Bill Volz's Westchester

[redacted] was told from dave in service the pcm and connectors are all rotted this needs to be repaired first ,And that there might be other under lying problems after the connectors were replaced and the pcm was replaced the car is running but very poor we rechecked the car at no charge to find that its needs a coil pack this is a jeep with a lot of miles on itand was at a different repair shop prior to being herethey replaced crank sensor than towed the car here Sales gave him a trade dollar amount of dollars he was advised the car probley is not worth fixing due to the age but [redacted] said its a classic and wanted to try to fix it now its my problem the jeep needs a lot to repiar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

In regards to [redacted] complaint, complaint ID [redacted] , we do not feel our dealership is a good fit for this particularcustomerWhen I first took over as service manager, I was informed about [redacted] vehicleMy technicians fixed the car, the people higher up heardabout the customer being in the loaner car for months, with that we wantedhim out ASAPI am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to sayIhave tried my best to keep [redacted] as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoeverThe same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhereHisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing [redacted] ’s vehicle here at Bill Volz’sWestchester, nor, refunding [redacted] for the purchase of his vehicleSincerely,Service ManagerJoe V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
For the sole purpose of ending this dispute here and now without any further costs to anyone involved I propose a solutionIt does not make me happy but I can work with it if it saves (ultimately Bill V***) myand your legal fees associated with taking the next logical step if thisproposal does not work(for which I would seek full re-imbursement of allcosts and losses including full cost of the vehicle and associatedexpenses/repairs/warranties/time etc...should it get there, as by this final proposal I have provedthat I truly have tried to work things out before taking it to my attorneyfor which undoubtedly would cost thousands of dollars just to start any legalaction for which I want to avoid more than anything do to the time and moneyand aggravation associated with such an endeavor) If the reason MRV***stated holds any water he and Bill V*** will have no problem agreeing with thefollowing terms in order to repair/work on my car (when under warranty or whenI agree to pay for additional maintenance etc..from now on and for eternity )Proposal.The Car in question would be dropped off after businesshours by me (key drop off) or by someone other than me during business hours atthe dealership from now on or until Bill V*** or anyone at Bill Volz requestsfor me to be there for which I have no problem doingThe person dropping offthe car for me would drop off the keys andpick up the paperwork (if not previously emailed to me) the paperwork would be pre-doneby the Bill Volz Service Dept before the car is dropped off and the car wouldbe picked up after business hours by me or during business hours by someoneauthorized by me(standard practice when owner not available during business hours)There would be no limitations to any of the warrantiesor any dispute with work as nothing would change other than me being thereduring business hours as to appease your ridiculous and made up reason forrefusing to work on the car which is a total and complete jokeBecause it is my car and I would need to communicatewith the service dept I would only communicate via email, this is perfect asany communication that is not proper on either side could be used for your defensein case emails get out of handunless my emails are ignored in which case Iwould call the service deptEND of proposalIf you accept things go back to normaland I get my car fixed under warranty and you guys don't see me(happy timesfor you and me and we avoid long and costly legal fees, for which I would beentitled to a full re-imbursement from Bill V***) ----------------------------------Below is the important replay to your email--------------------------- So the long winded reason for the dealership (BillVolz) denying to work on the car they sold me is because (according to the completelymade up reason given by MrV***) I pose "adanger to the staff"(that is the most made up, ridiculous, insane, jokeof a reason for refusing to repair the car they worked on and sold me) Mr.V*** has driven me to my house personally and knows very well that I pose no dangerto anyone thereI'm a married man with small kids whose main reason forkeeping the car running is work and being able to take the kids to their soccerand cheerleading eventsI don't Drink (maybe beer a year during the *** ofJuly BBQ at the house), I don't do or have ever done any drugs, the last fightI had was in 5th grade when I was called a ***And I did not start thatfight, rather I was defending myself Mr.V*** knows that I have never made any remarks of any kind to make anyone thereor anywhere else for that matter ever feel in dangerI take great offence tohis statement "to protect our staff and deny acustomer service when it is necessary" THIS STATEMENT BY MRV*** IS MADEUP NONSENSE, AND IS DEFORMATION OF CHARACTERIF ANYTHING I WAS DISTRAUGHT ANDMADE TO FEEL LIKE AN ABSOLUTE AFTER BUYING A CAR FROM THEM, AND THEN ONEDAY WHEN THEY DESIDE THEY DONT WANT ME THERE ANY MORE I WAS TURNED AWAY FOR NOGOOD REASON WHATSOEVER OTHER THAN LAZINESS/CARELESSNESS/UN-PROFESSIONALISMON THEIR PARTI WAS MADE TO FEEL INFERIOR, AS IF I WAS LESS DUE TO MYETHNICITYAS IF THEY DON'T HAVE TO CATER TO ME IF THEY DON'T WANT TOTHEREWAS NO OTHER