Bikebling.com

Big thanks to Ritchie for getting me going with the best route to repair my daughter's bike. Absolute pro - and what a store.

4 Weeks later and no bike. Advertised free shipping, charged me shipping. Told me 10 days to receive, its been 4 weeks and the order still says processing. Call them, they don't answer. Email them, you get template responses with no accurate shipping information. Now dealing with getting my money back. Which ofcourse, is also processing.

My kid was very excited that his birthday present would be early after reading the August delivery guarantee from bike bling's website. I ordered the bike on 7/28/2020 and it is now 9/8/2020 and the purchased bike has not showed up at my residence...not even an email 1 since the purchase date. I did, however, reach out several times and finally, on my 8th call, someone answered and apologized as phones were ringing off the hook in the background. As far as a recommendation, I don't recommend this company and will not purchase another item from them. Please take this review into consideration when deciding which company to purchase from

This is a great site if the shipping time is not a factor for youBike Bling does have good deals on quality productsHowever, they falsely claim most items ship in 1-business daysBoth orders that I have made took 5+ business days (currently on day for most recent order) to ship outThis is an unacceptable timeframe when they advertise on the website that orders usually take 1-daysA little bit of honesty would go a long way

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: In reference to complaint ID [redacted] , I already have a refundThis complaint is resolved Bike bling personnel was always very professional and courteous in the communications and never indicated that they would not fix the problem, but they really did not have any hurry to get this doneI had to call many many times, send a bunch of emails, I had to be chasing the people at bikebling and at their distributor, that I had to file a claim with Paypal and finally a complaint with Revdex.com to get this fixedThere is room for improvement on their post sales customer service Regards, [redacted] ***

I have spoken with *** today, and have sent an email as follow up (copied below this message)*** said he was satisfied after our conversation, and will contact Revdex.com as soon as he's able to remove or update his initial complaint
Hello
***,
Thank you for taking my call todayI am sincerely sorry for the poor communication, service and overall experience with us here at Bike Bling
I recognize that customers have many choices when making their online purchases, and it’s an honor when customers like you choose to shop with usI am working extremely hard to ensure experiences such as yours do not occur, by recruiting better staff, and creating procedures for communicating in a more timely and professional manner
I hope you do give us the opportunity to gain your trust in the near future for your cycling needsAs I feel confident that you’ll have the type of experience that is one that will keep you coming back to us
Once again ***, thank you for your feedback, your understanding, and hopefully for giving us another chance! (I’d love for you to contact me when I can help out with you next purchase)
Sincerely,
*** ***
Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 
In reference to complaint ID [redacted], I already have a refund. This complaint is resolved.
 
Bike bling personnel was always very professional and courteous in the communications and never indicated that they would not fix the problem, but they really did not have any hurry to get this done. I had to call many many times, send a bunch of emails, I had to be chasing the people at
bikebling and at their distributor, that I had to file a claim with
Paypal and finally a complaint with Revdex.com to get this fixed. There is room for improvement on their post sales customer service.
 
Regards,
[redacted]

Ordered a bike helmet online on the 28th of June. Arrived with no note, explanation, or apology of kind on the 14th of July. That is simply a ridiculous amount of time to ship a product from CA to FL. Nothing can possibly ship that slowly. When I called them to ask for an explanation, the manager replied with, "Yeah, that happens sometimes..." That's a verbatim quote, by the way. Not making that up. These folks sell thousands of items, yet have some awfully poor customer service skills. I will NEVER shop at BikeBling.com again. Very sad way to run a business.

Sorry, I just noticed this complaint. Can you please change the email on record from [redacted] to [redacted] so I can receive the information and respond more quickly?This internet order was received on Saturday, February 13, our purchaser began looking Monday for this...

product from our vendors, and discovered that the item would not be available immediately. An email was sent to Mr. Richards on Tuesday, February 19 - [redacted]see the copy below:Thank you for ordering from BIKE bling!Your order was received on 13-Feb-2016.Your Web Order Number is: [redacted]Your Reference Number is: [redacted]
We are sorry to inform you that these hubs wont be available right away, as it is currently on a nationwide backorder til mid-March . We will notify you as soon as it comes in, and we'll have first available reserved for you. Please call customer service if you would like to discuss making changes.The shipping method is: Free Shipping (Ground).Please visit our website again soon!- BIKE blingCredit cards are only authorized when an order is placed, and this customer was never charged, we generally wait a couple of weeks for a reply, and if there is not one, we will cancel the order, and notify the customer via email. This order was cancelled on Feb 23, and possibly as a result of an email or phone call from the customer. Please let me know if there is anything else I can assist with.[redacted]

