Beyond The Brush Painting

Responding to complaint regarding trim touch up This is the second time the customer has requested touch ups for the same issueThe 1st time Sal went to the address and relayed to the customer that a the issue was not with the paint application but because the wooden windows were older and more susceptible to weather issues Sal also noticed that there was many of the areas were due to hail damage and that is not covered He did agree to prime and repaint the areas upgrading to the highest level paint in those areas for free and explained that he would be willing to touch it up that time but due to the fact that it was not a fault of product or application we would not return for the same issue and the customer agreed

Initial Business Response /* (1000, 12, 2015/09/01) */
We have addressed the complaint, and have scheduled to repaint 15-20% of the interior areas painted due to product defect not application
Initial Consumer Rebuttal /* (2000, 14, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
I just wanted my calls/texts to be returned and corrective action taken in a reasonable timeThe fix hasn't happened as of 9/14/but there is a scheduled time for the work to be performedI'm hopeful all necessary preparation that should happen before painting a room such as covering furniture and floors takes place and owner provides supervision
Final Consumer Response /* (3000, 21, 2015/09/22) */
Please reopen this complaintThe owner of Beyond the Brush painting came to my home and confirmed several walls needed to be repainted and he was going to assign a different crew to "get the job done right"This was supposed to take place Saturday, September 19thAs is typical with *** he doesn't return phone calls and he doesn't honor anything he says he will do
Anyone who is considering using this business is exposing themselves to a poor painting job and a non responsivie ownerI will continue to keep this case open with the Revdex.com until he does what he says he will do and that is to correct the problemI can't hang curtains on the windows until he corrects the problemI'm beyond frustrated
*** ***
Final Business Response /* (4000, 26, 2015/10/17) */
We havecommunicated with the customer, came to an agreement and settled on a partial refund amount that both parties agreed was fair and satisfactory

Responding to complaint regarding trim touch up.  This is the second time the customer has requested touch ups for the same issue. The 1st time Sal went to the address and relayed to the customer that a the issue was not with the paint application but because the wooden windows were older and...

more susceptible to weather issues.  Sal also noticed that there was many of the areas were due to hail damage and that is not covered.  He did agree to prime and repaint the areas upgrading to the highest level paint in those areas for free and explained that he would be willing to touch it up that time but due to the fact that it was not a fault of product or application we would not return for the same issue and the customer agreed.