as is but this is just down right dirty business practices on the part of Billion Auto.

I purchased a truck from *** Toyota, which was purchased by Billion Automotive, on June 16, 2016. The truck was totaled on the date of May 29, 2019. I have been calling the dealership since beginning of June to get a refund on my extended warranty. I emailed a copy of the lien release to Travis Marner at the dealership on July 15, 2019. I did not get a phone call back nor can I get any phone call back from anyone at the dealership. I have left several messages for *** and ***, with no return call. As soon as I gave my email while looking at the vehicle on line, I received a call within 15 minutes, but boy they sure don't like to return a call if a refund is involved.
Product_Or_Service: Extended warranty
Account_Number: XXXXXXXX

Was lied to about cars condition refusing refund on down payment
Put down 500 down payment was told cat was in good condition and would be cleaned and detailed got text messages from the salesman James car was delivered while I was at work I would not sign papers after taking for a drive car was shaking really bad turn signal was out windshield wiper fluid was out car was not cleaned and smelled took car to shop had bad tires even though was told was good by billion shop said one tire has bulge in it and lucky somebody wasn't killed, they would only pay 150 of car cleaning shop said interior needed replaced was bad. Billion agreed to pay for car repairs but another dealership said the car would be lucky to get 5600 decided I was not going to pay 9000 for car talked to destrict manager he called me a lier I hung up on him and they are refusing to return deposit because they had to pay for repairs on a car that was delivered in that shape. They said car had passed *** I can not see that possible

We agreed to purchase a vehicle, gave our credit card over the phone to put down a deposit, drove 200 miles to arrive with the car already sold.
We contacted on Monday, May 13, 2019, in interest of Stock #: XXXXXX, a used 2018 Toyota Land Cruiser. We spoke with SAM FIERRO, sales person. On Wednesday, May 15, 2019, we called Sam to put a deposit on the car with a credit card and made an appointment for 6pm to purchase. We also gave information for our credit to be run for financing. We then drove 200 miles from Des Moines, Iowa, to Clinton, Iowa, where the car was located.

Just before we arrived at the dealership, and 3-1/2 hours after we paid a deposit, we were told on the phone that the vehicle had just been sold. Upon arrival at the dealership we spoke with Sam and CLINT GINSBACH, sales manager. We were not given any details as to why the vehicle was sold after we put a deposit down and our credit was run. Clint and Sam couldn't even tell us if our credit had in fact been run. Clint said he did not know. After checking my credit, it had indeed been run on May 15, 2019.

Clint also stated that they do not accept deposits on traded vehicles. This was the first we had heard this. Sam did not tell us this information and seemed surprised to hear this news.

We were treated very disrespectfully by Clint. He offered to buy us a tank of gas, and then just walked away without doing this. This experience was a deceptive sales tactic.

This dealership is not following ethical sales practices.

False Advertising
On 3/2/19 I found their white 2013 Toyota Camry, that entire next week I was in contact with a sales man who promised it was everything they advertised. However when I was about to sign papers and buy the car, my father was asking some more questions, and that is when he asked why we need an additional warranty if this car comes with a CPO like they advertised. That is when they told us it is only CPO eligable, and that it would cost an additional $450 to get it certified. However they said it was already inspected. I think this is ridicilous. I was very unhappy, and they were not willing to work with me on making a deal. I would like this issue resolved. Not sure exactl what you can do to help. Please feel free to contact me at XXX-XXX-XXXX. My family and I gave up our entire saturday, my dad took the day off, and drove 3 hours each way, and spent $150 on this day to go look at this car.

