BHLDN

I got measured in the store for my wedding gown, which a sales rep ordered for me. The dress that arrived did not fit. They didn't order a large enough size. There was no way to file the return online. After two emails and a phone call, both of which offered no help, I wrote the exchange info on the order form that came with my dress. A week and a half later I got an email that my full purchase had been refunded. When I called again, they told me the dress is completely sold out and back ordered for months. They didn't offer any sincere apologies or try to help me. The best I got was free 1-2 day shipping, and even that they couldn't guarantee, saying it might actually take 3-5.
I absolutely do not recommend BHLDN. Their customer service is absolutely awful.

I ordered 4 wedding gowns from BHLDN on 2/4/2019. I have a new baby and was hoping to avoid the hassle of trying on dresses at a bridal salon.
When the dresses arrived, I tried on all 3 in a clean, dry room. I wore the *** dress for a total of two minutes because it was clear from the start that it was not a good fit. Each dress was inspected for pet hair (I have a dog and I read that I could be charged for something like that) and carefully placed back into the garment bag for return. I noticed one small light tan mark on the bottom hem of the *** dress. I took a quick photo and placed the dress back in the bag. One other dress, the Celestine, I planned to keep. There were black marks on the embroidery flowers on this dress. Again, I took more photos and I contacted support. I wanted to keep the Celestine dress, but they advised me to return it instead. So I shipped back to BHLDN all of the wedding gowns I received. The gowns were returned to BHLDN within 30 days and in the EXACT condition I received them.
All dresses were fully refunded, except for the *** gown. I was charged a $75 restocking fee. When I inquired with customer support about the fee, they informed me it was due to a mark found on the bottom hem of the dress. I asked to be escalated to a supervisor and I informed them that the dress was shipped to me in that condition and that I had in fact taken a photo of the mark. I was then told that it was not possible that the dress was shipped to me in that condition, all dresses are inspected before they are shipped out. To which I replied, I received TWO dresses that had imperfections. I have photos of both & would be happy to provide them. I asked again to please be escalated to a supervisor. I have not heard back.
The *** dress was put on clearance and is now several hundred dollars less than it was when I purchased it. I do believe that they are charging me a "restocking fee" to make up for the price decrease.

I ordered three wedding dresses from BHLDN on April 1st, 2018. The dresses arrived in two packages a few weeks later. I returned all three dresses in the same packaging, using the included prepaid shipping label supplied by BHLDN. *** tracking shows the two packages were received at the warehouse, and I received a refund for two out of three gowns.

I never received a refund for the third gown, and BHLDN has not been responsive to any of my attempts to seek my refund. The third gown was packed in the same box as one of the gowns that I received a refund for. This means the gown was already in their possession and I can only assume a warehouse employee lost or stole it. This is not a case of *** losing the package.

I've contacted the company for months via email and phone, communicating with a different staff member each time. Upon my last follow-up with them, when they are insisting they have never received it, and I've asked for my case to be escalated to a manager.

I was told on September 16, 2018, that my case would be forwarded to a supervisor and it would take 24-48 hours. It is now March 25, 2019, and I have never heard a word from BHLDN. I have a long string of emails of this nightmare and would like a resolution.

It's not fair to keep money from a consumer who has returned an item long ago.

I read a lot of reviews about shipping problems, but hoped I would just be really careful and hoped what I ordered would work out. It didn't, I shipped it back like they said and they took $75 for nothing. They say you might be charged a restocking fee if something was off about what you sent. They didn't tell me they were not refunding $75 and then when I wrote to them they didn't say why? Because there was nothing wrong, they just do that automatically. They take advantage of the fact that people spend money on their wedding and what's another $75? The first thing I ordered never even shipped I am guessing. I had to reach out to them and then they refunded me. If their dresses are so precious that you have to charge $75 for opening the box, the fact that they didn't check my order arrived or shipped or whatever happened the first time, says this is all bt. Don't give them your business. They are unorganized and will rip you off.

I was charged a "$75 smart label return charge" when using a pre-paid complementary return sticker when returning a ***. I understand that there is no charge for using the provided return label according to the *** site. The agent thought it may have actually been a restock fee, but this *** was not even removed from the garment bag so it was in pristine condition with all tags in tact and should not have fallen under the “restock fee for ***s not returned in original condition” also per the website. It was returned well within the 30 day window as well.