REASONTHE REASON GIVEN BY MRV*** OF DANGER IS HOCUS POCUS.JUST A MADE UP REASON FOR WHICH BILL VOLZ AND MR V*** SHOULD BE ASHAMEDThe reason Joe V*** gave me for refusing to fix my car that day wasthat he hated the emails and lists with things to fix that I brought each timeand that I was never happy with their work(not true) I just complained whenthey messed upSometimes they were greatRegardless I bought the car fromthem and they did the workThey got paid for the workThey need to do thework correctly, If not I'm entitled to complain and as such they have no goodreason for refusing to work on my carEspecially after they did not finishtheir repair for which they got paid and if there were other issues that theydid not find they would be covered under warranty anyway-------------continued reply to MrV***'sresponse-------------------------- "We have acknowledged all of thecustomers concern"So we are clear these are some of theconcerns Bill V*** acknowledged:Car was not properly repaired and when Iemail proof they ignore it, when I go there with bad brakes and a car that isnot working after their repair, they do not look at the car they just fixed andtell me to come back in a couple of weeks even though their repair bays areempty and knowing that they left my car in a dangerous condition (bad brakesand stalls and power steering suddenly goes out) after getting paid over$20,for repairs to the car they sold meMaking their total gain over$50,2.They acknowledge that even though allthey would have to do is repair the car they worked on and left in shambles, theyrather not fix my car for which they got paid/performed over $20,to do soand therefore they are in default on their agreement to service the car theysold me as per their promise to me when they sold me the carIn essence theyare refusing to fix the very same car they sold to me with the promise they woulddo so when under warrantyIn essence admitting they sold me a car under falsepretenses and therefore are liable for the full sale and cost of vehicleincluding any past, current and future liability due to the sale and or serviceand or lack of and or any associated expenses to retrieve suchThey acknowledge that they are refusingto fix the problems caused by them, such as missing bolts, missing parts, partsdamaged and not replaced, etc....and therefore are liable for such problems atwhatever coast they might be at another establishment as they are refusing todo it.4.They acknowledge that they understandthat this matter is not resolved.5.They acknowledge that they are causing meadditional expenses for which they are 100% liable rather than fix the problemsthey either caused or would be covered under warranty for which they would actuallyget paid on a car they sold me with the promise of great service near my homeThey acknowledge that the reason whyBill Volt's is refusing to work on the car they sold me with the promise thatthey would perform great car service is that I'm "Rude andUnreasonable"It's therefore understood that when a client (me) complainsfor having to come back times to fix the same problem for which Bill Voltzgot paid ( $20,worth), that customer (me) is unreasonable and rude fordemanding that the car be fixedOr that when a client (me) almost goes off theHighway with his son in the car because the brakes fail do to their unfinished/faultyor unchecked work and on the following day complaints for such issue for whichBill Volz got paid ( $20,worth) that customer (me) is unreasonable and rudefor demanding that the car be fixedI think NOT! Whatever the problem at BillVolz is, it's not meI'm their client, I'm not rude, I'm not unreasonableIdemand that the work that is paid for be done and that my car be fixedAfterall they got paid for their workAnd if the issue is something related but morethe warranty would kick in and cover itRe: "we have done our very best"Not trueThey did not look at any of mycomplaints, they did not repair any of the missing / broken parts they causedon their last or previous repair, even though I showed them the pictures theyhad from the week they worked on the car and how it looked (missing/broken) theday they finished working on the carThey sent me away with bad brakes and badsteering and bad stalling issues that they were supposed to have fixed withouteven test driving it or looking at it to make sure the car was safeThey promisedme a loaner and when the time came it was not readyOn every complain do to anerror on their part they were condescending and on the last time Joe actuallyaccused me of breaking my own carThey made up charges on their last invoice aboutbody work that was never performed........There is no universe were this typeof service is someone's best "wehave done our very best" is a complete falsehood to save face
Sincerely,
*** ***

In regards to *** *** complaint, complaint ID ***, we do not feel our dealership is a good fit for this particularcustomerWhen I first took over as service manager, I was informed about ***
*** vehicleMy technicians fixed the car, the people higher up heardabout
the customer being in the loaner car for months, with that we wantedhim out ASAPI am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to sayIhave tried my best to keep *** *** as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoeverThe same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhereHisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing *** ***’s vehicle here at Bill Volz’sWestchester, nor, refunding *** *** for the purchase of his vehicleSincerely,Service ManagerJoe V***

