Best Western Premier

Dear Representative of the Revdex.com,Thank you for forwarding the complaint from Mr. [redacted] to our attention. We have been in contact with Mr. [redacted], and resolved the incident on December 29, 2016. Case ID [redacted] is closed.For the record, the guest signed a registration card upon his arrival to the...

hotel. The registration card clearly outlines a seven night stay, and was accepted by Mr. [redacted]. I have attached the registration card for your records.Mr. [redacted] claims he departed the hotel, returning later in the week for an additional 1 night stay. Concurrently, the Company for which he was traveling also reserved a room for Mr. [redacted]. In total, Mr. [redacted] stayed at the hotel for 4 nights. We have received payment for the time he spent at the hotel, and have refunded the other nights where Mr. [redacted] claims he did not stay at the property.If you have any questions or Concerns, please do not hesitate to contact me directly at the telephone number, or email address listed below.Best Regards,Peter J. C[redacted]