There were two dresses in this order, size 2 and 4. Both returned. I brought both in the unopened shipping box to my bridal consult appointment and my associate, Erin O., at the Chicago store was very careful to repack the dresses for me to return. The 2 was not as I expected so we did not need to try on the size 4. The 4 remained untouched, never removed from the ***-provided garment bag. I sent an email to *** customer service and got the following replies:

Hello Molly,
I appreciate you taking the time to reach out to us. I have forwarded the information to our returns department to have the issue resolved. Please allow 48-72 working business hours for them to reach back out to you with a resolution. I apologize for any inconvenience we may have caused and appreciate your patience in this matter. If you have further questions, please reply to this email. For immediate assistance, please contact us at xxx

Warm regards,
Kamran
***
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One day later I recieved an additional follow reply:
Hello Molly,
Thank you for contacting us. Unfortunately, we are unable to refund the restocking fee due to after inspections of the ***s, the *** size US 4 was received back dirty. We do apologize for any inconvenience this may have caused. If you have further questions, please reply to this email. For immediate assistance, please contact us at xxx

Warm regards

I ordered a bridesmaid dress during their sale. Their 25% off sale states that dresses cannot be returned but can be exchanged. Upon calling, I was told that when they say exchange, it means that the dress can only be exchanged for the same dress but a different size or color. This was note explained clearly on the website or in any fine print.

I purchased a dress from the merchant and the fit was not right. I called and was told to return the item and a replacement would be shipped when the return was processed for a larger size dress. The return was processed so slowly that the larger size is in back order and won’t arrive until after the date needed. The merchant promised a refund, but now they are claiming a refund is not possible.

To preface, I had a wonderful experience at Bhldn in Walnut Creek shopping for a wedding dress. Corinne was fantastic, helpful and accommodating, especially considering the company structure she has to deal with as an employee. The appointments are short and rushed, and not enough time to try on all of the dresses you want. BUT it was a nice lounge, it was fun, and Corinne was great.

BHLDN and Anthropologie as companies are absolutely HORRIBLE. I do not write many reviews - only when something is really good or really bad. In this case, I feel it is necessary to warn others of the turmoil that awaits with Anthropologie and BHLDN customer service.

At the end of my appointment, I was told that one of the dresses I was very interested in was being discontinued, and there was only one left in my size in the entire company. I was not 100% sure, but asked if the dress could be returned if I bought it (just in case). I was told that the dress was 100% returnable, just not in store - I would have to ship it back. I figured that was fine.

The dress arrived to me on November 12th (only a few days after my appointment). I had already found my dream dress, though, and wanted to return it. I did not even take it out of the box. I opened the box enough to insert the return slip, and took it back to the post office (with the BHLDN return label) that same day. The Anthropologie tracking online confirmed receipt on November 16th. Long story short - I just finally received my refund on January 14th, after numerous calls and emails to customer service. The customer service personnel were dismissive, rude and unhelpful - some could not find the order at all, others claimed the dress was received in December, despite the website proving differently. I don't know if I ever would have received my return if I had not been so diligent in following up and insistent on getting a refund. I researched BHLDN/Anthropologie after the fact, and found I am only one of many who has had this type of experience. Be careful.

My wife ordered two dresses from this company. The order number is #*** and the total amount was $1070.76. The dresses did not fit her and she subsequently returned them. Unfortunately, my wife did not get a receipt when dropping it off at the post office assuming that this company is not fraudulent and they would refund her upon the receipt of the dresses. However, the company refuses to refund us. There was a return shipping label that the company provided us and we used the same label. I would like the company to refund us or provide us a copy of the return label that they provided to us showing that the return label has not been used.

Very disappointed in the company's response when I tried to return a dress. I bought a dress for my son's wedding in June, 2018 and it just wasn't the one. Admittedly, I was unable to return the dress within the 30 day return policy because my husband was badly injured at a fire scene while on duty. Between the hospital, doctors' visits and caring for him, I just wasn't able to get it in the mail. Even after explaining the extenuating circumstances and returning the dress unworn and unaltered, the company is unwilling to bend on their strict return policy. Thank so much, BHLDN, for your lack of compassion. You've made an extremely trying situation for my family even more difficult.

This clothing company operates under somewhat false pretenses. They shipped two dresses that were ordered in error the first time. We then returned those two dresses, which were then followed up by four more dresses and for more charges at $100 each. The total was $600. The $400 for dresses were never ordered or requested nor were they ever signed for. They were also the wrong size and wrong product. Despite sending them back and being told they would be processed immediately for credit, they were not.

At 8:52 PM EST on May 15, I spoke with Lindsey a sales customer representative. She refused to authorize any credits, as well as refused to give her operator ID when requested. She claimed that there were not six charges for dresses, which is clearly shown on a bank statement as otherwise. She would not escalate to a supervisor when asked multiple times, and became very defiant and refused any service. She also refused to supply a threatening recording that she said she was making. I requested to have it sent to an email, and she told me she would not do it.

At this time, we would like nothing from this company but full refunds on their products. Their products were not as stated on line, or delivered under false pretense is without signature or request, and do not meet any of the requirements for being billed. in short, it was a false transaction and is a sensually stolen money.

The customer support at BHLDN is AWFUL. I ordered a pair of shoes for my wedding and the wrong pair was shipped to me TWICE. This issue has been ongoing since late November (its now early January) and there is still no resolution. I've emailed over 20 times and called numerous times, only to be told to continue to wait. DO NOT GIVE THIS BUSINESS YOUR MONEY. IF YOU VALUE YOUR TIME AND $$$ DO NOT SHOP HERE. ZERO STARS