Bought a car, they sent me the wrong title, had late fees, now ignoring me and my calls
I bought the car in July of 2018, they had to deliver it to me and then sent me the wrong title with the wrong vin #. I took the title to the courthouse not realizing it was wrong, so I had to call and them them it was the wrong title, had to wait another week to receive the correct title. I had to take off work 3 times to try and get my car registered bc of their mistake. My in transit expired while waiting for the correct title and of course I a cured late fees with the registration office for not having my car licensed in time. I have tried contacting the dealership several times a week to get answer for reimbursement of money I had to pay out of my pocket as the tax title and license was suppose to be included in my loan, but since there were late fees I had to pay extra. Just today 10/2/18 I tried calling them again, got transferred 3 different times and when someone asked if they could help I explained the situation and got hung up on

Sold me a $26,000.00 truck with a replaced replaced engine and didn't tell me the engine had been replaced.
I bought a 2014 Toyota Tundra from Billion Auto of Clinton Iowa. At the time of the purchase the salesmen *** did not disclose that the truck had a replaced engine. About a week after I had the truck the check engine light came on. I took it to a Toyota service center to have it checked. That's when the service tech told me that the engine was replaced and it was not a factory Toyota replacement. It was an aftermarket engine.
I contacted *** and told him what I had found out about the truck. I told him I didn't want to pay $26,000.00 for a truck with a replaced engine. I talk to his manager about getting a different truck, but he would only let me trade for an older truck with more miles on it. He wouldn't let me trade for a 2014 Toyota Tundra that had more miles but a factory engine. They had already sold the truck I traded in so I couldn't just get my old truck back and end the deal.
They fix the truck and got it back to me the next week. I sent an email to the head office of Billion explaining the same thing I'm telling you now. They told we someone how handles complaints would contact me. That has never happened.
Last week the truck started acting funny again. I took it back to my local Toyota technician to be checked out again. This time the engine was having a misfire in one of the cylinders.
As of this complaint I have sent out four emails to three different Billion dealers. One to the Clinton dealership where I got the truck, one to the the main office and two to the dealerships in the Sioux Falls. I sent the ones to Sioux Falls because that is where the owner lives.(Dave Billion) In hopes that some one would send my email to him. As of this complaint I have not heard from anyone.
They rushed me through the paperwork signing as it was the end of the day. I told them I could come back the next day and sign the papers. But they insisted on get the deal closed that night. After the first issue with the truck and finding out the engine had been replaced I got out the paperwork and found out that it did state that the engine had been replace. From the timeline of the truck being purchased by Billion of Clinton and the time the trucks engine was replaced. It looks like they bought it with a blown engine and bought an aftermarket engine and installed it at there dealership. The replaced engine was not in the ad on the website or on the window sticker and the salesmen never told me about it.
If they would of told me about the replaced engine at the time of the sale I would of picked another truck or just kept my truck and went home.
I feel like a first class sucker! I thought that the days of the shady used car salesmen was over.
I don't know what to do at this point so I turn to you. I hope you can help me in this matter.

Thanks

On 09/25/17 I purchased a 2017 Toyota Highlander and a service contract (App. # GB078F & Agreement # XXXXXXXXXX) on the Highlander from Billion Auto.
On 09/25/17 I purchased a 2017 Toyota Highlander and a service contract (App. # GB078F & Agreement # XXXXXXXXXX) on the Highlander from Billion Automotive. I cancelled the service contract and was told by *** the guy who signed me up, that I canceled within the 30 days and would get a complete refund on the service contract, as promised.
I received a check from Toyota several weeks later for $1,348.11 as a partial refund because they stated that I canceled the service contract on 10/27/17. I don't know where they got that date. The cancellation agreement only has the purchase date of the service contract, not the cancellation date.
I don't remember the exact date I cancelled, but I do know that it was within the 30 days and before 10/27/17.
I paid $1,415.00 plus $99.05 sales tax for the service contract. I expected a check for $1,514.05. The check they sent me was $165.94 short.
On 12/08/17 I talked to *** in the business office at Billion Toyota and he told me that he would contact Toyota on 12/11/17 and straighten it out and get back to me. I called Shane on 12/13/17 and left a message and he never got back to me.
I called *** again on 12/14/17 and he told me that he was just the middleman and that it was up to Toyota. Toyota Financial Services (XXX) XXX-XXXX told me that it was up to the dealer.
What I want is the refund due to me of $165.94.