BillCutterz

Response #Regarding Complaint # [redacted] BillCutterz has been saving people money since 2009, and we make every effort to be 100% transparent with our customers, Our website clearly states how our service works, and our savings experts discuss everything with our customers after they sign upYou authorized [redacted] to negotiate on your behalf, and you agreed to pay us 50% of any savings we achieve for youWe saved you $for the year, as confirmed by your service providers, and you refuse to pay us for our hard workWe apologize if you do not feel like we provided a valuable service for you, but we did provide our promised service and we deserve to be paid for our efforts

Response to Complaint # [redacted] Ms [redacted] signed up with BillCutterz to lower her monthly bills on December 27, and agreed to our terms and conditions available at [redacted] Our website and Terms and Conditions clearly state how our service works — we negotiate discounts on behalf of our customers, and if we obtain savings, the customer pays us 50% of what we negotiateMs [redacted] exchanged emails and phone calls with [redacted] (BillCutterz has never employed a person named [redacted] ) about negotiating discounts on her bills [redacted] negotiated Ms [redacted] AT&T and DirecTV bills, and made no changes to her plans, features or otherwise [redacted] secured a loyalty discount of $per month for months on DirecTV, and free messaging of $per month for months on AT&TBillCutterz saved Ms [redacted] a total of $for months, owing BillCutterz $for negotiating on her behalfBillCutterz first invoiced her on May 10, 2014, and sent several notices via email and USPS mailOn June 3, 2014, Ms [redacted] spoke to [redacted] in our billing department, and stated she wanted to close her account with BillCutterz moving forwardBillCutterz canceled her account and would no longer negotiate her bills in the futureHowever, she is responsible for paying the fee for past negotiations [redacted] called Ms [redacted] the same day (June 3) to discuss her concerns and left a voicemailMs [redacted] did not return [redacted] 's call, or respond to our further contact attemptsOn November 19, 2014, Ms [redacted] invoice was months past due, and the balance was sent to a collection agency for non-payment

Complaint: ***I am rejecting this response because:While I accepted the terms and conditions when I intially inquired about this service I specifically stated to *** that I wanted to see what the potential savings were before moving forwardI can pull old emails and if you record your calls that certianly would document my wishesHowever even more alarming and certainly further evidence of my clain that *** NEVER actually did any of the actions you claim were performed on my accountIn fact in the begining I even said and was skeptical about the ability of a third party beging able to access my accountsI suspect perhaps dishonest or deceptive means were used when doing soHOWEVER I am uploading written documentation from Directv to the fact that you never performed the services rendered hence lied and tried to extort money from me in illegal waysIn addtion I have been working with the Fraud Prevention area of Directv as they are extremely concerned about these claims that parties other than the account holder are accessing customer accountsWith that I feel this matter should be dismissed based on the documentation provided and Regards,*** ***

We will cancel this customers account and credit them back so there will be no charges related to our services.  We do not concede any fault regarding this matter. [redacted]President & Founder

Response #2 Regarding Complaint #[redacted] BillCutterz has been saving people money since 2009, and we make every effort to be 100% transparent with our customers, Our website clearly states how our service works, and our savings experts discuss everything with our customers after they sign up. You authorized [redacted] to negotiate on your behalf, and you agreed to pay us 50% of any savings we achieve for you. We saved you $300 for the year, as confirmed by your service providers, and you refuse to pay us for our hard work. We apologize if you do not feel like we provided a valuable service for you, but we did provide our promised service and we deserve to be paid for our efforts.

We're very sorry that Ms. [redacted] savings only appeared for the first month with her service provider. Every once in awhile providers make mistakes, and that's why we encourage customers to tell us immediately when their savings don't appear correctly so we can fix it with the provider. We certainly...

don't want anyone to pay for savings they don't receive. The first we heard of the issue is when Ms. [redacted] filed a chargeback with her credit card provider.Since she filed a dispute with her credit card company, they were holding the funds until the dispute was resolved. I was out of the office on maternity leave, so it took me a few days to respond to Ms. [redacted]. I told her that we were waiting on her credit card company for the released funds, and she was unhappy with how long it was taking. Per their policy, it takes them up to 60 days to review the chargeback and release the funds.It's not our intention to delay when giving a customer a refund. As soon as the credit card company released the funds back to us, we gave her a full refund on the BillCutterz fee.

Response to Complaint #[redacted] Ms. [redacted] signed up with BillCutterz to lower her monthly bills on December 27, 2013 and agreed to our terms and conditions available at [redacted] Our website and Terms and Conditions clearly state how our service works — we negotiate...

discounts on behalf of our customers, and if we obtain savings, the customer pays us 50% of what we negotiate. Ms. [redacted] exchanged emails and phone calls with [redacted] (BillCutterz has never employed a person named [redacted]) about negotiating discounts on her bills. [redacted] negotiated Ms. [redacted] AT&T and DirecTV bills, and made no changes to her plans, features or otherwise. [redacted] secured a loyalty discount of $10 per month for 12 months on DirecTV, and free messaging of $30 per month for 6 months on AT&T. BillCutterz saved Ms. [redacted] a total of $300 for 12 months, owing BillCutterz $150 for negotiating on her behalf. BillCutterz first invoiced her on May 10, 2014, and sent several notices via email and USPS mail. On June 3, 2014, Ms. [redacted] spoke to [redacted] in our billing department, and stated she wanted to close her account with BillCutterz moving forward. BillCutterz canceled her account and would no longer negotiate her bills in the future. However, she is responsible for paying the fee for past negotiations. [redacted] called Ms. [redacted] the same day (June 3) to discuss her concerns and left a voicemail. Ms. [redacted] did not return [redacted]'s call, or respond to our further contact attempts. On November 19, 2014, Ms. [redacted] invoice was 6 months past due, and the balance was sent to a collection agency for non-payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because - see attached!Regards,[redacted]