** *** was told from dave in service the pcm and connectors are all rotted this needs to be repaired first ,And that there might be other under lying problems after the connectors were replaced and the pcm was replaced the car is running but very poor we rechecked the car at no charge
to find that its needs a coil pack this is a jeep with a lot of miles on itand was at a different repair shop prior to being herethey replaced crank sensor than towed the car here Sales gave him a trade dollar amount of dollars he was advised the car probley is not worth fixing due to the age but ** *** said its a classic and wanted to try to fix it now its my problem the jeep needs a lot to repiar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
For the sole purpose of ending this dispute here and now without any further costs to anyone involved I propose a solutionIt does not make me happy but I can work with it if it saves (ultimately Bill V***) myand your legal fees associated with taking the next logical step if thisproposal does not work(for which I would seek full re-imbursement of allcosts and losses including full cost of the vehicle and associatedexpenses/repairs/warranties/time etc...should it get there, as by this final proposal I have provedthat I truly have tried to work things out before taking it to my attorneyfor which undoubtedly would cost thousands of dollars just to start any legalaction for which I want to avoid more than anything do to the time and moneyand aggravation associated with such an endeavor) If the reason MRV***stated holds any water he and Bill V*** will have no problem agreeing with thefollowing terms in order to repair/work on my car (when under warranty or whenI agree to pay for additional maintenance etc..from now on and for eternity )Proposal.The Car in question would be dropped off after businesshours by me (key drop off) or by someone other than me during business hours atthe dealership from now on or until Bill V*** or anyone at Bill Volz requestsfor me to be there for which I have no problem doingThe person dropping offthe car for me would drop off the keys andpick up the paperwork (if not previously emailed to me) the paperwork would be pre-doneby the Bill Volz Service Dept before the car is dropped off and the car wouldbe picked up after business hours by me or during business hours by someoneauthorized by me(standard practice when owner not available during business hours)There would be no limitations to any of the warrantiesor any dispute with work as nothing would change other than me being thereduring business hours as to appease your ridiculous and made up reason forrefusing to work on the car which is a total and complete jokeBecause it is my car and I would need to communicatewith the service dept I would only communicate via email, this is perfect asany communication that is not proper on either side could be used for your defensein case emails get out of handunless my emails are ignored in which case Iwould call the service deptEND of proposalIf you accept things go back to normaland I get my car fixed under warranty and you guys don't see me(happy timesfor you and me and we avoid long and costly legal fees, for which I would beentitled to a full re-imbursement from Bill V***) ----------------------------------Below is the important replay to your email--------------------------- So the long winded reason for the dealership (BillVolz) denying to work on the car they sold me is because (according to the completelymade up reason given by MrV***) I pose "adanger to the staff"(that is the most made up, ridiculous, insane, jokeof a reason for refusing to repair the car they worked on and sold me) Mr.V*** has driven me to my house personally and knows very well that I pose no dangerto anyone thereI'm a married man with small kids whose main reason forkeeping the car running is work and being able to take the kids to their soccerand cheerleading eventsI don't Drink (maybe beer a year during the *** ofJuly BBQ at the house), I don't do or have ever done any drugs, the last fightI had was in 5th grade when I was called a ***And I did not start thatfight, rather I was defending myself Mr.V*** knows that I have never made any remarks of any kind to make anyone thereor anywhere else for that matter ever feel in dangerI take great offence tohis statement "to protect our staff and deny acustomer service when it is necessary" THIS STATEMENT BY MRV*** IS MADEUP NONSENSE, AND IS DEFORMATION OF CHARACTERIF ANYTHING I WAS DISTRAUGHT ANDMADE TO FEEL LIKE AN ABSOLUTE AFTER BUYING A CAR FROM THEM, AND THEN ONEDAY WHEN THEY DESIDE THEY DONT WANT ME THERE ANY MORE I WAS TURNED AWAY FOR NOGOOD REASON WHATSOEVER OTHER THAN LAZINESS/CARELESSNESS/UN-PROFESSIONALISMON THEIR PARTI WAS MADE TO FEEL INFERIOR, AS IF I WAS LESS DUE TO MYETHNICITYAS IF THEY DON'T HAVE TO CATER TO ME IF THEY DON'T WANT TOTHEREWAS NO OTHER REASONTHE REASON GIVEN BY MRV*** OF DANGER IS HOCUS POCUS.JUST A MADE UP REASON FOR WHICH BILL VOLZ AND MR V*** SHOULD BE ASHAMEDThe reason Joe V*** gave me for refusing to fix my car that day wasthat he hated the emails and lists with things to fix that I brought each timeand that I was never happy with their work(not true) I just complained whenthey messed upSometimes they were greatRegardless I bought the car fromthem and they did the workThey got paid for the workThey need to do thework correctly, If not I'm entitled to complain and as such they have no goodreason for refusing to work on my carEspecially after they did not finishtheir repair for which they got paid and if there were other issues that theydid not find they would be covered under warranty anyway-------------continued reply to MrV***'sresponse-------------------------- "We have acknowledged all of thecustomers concern"So we are clear these are some of theconcerns Bill V*** acknowledged:Car was not properly repaired and when Iemail proof they ignore it, when I go there with bad brakes and a car