Better All Auto Sales

Response to Complaint # [redacted] We have had no dealings a [redacted] ; that being said I believe this may regard a Lexus we sold to a [redacted] .We did sell [redacted] a Lexus in February 2016, she did express that there was a issue she would like us to address we agreed to do this, our shop did a test drive on the vehicle and put it on the rack to see if there was a concernWe could not duplicate any noises at the time so we returned the car to herSubsequently a couple of days later she did have a ball joint fail, for what ever reason we were not driving so we cannot rebut that, but with good will and intent to take care of the customer we paid the tow bill, repaired the car at no charge to its original condition and returned the car to [redacted] .During that time we spoke to her and her father they seemed to happy with that result, also we offered to trade her out of that car if she so desired[redacted] Sales ManagerBetter all Auto Sales [redacted] ***