Customer has upgraded to our new Amora Gem, which is tougher than diamond and 28% harder than sapphire More expensive but should completely resolve this customers wear issueAll gems have various scratch resistance and chip resistance levels It's very unusual for someone to experience wear in this level of time but it's relative to the amount of daily dings/hits a gem encounters and not a function of time alone Disagree with a number of comments in the complaint but no need to rebut - this issue is resolved, and customer is happy with her Amora
Customer has upgraded to our new Amora Gem, which is tougher than diamond and 28% harder than sapphire More expensive but should completely resolve this customers wear issueAll gems have various scratch resistance and chip resistance levels It's very unusual for someone to experience wear in this level of time but it's relative to the amount of daily dings/hits a gem encounters and not a function of time alone Disagree with a number of comments in the complaint but no need to rebut - this issue is resolved, and customer is happy with her Amora