Big Island Motorcycle

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ Contact Name and Title: [redacted] President Contact Phone: [redacted] Contact Email: [redacted] @yahoo.com Big Island Motorcycle Company is committed to providing consistent, transparent pricing for our customers It is for this reason we implemented our online reservation system last yearOur system is a high end platform named Rent Centric Our website states the motorcycle rentals start at $This is 100% trueWe have different models available for that priceOur Harley Davidson motorcycles start slightly higher ($125.00) From our website you can enter our reservation system by clicking the "Reservations" tabOnce there the pricing is dynamicOn the right hand side you can choose motorcycle and a date, as well as a pickup and drop off timeOnce make those choices, the system will price out what you have selected (the pricing shown when you first open the website defaults to a hour timeframe as that is our most common rental period)A hour rental on any of our metric motorcycles is $ Anyone can check pricing on our system without committing to any rentalYou can access through our website at www.bigislandmotorcycleco.com or directly at h [redacted] Also, the complainant stated he spoke with someone at our company named [redacted] We do not have anyone here by that name [redacted] , ***, and [redacted] work for Big Island Motorcycle Company and none of us would ever be rude to someone inquiring about our services The complainant recommended Hawaiian Adventures to rent a motorcycleWe also recommend them as we work togetherThey rent Dual Sport motorcycles and we rent Street motorcycles I am sorry that the complainant feels he was misled; however, there is nothing I can do on my end because the items he is upset about are not correctOur pricing does start at $ Please feel free to contact me with any other questions and concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, why would I make up a name, that's the name he gave me after he was rude with meSecond, what is dynamic pricing? I don't care how they want to call it, it is misleading, if the price they are showing is for a (metric motorcycle?) then the website should take you to thatIf it is true that they commonly rent for hr period then show that price in the beginningjust because they are in Hawaii they think they get away with misleading advertisementNO, NO, I DO NOT ACCEPT THEIR RESPONSE

Initial Business Response /* (1000, 5, 2014/07/21) */
Contact Name and Title: [redacted] President
Contact Phone: [redacted]
Contact Email:[redacted]@yahoo.com
Big Island Motorcycle Company is committed to providing consistent, transparent pricing for our customers. ...

It is for this reason we implemented our online reservation system last year. Our system is a high end platform named Rent Centric.
Our website states the motorcycle rentals start at $100.00. This is 100% true. We have 6 different models available for that price. Our Harley Davidson motorcycles start slightly higher ($125.00).
From our website you can enter our reservation system by clicking the "Reservations" tab. Once there the pricing is dynamic. On the right hand side you can choose motorcycle and a date, as well as a pickup and drop off time. Once make those choices, the system will price out what you have selected (the pricing shown when you first open the website defaults to a 24 hour timeframe as that is our most common rental period). A 4 hour rental on any of our metric motorcycles is $100.00.
Anyone can check pricing on our system without committing to any rental. You can access through our website at www.bigislandmotorcycleco.com or directly at h[redacted]
Also, the complainant stated he spoke with someone at our company named [redacted]. We do not have anyone here by that name. [redacted], [redacted], and [redacted] work for Big Island Motorcycle Company and none of us would ever be rude to someone inquiring about our services.
The complainant recommended Hawaiian Adventures to rent a motorcycle. We also recommend them as we work together. They rent Dual Sport motorcycles and we rent Street motorcycles.
I am sorry that the complainant feels he was misled; however, there is nothing I can do on my end because the items he is upset about are not correct. Our pricing does start at $100.00.
Please feel free to contact me with any other questions and concerns.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, why would I make up a name, that's the name he gave me after he was rude with me. Second, what is dynamic pricing? I don't care how they want to call it, it is misleading, if the price they are showing is 100.00 for a (metric motorcycle?) then the website should take you to that. If it is true that they commonly rent for 24 hr period then show that price in the beginning. just because they are in Hawaii they think they get away with misleading advertisement. NO, NO, I DO NOT ACCEPT THEIR RESPONSE.