that isnot working after their repair, they do not look at the car they just fixed andtell me to come back in a couple of weeks even though their repair bays areempty and knowing that they left my car in a dangerous condition (bad brakesand stalls and power steering suddenly goes out) after getting paid over$20,for repairs to the car they sold meMaking their total gain over$50,2.They acknowledge that even though allthey would have to do is repair the car they worked on and left in shambles, theyrather not fix my car for which they got paid/performed over $20,to do soand therefore they are in default on their agreement to service the car theysold me as per their promise to me when they sold me the carIn essence theyare refusing to fix the very same car they sold to me with the promise they woulddo so when under warrantyIn essence admitting they sold me a car under falsepretenses and therefore are liable for the full sale and cost of vehicleincluding any past, current and future liability due to the sale and or serviceand or lack of and or any associated expenses to retrieve suchThey acknowledge that they are refusingto fix the problems caused by them, such as missing bolts, missing parts, partsdamaged and not replaced, etc....and therefore are liable for such problems atwhatever coast they might be at another establishment as they are refusing todo it.4.They acknowledge that they understandthat this matter is not resolved.5.They acknowledge that they are causing meadditional expenses for which they are 100% liable rather than fix the problemsthey either caused or would be covered under warranty for which they would actuallyget paid on a car they sold me with the promise of great service near my homeThey acknowledge that the reason whyBill Volt's is refusing to work on the car they sold me with the promise thatthey would perform great car service is that I'm "Rude andUnreasonable"It's therefore understood that when a client (me) complainsfor having to come back times to fix the same problem for which Bill Voltzgot paid ( $20,worth), that customer (me) is unreasonable and rude fordemanding that the car be fixedOr that when a client (me) almost goes off theHighway with his son in the car because the brakes fail do to their unfinished/faultyor unchecked work and on the following day complaints for such issue for whichBill Volz got paid ( $20,worth) that customer (me) is unreasonable and rudefor demanding that the car be fixedI think NOT! Whatever the problem at BillVolz is, it's not meI'm their client, I'm not rude, I'm not unreasonableIdemand that the work that is paid for be done and that my car be fixedAfterall they got paid for their workAnd if the issue is something related but morethe warranty would kick in and cover itRe: "we have done our very best"Not trueThey did not look at any of mycomplaints, they did not repair any of the missing / broken parts they causedon their last or previous repair, even though I showed them the pictures theyhad from the week they worked on the car and how it looked (missing/broken) theday they finished working on the carThey sent me away with bad brakes and badsteering and bad stalling issues that they were supposed to have fixed withouteven test driving it or looking at it to make sure the car was safeThey promisedme a loaner and when the time came it was not readyOn every complain do to anerror on their part they were condescending and on the last time Joe actuallyaccused me of breaking my own carThey made up charges on their last invoice aboutbody work that was never performed........There is no universe were this typeof service is someone's best "wehave done our very best" is a complete falsehood to save face
Sincerely,
*** ***

In regards to *** *** complaint, complaint ID ***, we do not feel our dealership is a good fit for this particularcustomerWhen I first took over as service manager, I was informed about ***
*** vehicleMy technicians fixed the car, the people higher up heardabout the customer
being in the loaner car for months, with that we wantedhim out ASAPI am not sure about the repairs and concerns the customer hadprior to me taking over management but ever since than we have done all hisrepairs and every time he has come back unhappy and with nothing nice to sayIhave tried my best to keep *** *** as a customer but after him yelling at mewith bad language with other service customers around with their small children,blaming my technicians, I feel as if I cannot make this customer happy,whatsoeverThe same day, I explained to him I would refund the money of arepair that he felt was too much, and suggested he take his vehicle elsewhereHisChrysler lifetime contract is accepted around the country at ANY Chrysler dealership.With that, we will not be servicing *** ***’s vehicle here at Bill Volz’sWestchester, nor, refunding *** *** for the purchase of his vehicleSincerely,Service ManagerJoe V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good Afternoon,I just received a notice regarding a complaint against our company, # ***, in the mail today 8/17/I spoke to the customer via email on Monday 8/15/everything is all set, I mailed a check for the full amount to the electrician on MondayShe did email us the bill, which I
left with my boss, and to be honest I think we forgot about it, was not done intentionallyI was on vacation when she called about the overdue bill, and took care of it when I got back in the office on MondayOne thing I would like to mention is that on all of our contracts it specifically says that we are not responsible for any damage to underground utilities it is the customers responsibility to notify us of their locationHowever, we have always acted responsibility in the past, and taken care of any utilities that we may have damaged.Sincerely,*** *** ***PRO Fence Co Inc*** *** *** *** ***, MA ***

