Big Sandy Superstore

My husband and I bought a refrigerator and the ice maker never did work . Now the whole damn thing broke. Big Sandy won’t work with you. The guys that delivered it first of all dropped it then told us they don’t know why big Sandy sales appliances. They don’t have anyone to come out and fix it. So now I have a LG refrigerator bottom freezer sitting in my kitchen that doesn’t work… unplugged

I purchased a table and four chairs, I was told the chairs were on back order with an estimated delivery date of late May. When I checked June 1st on my order they are now saying they have a new estimated delivery date of the end of June. My complaint is that they are now telling me that some customers waiting on these same chairs have been waiting since Feb. on their order and they were aware of this when my order was placed but neglected to mention this to me and led me to believe my order would be completed within a couple of weeks. I feel this was dishonest on their part. At this point my options are cancel the chairs or wait who knows how many more months for my chairs to be delivered, so basically I have a table with no chairs that I can’t use. I am beyond frustrated.

Bought a delivered top of line electrolux washer and dryer and asked it not be set up as I'd be moving soon...they had one guy in truck tearing open boxes and putting on base risers before I knew what was happening. I said I needed them boxed...they said it is supposed to be unboxed. They scratched the units and screwed hoses in wrong stripping the supply recepticle. They did replace the unit or units I can't remember it's been so long. Upon bringing replacements same thing...they unboxed despite again my asking they not unbox the units. The base had scratches and I asked they send me touch up paint. We played phone tag forever and they never delivered paint. I have units in my forever home now that have NEVER BEEN ABLE TO BE USED as they reversed doors and never put in all bolts/screws. . It's a been a year and the doors were never right preventing use. Big Sandy's as a store and selling is great...the delivery is absolutely horrible. I WISH I HAD SHOPPED ELSEWHERE. They just built a store within a few miles from my home and I'm hoping my neighbors don't need delivery of anything. I don't even know how to get the screws for doors...and the hoses are not all braided? Hello the weakest point is the max durability of anything. * You need better installers (and delivery people need to respect a buyer's wishes to leave items in shipping boxes).

I will never shop at this furniture store again! The sale and financing went smoothly, it all fell to crap when it was time for delivery. I was pleased because I purchased during COVID time and the bedroom set I selected was in stock and was able to be delivered within the week. They came that Saturday as promised, but was unable to put my bed together because the box was open and was missing hardware. Upon contacting the store, no one could give me answers, didn't offer a discount, or a solution to the problem. I've called multiple times with no avail and will have to go in person to get anything done apparently. I spoke to a manger once and he stated he was going to refund my delivery fee which was 139$ and my purchase was 1300$, and he never followed up or called back after three attempts to contact him as well. Don't waste your time here, their customer service is horrible!