A Paypal refund has been issued, transaction ID:[redacted].we were working very closely with Mr. [redacted] on this issue, and were in constant contact with him while working through a solution to best resolve the issue with the product he purchased from us. We had to work with our direct...

vendor, who sent Mr. [redacted] a return label to ship directly back to them, and they offered an immediate replacement, or a new replacement that would come in within a week or two. We just received word that Mr. [redacted] decided to cancel, and have issued an immediate refund.Sincerely,[redacted]

Review: Real simple, I ordered several bike products the same weekend, and Bike Bling is still "processing", all the other things I ordered are HERE.

I have tried contacting the company and they refuse to respond.

I believe that Bike Bling does not have anyone that cares to sell me anything, I am not one of their local 'click', so my business doesn't matter.

I know, I should have checked out the yelp reviews before orderings, but here we are, an order that Bike Bling refuses to process and further refuses to allow me cancel the order.

I would suggest to anyone that they avoid this business simply put because they do not care, and will not care until they go out of business, who am I kidding, they will probably blame everyone else for their failures.

I had stuff arrive from CHINA faster, this business is use the Millennial Business model, actually surprised that they have to do work.Desired Settlement: I think it's obvious that Bike Bling doesn't have the product to send to me in the first place, so just cancel the order, second, stop pretending that you are in business for the general public, you serve your local buddies.

Second, stop pretending you have products for sale when in fact you do not have that product.

Business

Response:

Sorry, I just noticed this complaint. Can you please change the email on record from [redacted] to [redacted] so I can receive the information and respond more quickly?This internet order was received on Saturday, February 13, our purchaser began looking Monday for this product from our vendors, and discovered that the item would not be available immediately. An email was sent to Mr. Richards on Tuesday, February 19 - [redacted]see the copy below:Thank you for ordering from BIKE bling!Your order was received on 13-Feb-2016.Your Web Order Number is: [redacted]Your Reference Number is: [redacted]

We are sorry to inform you that these hubs wont be available right away, as it is currently on a nationwide backorder til mid-March . We will notify you as soon as it comes in, and we'll have first available reserved for you. Please call customer service if you would like to discuss making changes.The shipping method is: Free Shipping (Ground).Please visit our website again soon!- BIKE blingCredit cards are only authorized when an order is placed, and this customer was never charged, we generally wait a couple of weeks for a reply, and if there is not one, we will cancel the order, and notify the customer via email. This order was cancelled on Feb 23, and possibly as a result of an email or phone call from the customer. Please let me know if there is anything else I can assist with.[redacted]

Review: I bought a training equipment with BIKEBLING on JAN 27 and the trainer came to my house defect. I called them several times and the service is very bad. I finally sent the equipment back to them. They want to fix it but I do not want a fixed unit. I want a REFUND. I still do not have a refund.

$1359.99Desired Settlement: Refund the amount paid to [redacted]

Business

Response:

A Paypal refund has been issued, transaction ID:[redacted].we were working very closely with Mr. [redacted] on this issue, and were in constant contact with him while working through a solution to best resolve the issue with the product he purchased from us. We had to work with our direct vendor, who sent Mr. [redacted] a return label to ship directly back to them, and they offered an immediate replacement, or a new replacement that would come in within a week or two. We just received word that Mr. [redacted] decided to cancel, and have issued an immediate refund.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

In reference to complaint ID [redacted], I already have a refund. This complaint is resolved. Bike bling personnel was always very professional and courteous in the communications and never indicated that they would not fix the problem, but they really did not have any hurry to get this done. I had to call many many times, send a bunch of emails, I had to be chasing the people at

bikebling and at their distributor, that I had to file a claim with

Paypal and finally a complaint with Revdex.com to get this fixed. There is room for improvement on their post sales customer service. Regards,

This is a great site if the shipping time is not a factor for you. Bike Bling does have good deals on quality products. However, they falsely claim most items ship in 1-3 business days. Both orders that I have made took 5+ business days (currently on day 7 for most recent order) to ship out. This is an unacceptable timeframe when they advertise on the website that orders usually take 1-3 days. A little bit of honesty would go a long way...