Big Apple Dollar Store

We had Service Star install a new AC unit in the house we just bought The installation was doing quickly and professionally by Matt When there was an issue with the thermostat, Matt was there the next day to get it resolved We had a misunderstanding in the unit that we were expecting to be installed But Service Star worked with us to resolve the issue in a timely manner I appreciated their prompt responses to my concerns and would use them again when I have a need

DO NOT USE THIS AWFUL COMPANY. Worst managed company ever. After bidding and being awarded for the my repair work, Service Star Air Conditioning & Heating, Inc send me an email confirming a two hour response time. I contacted them around 7:00pm Saturday night (April 30, 2016) as of mid-night I was on my 3rd phone call with their call center...each time being promised the "tech" will call me. I called twice more Sunday where I was assured that a 'manager' would contact me and that my account was notated as 'urgent'; well, it's 1:00pm on Monday and I have heard nothing from anyone. Please avoid this very very bad company.