Response for *** *** you have owned the jeep for years And have never serviced the jeep here since you have purchased the jeepIn years I have know idea who worked on the car .Or what has been done like I told you when you came down to the dealer if you would have came to us
first we could have repaired the carAnd if we feel its something we missed there would be charge If we felt it was something that broke over time we would split the cost with you we do this type of thing for all of our customers Joe V*** Service Manager Bill Volz Westchester ***
*** *** ***

Response for *** *** you have owned the jeep for years And have never serviced the jeep here since you have purchased the jeepIn years I have know idea who worked on the
car .Or what has been done like I told you when you came down to the dealer if you would have came to us first we could have repaired the carAnd if we feel its something we missed there would be charge If we felt it was something that broke over time we would split the cost with you we do this type of thing for all of our customers Joe V*** Service Manager Bill Volz Westchester ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Reason for complaint is that on my last repair the car was given back unsafe and not repaired fully as stated, even though Bill Volz Chrysler Jeep Dodge of Westchester aka *** was fully paid for these covered repairs.
Car was given back to me dangerous (does NOT break properly and stalls) Both were issues why the car was there for repair and were supposed to be repairedWhen I returned with the car within days of repair to show Bill Volz Chrysler Jeep Dodge of Westchester aka *** that the car was still not fixed and that the breakes were not functioning properly (after their break repair) and the car was unsafe, I was told to come back weeks laterThey would not even look at the car This is the same car that I purchased NEW from them " Bill Volz Chrysler Jeep Dodge of Westchester aka *** "
On that same day I was told that by Service manager that I caused the problems " how do I know you did not do that?" WHAT! What is my incentive to cause damage to my car? NONE! I had paid about $for a week rental through Enterprise and had no interest in doing that again so I wanted them to fix my car right and get out of thereWhen I left I asked to speak to the ownerI was told there was no ownerLet me speak to the person in chargeI was told it was Joe V*** " The Service mangerSame Service Manager that accused me of sabotaging my own car instead of looking at the car and seeing what was wrong with the repair they just did on my breaks"
I come back weeks later as asked by Joe only to be told that they will not work on my car again because I'm too much trouble Again I ask to speak to the person in charge and I'm given Joe V***'s brother (sales manager) who then takes me into the sales showroom and tells me they will not fix my car even though they got paid for itAnd even though they sold it to meI believe they were hoping I would loose it so they would call the copsThat did not happenI did not lose it and I left without incident However on the reply to the Revdex.com Joe states something about kids and me talking bad to himThat never happenedWhat did happen is that when the car was not fixed I emailed Joe and asked if the car was safe to ride with the dash lights that came on (see attached email) later it became obvious the car was not fixed and dangerousCame back to the service dept and complained to joe in a civil manner, never disrespectfulThe fact that this type of rhetoric is being used to somehow justify kicking out a customer who buys a car NEW from them and then complains when their service dept gives the car back unsafe is pathetic
As to the comment that "upper management wanted me out" That is an interesting accusationAnd may need further investigation on my partThat is because according to Joe's reply the reason why they are refusing to fix their repair on my car from last month is due to a matter that happend in 2010-During that time the car hd transmission problems and it took Bill Volz Chrysler Jeep Dodge of Westchester aka *** about times to get it rightAt one point I contacted Chrysler and wanted the car purchased back under the lemon law because it had gone back for the same issues so many timesIn an effort to make the Lemon law time run out Bill Volz Chrysler Jeep Dodge of Westchester aka *** kept my car for months (during which time I had a loaner which I hated and had constantly asked for my car back during that time)One day the Mr V*** himself calls and leaves a message in my answering machine "which I still have" threatening to call the police If I don't return the loanerFunny because this was only promted by my earlier call to Bill Volz Chrysler Jeep Dodge of Westchester aka *** when I asked if my car was fixed and stated that after months they need to make sure the transmission was fully fixed before giving it to me as I did not want to go back for the same thing againWithin hours of that phone call I get the message threatening meMind you that They kept my car so the lemon law would run out, only when the lemon law time ran out did they care aboutgiving me my car backOHAnd the car was still not fixedI get my car back with a dead battery and filthy with weeds growing out of it from staying out all those monthsThe kicker here is that the transmission was still not fixed For the purpose of proving that I'm accurate in my description of the month allegation and curious why upper management would "want me out" attached below are video links to some of the relevant proof about the reason why they kept my car for months and not the other way around.
