Bestcare

Thank you for pointing out our error in the published dimensions for our slings TP331, TP332, TP333, TP334. This is actually just 1 sling model with different sizes ranging from Small to XLarge. There was a misunderstanding made by our personel in charge of making the measurements. Because of this, the wrong data was published for this model, from Small to Large.

The misunderstanding was of the actual dimensions of the slings versus the fit sizing dimensions. The actual dimensions were published in place of fit sizing dimensions - which was where this error occurred. The fit sizing dimensions should take into account of the overlap of the velcro straps, which our personel did not do. We will further provide training for our staff to have the understanding of the different dimensions and how we arrive at each measurement to avoid such misunderstandings in the future.

We have taken actions to re-verify all the dimensions, fit sizing dimensions as well, and update our website and brochures accordingly so as to avoid misleading the customers.

In regard to load capacities of our slings, please reassured that we have done extensive load testing of all of our slings and lifts to comply to ISO XXXXX. We stand by our published weight capacities of our slings and lifts.

We are sorry to hear our product does not meet your needs. We as the manufacturer tries to cater to the majority of user, but we also understand there is no perfect device that works for all.

However, it is evident that you may have a misunderstanding between us, Bestcare and our reseller. We are Bestcare. We are responding to your Revdex.com inquiry. We are the manufacturer of the product. We only sell to the dealers NOT to the end users. It is through the dealer where you got your lift and slings from. So if the product doesn't work for you, then you need to contact your dealer. Bestcare has no records of your return lift request. In fact, our records show you contacted Bestcare about the sling dimensions issue and that you agreed to have a new larger size sling sent to you. There was no mentioning of any lift return. Also, our records show you bought this product through Midwestern - one of our dealers. So any returns or complaints need to be made to Midwestern.

You brought up "weight load is incorrect" in the first response to Revdex.com. We addressed your concern that we did testing on our lifts.

You brought up "sling size does not match" in first response to Revdex.com. We addressed your concern as we explained previously that we have taken action to fix our mistake.

Now the story has changed again and you wanted a return of everything. Unfortunately, Revdex.com is not your best route to request returns. Once again, per our records, Bestcare never got your return request. Bestcare has its own returns policy with our dealers. Our dealers have their own returns policies with their customers. You have to go back to Midwestern for returns.

Once again, we are sorry this product did not work for you, but we need to be clear what the roles of the manufacturer and dealers are so that claims are handled the right way.

We will not disclose any personal information or contacts as Revdex.com rules does allow so. Thank you and have a good day!