Betterliving Mid-Atlantic Sunrooms

Our sunroom isn't finished and it was started almost a year ago. BetterLiving Sunrooms won't return my calls or emails. They failed to pass our townships inspections several times. The installers are friendly, but the business owner Rick Yeager is rude. Overall they have terrible customer service and need to be asked multiple times for anything. They have very high pressure sales, like a car salesman. We didn't receive a veteran's discount and paid way too much at the Conshohocken, PA franchise.

My wife and I entered into contract in May 2018 to have a 12'X16' sun room built at our home. We have had numerous problems with this room (I will try to stay focused on the current issues). The room was completed last October, we started to experience a bulging or lifting of the laminate flooring almost immediately and notified them via email of this and other issues. The glass panels were not seated into the channels properly and we went through the entire winter period with heavy condensation and frost on the glass, metal, and floor of this sun room. After numerous emails and phone calls we keep getting the run around. The floor panels at this point have the edges deformed from this unusual lifting and the quarter round molding is scarred from having been removed and re-installed by their service techs on several visits. The last men that were here were the two men that did the original room construction. They told my wife (I wasn't home that day) that the reason for the bulging of the floor was due to us having two HVAC floor vents and three floor electrical outlets installed. This work was done three weeks after I first notified them that the floor was lifting in numerous locations. Due to the current condition of this damaged laminate flooring we have asked for new materials to be put down to replace this damaged flooring. We also after almost ten months have not received our sun room warranty that they brag about in their publications. There is much more to this story, I have tried to stay on point with the most pressing issues today. Please help us get resolution to this home improvement nightmare. Thank You *** &

This is the letter sent to them:
215.669.1152

Good afternoon

This will be my last time reaching out to your organization. This process has been extremely frustrating! I was expecting a smooth/quick process. It has been 4 weeks since anyone has worked on my sunroom. I am unable to reach out to the project manager (he does not return my calls). I call the office and I am guided through numerous prompts, instead of a live person. The most infuriating thing is when appointments are confirmed, either they are not kept or cancelled at the last minute. Again, the last appointment was changed 2 hours after I told you my aunt would not be available. Then without consideration of my schedule, you sent someone the next morning without confirmation to pick up the supplies.

On June 21, a check for $12666 was cleared without hesitation. Then again on July 3 $7916.25, as per the contract a payment was made. I am extremely confused as to why Better Living is not holding up to their end of the contract!

I resumed this project over a year ago. For almost six months, I received phone calls from your office stating the project was stalled related to permit issues. It was not until I called the city of Philadelphia L&I that I was advised the project was considered abandoned by Better Living. After numerous phone calls, your organization picked up.

Finally, after verbally agreeing to remove the siding on the house and replacing it with sheetrock with no cost, I receive a sticky weeks later with a cost of almost $2500. I understand the 1st contract including this but it was retracted in the 2nd contract (my choice) with NO adjustment to the cost. I was truly disappointed with the added cost. There is significant area of my back wall that had citing remove to put the fire wall up. This portion of the wall was never replaced with original siding.

As I mention, I am extremely happy with the product. The service and professionalism is less than desirable. The room is still leaking. It is my preference tha

We have a brand new sunroom and Peco bucket dropped on the roof of our new sunroom. We requested over and over from Better Living to give us an estimate on roof replacement because Peco will not give us any reimbursement until they see an estimate from Better Living. Better living will not return our calls and when they finally do they keep give us the go around and tell us they are working on it. It has now been 2months since the accident and we just want reimbursement from Peco. Please help

I engaged in a contract for replacement windows in my sunroom in January, 2019. Betterliving assured me they would work with my HOA. In personally contacting my HOA, I learned that Betterliving had not kept up communications as they should have and I had to intervene. Betterliving received a deposit from me at the time of contract signing of $2,000. They required an additional payment of $2,600 which was required for the windows to be ordered. These payments were made prior to my HOA denying my request for the window replacement due to concerns about structural safety. I have attempted to contact Betterliving by phone, certified mail and email and have not received a response. They have had $4,600 of my money for several months and I have been paying interest on a loan for the project funds, as well as incurred charges for the loan. Betterliving is not communicative regardless of the method of attempting to contact them. I want my money refunded as well as be reimbursed for the charges incurred in obtaining a loan for the project.