6. These are the things that were not fixed by Bill Volz Chrysler Jeep Dodge of Westchester aka *** from the 7/**/repair they performed
BrakeFrom time to time goes all the way down and as per my
email to you the day after I picked it up the ESP light comes on some times (see
picture below this email)
Power steering ( from time to time the power steering goes
out)
Bad Idle on sudden stops or when cold/hot(may be related/
cause power steering loss?)
Heated seat (not emergency right now as its summer, but still
not fixed)
MOTOR/TRANS MOUNTS (ALL MOUNTS?) mount still not fixedengine
and or trans and or drive/train moves with shift
-----
Service issue complaints
Stop accusing me / blaming me for your departments shortcomingsI
don't have time to play gamesInsulting me because I have a list of things
broken or missing or not done by your service dept is ridiculousThis is the
reason Why I take pics/video of issues
Your Mechanic forgot to put the bolt back (by Air Filter) see
picture. Needs to be replaced with original bolt
Your mechanic left caps of bottles on engine compartment see pics.
***
Video of long Dangerous ride back with Transmission on Chrysler Pacifica
not shifting even though the dealers ship has checked it times and still said
there was nothing wrong and could not take the car back to repair because they
say it's fine.
***
I bought the car from " Bill Volz Chrysler Jeep Dodge of Westchester aka *** " and they took
times to TRY to fix my car which I bought NEW from them, and the last time they took months just to make the Lemon Law run out, and got the car still NOT FIXAs for the uncomfortable loaner they gave me during the months I was threatened that I better return it within hours of the time they
teld me my car its fixed (even if it's not) because MrV*** called me and threatened to call the policeYup, I bought the car from Bill V*** brand NEW and they had not fixed the transmission which
did not shift correctly as posted on my videos since day So Again! the 7th time that I went to Bill V*** to fix the same
transmission problemBought the Chrysler Pacifica NEW has not
worked 100% one Day Yet! Love the Car, Hate the serviceThis last Time Bill
V*** (The Dealer) Kept my Pacifica for monthsI had a loaner for that time
When the car was ready I was told to pick it upWithin hours of being
notified that my car was ready I received a phone message ( this is the recorded
message because I could not believe it) From MrV*** himself stating that if I
don't return the car immediately they were going to report it stolen (in other
words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!Had I kept it
without their permission I would understand his attitudeHowever he left that
message on my answering machine within hours of the time I was told my car was
ready (even though not ready, but by that time the lemon law ran out)
***
Got my car back from Bill V***, Wow as usual they were condescending,
confronting on every issue with negative attitude towards service and customer
satisfaction, and they make me feel like garbage every single time I go there
cant get a straight answer, Stiffed me on free oil changes, lied about refund
amount, and when asked to fix noise they caused they refused saying its OK after
I showed them its notWhen I tell them this is horrible service I'm told that
surveys don't lie and they have 100% satisfaction survey.
***
after months My car is still NOT fixedNeither the Fan sound at the
console nor the transmission are fixedBill Volz Chrysler Jeep Dodge of Westchester aka *** (The Dealer)
Kept my Pacifica for monthsI had a loaner for that timeWhen the car was
ready I was told to pick it upWithin hours of being notified that my car was
ready I received a phone message ( this is the recorded message because I could
not believe it) From MrV*** himself stating that if I don't return the car
immediately they were going to report it stolen (in other words have me
arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!Had I kept it without their
permission I would understand his attitudeHowever he left that message on my
answering machine within hours of the time I was told my car was ready.
