Complaint: [redacted]
I am rejecting this response because:
Thank you Mr. [redacted] for taking time to help me resolve this problem. I am happy to provide you with any information that can.
#1 Bestway QC Field Supervisor Steve H[redacted] and Technical Services Manager Daniel B[redacted] visited the site of the complaint.
#2 Yes I have a home office and so I am good about keeping safe walking areas for my patients.
#3 No de-icing agents were used. I actually purchased 2 heated rubber snow/ice melt mats from [redacted] to ensure my driveway and walkway were not icy or dangerous for my patients.
#4 Yes the concrete is on the north west corner of my house.
#5 I do not have both of the documents for each of the 2 batches poured that day but the 2nd batch shows 5.oo in slump
#6 I only have a copy of the 2nd load for that morning. Both loads were delivered the morning of July 1, 2013. the 2nd delivery is ticket # 1598503. I am hoping you can provide the details of the 1st batch from your Company records.
#7 Steel trowels were used but the finish was made with a wide broom to make a streaked pattern East to West on 2 slabs and North to South on 2 slabs alternately.
#8 No that I know of.
#9 No rain or other elements occurred.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Thank you Mr. [redacted] for taking time to help me resolve this problem. I am happy to provide you with any information that can.
#1 Bestway QC Field Supervisor Steve H[redacted] and Technical Services Manager Daniel B[redacted] visited the site of the complaint.
#2 Yes I have a home office and so I am good about keeping safe walking areas for my patients.
#3 No de-icing agents were used. I actually purchased 2 heated rubber snow/ice melt mats from [redacted] to ensure my driveway and walkway were not icy or dangerous for my patients.
#4 Yes the concrete is on the north west corner of my house.
#5 I do not have both of the documents for each of the 2 batches poured that day but the 2nd batch shows 5.oo in slump
#6 I only have a copy of the 2nd load for that morning. Both loads were delivered the morning of July 1, 2013. the 2nd delivery is ticket # 1598503. I am hoping you can provide the details of the 1st batch from your Company records.
#7 Steel trowels were used but the finish was made with a wide broom to make a streaked pattern East to West on 2 slabs and North to South on 2 slabs alternately.
#8 No that I know of.
#9 No rain or other elements occurred.
Regards,
[redacted]