They took our $20,000 and made us sign a contract for a sunroom 7 months ago and since then nothing was done. We didn’t even see a drawing. The sales person Dwight is not even answering our calls or txt messages. I really think the whole thing is a hoax.

Worst company I have ever dealt with. All they want is money in every step of their contract and give you excuses why they can’t start the work. Keith their so called project manager is not truthful and never follows up on anything. Even after all the aggravation of signing a contract in March and not getting my enclosure built till August Keith never called once to see if I was satisfied with the work. They have no customer service skills at all. Don’t use them !!!

Deposit was given to this business for a porch project on 12/29/18, but a refund requested on 1/2/19 and cancellation of contract within 3 business days per PA law and the company's own policies, with guarantee to 100% return/refund the deposit within 7-10 business days. Waited the 7-10 days and no refund was sent. Repeated calls made to the office AFTER the 10 days and was told that someone from accounting must deal with it. Repeated requests were made to receive a call back but in 4 days no call back was received. On 1/31/19 another call made to main number to request status of refund, and again was told that accounting would have to 'look into that'. At that point request was made to speak to manager or person in charge, and was on hold for more than 5 minutes. Called back and immediately requested to leave my name and number rather than leave me on hold. Receptionist took my request but no call back was received for the rest of the day. This company is still in possession of my refund, illegally, and is stonewalling me in my efforts to inquire about when the refund will be sent (already past the promised due date).

I contracted with SRIG LLC - Better Living Sunrooms in June of 2018 for a sunroom.
The sunroom was started in Septeber and finished around October, 2018. The top step needed a strip of composite on it and the railings/tops were point in wrong.
The contractor assured me they would be back to correct everything before final inspection. I have called them at least 3 times in November and December and was told they would be out to finish the repairs. No one has ever called me. On January 4th, 2019 I was assured by Keith the project manager that he would come out for repairs. He has the info that these corrections are needed. As of Monday, January 28th, no one has contacted me or come to complete the repairs. I paid all payments on time and everthing is fully paid. The final inspection cannot be completed until the repairs are made and no one is making any attempt to complete them. All the information I get is that they will be taking care of things and they will call me and that hasn't happened.

Had SRIG scheduled to help with repairs to an installed basement system, they scheduled the appt but then didn't show up. No call, no email. Just didn't show. Very unprofessional.
This would be 0 stars if the site allowed.

What a terrible customer service as these guys showed up in time to my home and our mistake we committed to them to provide us the installation of my sunroof with a deposit of $1300 on June 16th, 2018. Today is Aug 2nd, 2018 over 90 days, I have NOT heard anything back on the next steps from these guys. When Called 13 times, I got Voicemail and left many with no return call. One of these calls was attended and I spoken with a installation department and was told that he is manager and will get back to me. I am waiting now over 2 weeks and no return call.

I hired and gave Betterliving Sunrooms all but 20,000.00 dollars, to build me a new deck and closed in porch. this was signed on April 29th, 2018. I was told that the construction would start and be done around the 1st or 2nd week of June. for the stipulation was that I had a husband on Hospice and wanted him to be able to go outside in the wheelchair and enjoy the outside and I needed the construction done by then for his health was gradually fading.
I have called numerous times. and then found out that they said I owed a sewer bill where my bill said it was due July 29th but I had to pay it then in order to get the permit. so I did but put the wrong last account number on the payment. Well that was taken care of a timely fashion. then I was told that it would be the end of June beginning of July to be done.. Told them not acceptable as we had discussed we were on a time frame due to my husbands health and I had promised him I would take him outside.
Well, My husband died June 22, 2018, and I never did get to keep my promise of taking him outside, due to Betterliving sunrooms not keeping their promise.
I called them 20 minutes ago and now they are telling me that it will be mid to late August possibly before they can do my deck or porch. Again now, I have paid them all but 20,000.00 dollars.
I told them that I want the building of the porch and deck done now or I want ALL of my money back..
This is unacceptable.
Thank you

Contracted with company to build a 4 season room that was suppose to be completed in two weeks. We are three months out and company tells me they will be out to complete project and don’t show up. They lie to me about coming out and don’t show up.

Company refuses to refund my deposit of $2000.00 or provide services for my deposit for a deck on my home. I made many attempts to resolve this matter and the company is ignoring my calls and the mangers refuse to contact me about my deposit.

Great experience. Very knowledgable. Love the product.

excellent. couldnt purchase today but will definitely will be getting this product in the near future