***
Chrysler Transmission light finally goes on after miles of not
working properly, Thank god this light went on or the dealership will not fix
the transmissionsee my other previous videos regarding this transmission
problem
***
Picked up car 5-*-Engine light is ONDealer did not even check the
car after changing transmissionFAN Noise is still thereNo one checked the
work at Bill Volz Chrysler *** *** ** *** *** ***
***
Again! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
***
Ever since the last Dealer service (when the shifter was replaced) the
center console makes a tick, click click click sound at every start (about
seconds after start) at the rear of the center console by the rear of the front
seats
***
This video is for problem description for Dealership warranty repair on
Chrysler Pacifica DOES NOT SHIFT past 3rd gear after milesTook Car
months ago with shifting problem (occasionally transmission would shake car as
if loose motor mount) Dealer reprogrammed computer, months later here we are
Does not shift at 3/to full throttle past 5th gear(car has never been had an
accident of any kind)
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BILL VOLZs WESTCHESTER CHRYSLER Pacifica Fan Sound AC Center console
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have acknowledged all of the customers concern, we have done over $20,worthof warranty/service contract repairs, we have done our very best to please *** ***Wewill not stand by the customer when the consumer is rude and unreasonable withour staf* ***, has a Lifetime Warranty through the manufacture, hisvehicle is covered at any Chrysler, ***, *** across the USThere is adealership miles from his house, minutes away. We are independently owned and have a rightto protect our staff and deny a customer service when it is necessaryWiththat, we are refusing to service and deny any request made by *** aboutrefunding him for the vehicle Service ManagerJoe V***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Reason for complaint is that on my last repair the car was given back unsafe and not repaired fully as stated, even though Bill Volz Chrysler Jeep Dodge of Westchester aka *** was fully paid for these covered repairs. Car was given back to me dangerous (does NOT break properly and stalls) Both were issues why the car was there for repair and were supposed to be repairedWhen I returned with the car within days of repair to show Bill Volz Chrysler Jeep Dodge of Westchester aka *** that the car was still not fixed and that the breakes were not functioning properly (after their break repair) and the car was unsafe, I was told to come back weeks laterThey would not even look at the car This is the same car that I purchased NEW from them " Bill Volz Chrysler Jeep Dodge of Westchester aka *** "On that same day I was told that by Service manager that I caused the problems " how do I know you did not do that?" WHAT! What is my incentive to cause damage to my car? NONE! I had paid about $for a week rental through Enterprise and had no interest in doing that again so I wanted them to fix my car right and get out of there.When I left I asked to speak to the ownerI was told there was no ownerLet me speak to the person in chargeI was told it was Joe V*** " The Service mangerSame Service Manager that accused me of sabotaging my own car instead of looking at the car and seeing what was wrong with the repair they just did on my breaks"I come back weeks later as asked by Joe only to be told that they will not work on my car again because I'm too much trouble Again I ask to speak to the person in charge and I'm given Joe V***'s brother (sales manager) who then takes me into the sales showroom and tells me they will not fix my car even though they got paid for itAnd even though they sold it to meI believe they were hoping I would loose it so they would call the copsThat did not happenI did not lose it and I left without incident However on the reply to the Revdex.com Joe states something about kids and me talking bad to himThat never happenedWhat did happen is that when the car was not fixed I emailed Joe and asked if the car was safe to ride with the dash lights that came on (see attached email) later it became obvious the car was not fixed and dangerousCame back to the service dept and complained to joe in a civil manner, never disrespectfulThe fact that this type of rhetoric is being used to somehow justify kicking out a customer who buys a car NEW from them and then complains when their service dept gives the car back unsafe is pathetic As to the comment that "upper management wanted me out" That is an interesting accusationAnd may need further investigation on my partThat is because according to Joe's reply the reason why they are refusing to fix their repair on my car from last month is due to a matter that happend in 2010-During that time the car hd transmission problems and it took Bill Volz Chrysler Jeep Dodge of Westchester aka *** about times to get it rightAt one point I contacted Chrysler and wanted the car purchased back under the lemon law because it had gone back for the same issues so many timesIn an effort to make the Lemon law time run out Bill Volz Chrysler Jeep Dodge of Westchester aka *** kept my car for months (during which time I had a loaner which I hated and had constantly asked for my car back during that time)One day the Mr V*** himself calls and leaves a message in my answering machine "which I still have" threatening to call the police If I don't return the loanerFunny because this was only promted by my earlier call to Bill Volz Chrysler Jeep Dodge of Westchester aka *** when I asked if my car was fixed and stated that after months they need to make sure the transmission was fully fixed before giving it to me as I did not want to go back for the same thing againWithin hours of that phone call I get the message threatening meMind you that They kept my car so the lemon law would run out, only when the lemon law time ran out did they care aboutgiving me my car backOHAnd the car was still not fixedI get my car back with a dead battery and filthy with weeds growing out of it from staying out all those monthsThe kicker here is that the transmission was still not fixed For the purpose of proving that I'm accurate in my description of the month allegation and curious why upper management would "want me out" attached below are video links to some of the relevant proof about the reason why they kept my car for months and not the other way around. 6. These are the things that were not fixed by Bill Volz Chrysler Jeep Dodge of Westchester aka *** from the 7/**/repair they performed
BrakeFrom time to time goes all the way down and as per my
email to you the day after I picked it up the ESP light comes on some times (see
picture below this email)
Power steering ( from time to time the power steering goes
out)
Bad Idle on sudden stops or when cold/hot(may be related/
cause power steering loss?)
