Better Buy Glass & Mirror, Inc.

Downtown Ford, Inc. DBA James Collins Ford has had communications with customer, [redacted] since December 23, 2014. As you will see in the attached copies of communications, our stance has been made. Ms. [redacted] had multiple issues with her 1996 Ford Thunderbird on repair order[redacted]....

Unfortunately, the concerns she was having were intermittent and did not occur until she was driving her vehicle with our shop foreman present.
A final good will offer was given to Ms. [redacted] on January 14, 2015 for her inconvenience; however, she declined the offer and returned the check.
James Collins Ford stands firm in our resolution. We will not be issuing a full refund on repairs already made or replace the transmission at no cost as requested by the customer.
If you have any further questions, feel free to contact myself or Mr. [redacted].
Thank you,
 
[redacted] Director |James Collins Ford