Heated seat (not emergency right now as its summer, but still
not fixed)
MOTOR/TRANS MOUNTS (ALL MOUNTS?) mount still not fixedengine
and or trans and or drive/train moves with shift
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Service issue complaints
Stop accusing me / blaming me for your departments shortcomingsI
don't have time to play gamesInsulting me because I have a list of things
broken or missing or not done by your service dept is ridiculousThis is the
reason Why I take pics/video of issues
Your Mechanic forgot to put the bolt back (by Air Filter) see
picture. Needs to be replaced with original bolt
Your mechanic left caps of bottles on engine compartment see pics.
*** Video of long Dangerous ride back with Transmission on Chrysler Pacifica
not shifting even though the dealers ship has checked it times and still said
there was nothing wrong and could not take the car back to repair because they
say it's fine. *** I bought the car from " Bill Volz Chrysler Jeep Dodge of Westchester aka *** " and they took
times to TRY to fix my car which I bought NEW from them, and the last time they took months just to make the Lemon Law run out, and got the car still NOT FIX.As for the uncomfortable loaner they gave me during the months I was threatened that I better return it within hours of the time they
teld me my car its fixed (even if it's not) because MrV*** called me and threatened to call the policeYup, I bought the car from Bill V*** brand NEW and they had not fixed the transmission which
did not shift correctly as posted on my videos since day So Again! the 7th time that I went to Bill V*** to fix the same
transmission problemBought the Chrysler Pacifica NEW has not
worked 100% one Day Yet! Love the Car, Hate the serviceThis last Time Bill
V*** (The Dealer) Kept my Pacifica for monthsI had a loaner for that time
When the car was ready I was told to pick it upWithin hours of being
notified that my car was ready I received a phone message ( this is the recorded
message because I could not believe it) From MrV*** himself stating that if I
don't return the car immediately they were going to report it stolen (in other
words have me arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!Had I kept it
without their permission I would understand his attitudeHowever he left that
message on my answering machine within hours of the time I was told my car was
ready (even though not ready, but by that time the lemon law ran out) *** Got my car back from Bill V***, Wow as usual they were condescending,
confronting on every issue with negative attitude towards service and customer
satisfaction, and they make me feel like garbage every single time I go there
cant get a straight answer, Stiffed me on free oil changes, lied about refund
amount, and when asked to fix noise they caused they refused saying its OK after
I showed them its notWhen I tell them this is horrible service I'm told that
surveys don't lie and they have 100% satisfaction survey. *** after months My car is still NOT fixedNeither the Fan sound at the
console nor the transmission are fixedBill Volz Chrysler Jeep Dodge of Westchester aka *** (The Dealer)
Kept my Pacifica for monthsI had a loaner for that timeWhen the car was
ready I was told to pick it upWithin hours of being notified that my car was
ready I received a phone message ( this is the recorded message because I could
not believe it) From MrV*** himself stating that if I don't return the car
immediately they were going to report it stolen (in other words have me
arrested) NICE WAY TO TREAT A CUSTOMER!!!!!!Had I kept it without their
permission I would understand his attitudeHowever he left that message on my
answering machine within hours of the time I was told my car was ready. *** Chrysler Transmission light finally goes on after miles of not
working properly, Thank god this light went on or the dealership will not fix
the transmissionsee my other previous videos regarding this transmission
problem.. *** Picked up car 5-*-Engine light is ONDealer did not even check the
car after changing transmissionFAN Noise is still thereNo one checked the
work at Bill Volz Chrysler *** *** ** *** *** *** ***Again! AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH *** Ever since the last Dealer service (when the shifter was replaced) the
center console makes a tick, click click click sound at every start (about
seconds after start) at the rear of the center console by the rear of the front
seats. *** This video is for problem description for Dealership warranty repair on
Chrysler Pacifica DOES NOT SHIFT past 3rd gear after milesTook Car
months ago with shifting problem (occasionally transmission would shake car as
if loose motor mount) Dealer reprogrammed computer, months later here we are
Does not shift at 3/to full throttle past 5th gear(car has never been had an
accident of any kind) ***
BILL VOLZs WESTCHESTER CHRYSLER Pacifica Fan Sound AC Center console
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***