Best Western Mill River Manor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Best Western Mill River Manor regarding complaint ID ***.Sincerely,*** ***

I apologize for the experience the guest had but we are an exterior corridor hotel.  If the guest would have notified us during there stay that people were smoking outside their room we would have made the people vacate the area.  We did have some problems with the elevators which we...

did get resolved and we also posted signs as soon as it was brought to our attention.  Each cable box is linked to the guest account so If they watched a movie it automatically posts.  I am sorry again though for their bad experience but if they would have notified us while they were about these problems we would have rectified them immediately. 
If there is anything else I can do please contact me at [redacted] or the hotel phone number ###-###-####.
Sincerely,
 
[redacted]

Review: booked a hotel room for best western mill river manor via [redacted]. The room I book was for 1 king bed and 1 twin bed. Upon arriving at the hotel I was notified that they don't have hotel rooms like they advertised. They then proceeded to do the bait and switch. They baited me into buying a room that they don't really have and then when I arrive switching me to another room. I told the hotel I wanted to cancel because this is not what I paid for. The hotel told me and [redacted] they will not refund me and I have been charged full amount. I contacted my lawyer and he explained that hotels do this and its called bait and switch which is illegal.Desired Settlement: I want a full refund of my $395.39

Consumer

Response:

At this time, I have not been contacted by Best Western Mill River Manor regarding complaint ID [redacted].Sincerely,[redacted]

Review: • I checked into Best Western Mill River on Aug [redacted] approximately 3- 4pm. As I went to my room along corridors that are open-air, I passed several rooms unoccupied with open doors. I did not think much of it at the time because it appeared the cleaning people were working on them.

• I had paid for my August stay there via [redacted] so, when I received my credit card statement in Sept and there was a $100 charge to the Best Western, I called them. The young man who answered told me it was for a future stay I had booked at local college’s homecoming rate of $99.99 for Oct [redacted]. He said, because it was a special rate, it needed to be prepaid instead of paying at checkout.

• When I checked into same hotel evening of Oct [redacted] I told the woman at the desk that my night was pre-paid. She confirmed that was the case and asked for a credit card which she assured me would be used only in case I rented a movie or purchased something I charged to the room. She said I would see a hold only on my card account that would be removed after 2-3 business days.

• A few days later I was checking my credit card online to verify the temporary hold had been removed and saw that I had been charged a second time for my room at $111.76. I called Best Western and was told I needed to speak with the manager who was not available. I called back the following day and the manager, who I never spoken to before, told me that the $100 charge back in August was for a pillow that housekeeping told him I had taken.

I took NOTHING from the room during any stay there or any other of the thousands of hotel rooms I have visited in my life.

The rooms were not secured from other guests or even from public because corridors are open to the street. Many people had access to the rooms to take items if they were inclined.

Two Best Western Mill River employees had both told me that the $100 charge was for my stay in October.

They have no evidence (cameras, inventory checks, etc) to substantiate their ‘out of the blue’ fabricated charge of theft.Desired Settlement: refund erroneous and illegal charge of $100

Consumer

Response:

At this time, I have not been contacted by Best Western Mill River Manor regarding complaint ID [redacted].Sincerely,

Review: I made a reservation for a room for three nights (05/**/2014 to 05/**/2014 for my mother in law [redacted] to stay in, since she was visiting from the Bahamas to attend my baby's christening, I reserved a none smoking room which I stayed in with her the whole time she was there, there was people outside of our room door smoking day and night, smoke was coming in through the a/c vents and the door when we open it, people making noise all night, the elevator only worked on one side at first and the side that was working would start moving with the door open, on the last day it stopped working completely and they didn't put a sign on it to warn the guests, when we was checking in the guy at the front desk asked me for my credit card for incidentals, which should cover anything get break on our stay in the room, nothing didn't break, but as I check my credit card statement today I see that they charged me $15.99 for a movie that I didn't authorize that charge or watch any movie in there, I called the hotel and the woman on the phone told me their system show that I watched a movie so they will not refund my money, their service at the hotel was horrible so I want my money back for that and the charge on my other credit card is a fraud.Desired Settlement: I would like a refund of my money for the room, the charge on my other credit card and an apology from the manager.

Business

Response:

I apologize for the experience the guest had but we are an exterior corridor hotel. If the guest would have notified us during there stay that people were smoking outside their room we would have made the people vacate the area. We did have some problems with the elevators which we did get resolved and we also posted signs as soon as it was brought to our attention. Each cable box is linked to the guest account so If they watched a movie it automatically posts. I am sorry again though for their bad experience but if they would have notified us while they were about these problems we would have rectified them immediately.

If there is anything else I can do please contact me at [redacted] or the hotel phone number ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The hotel staff is rude and disrespectful. The maid service opened my door unannounced at 9:15am. All they did was make the beds and vacuum. Nothing was ever wiped down and we had to constantly ask for more towels because they always only left us two when there were four people in the room. The only ice machine that worked was the one in the basement and the elevators were disgusting. The phone in our room didn't work. Oh and the breakfast was nothing like they said it was online. They didn't have half the stuff they said they would therefore we had to go out for breakfast every day. One of the main reasons we picked this hotel was for the free continental breakfast. Unfortunately we had to stay for the full 10 nights because I prepaid and couldn't get a refund. I will never stay here again it was a horrible experience.Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by Best Western Mill River Manor regarding complaint ID [redacted].Sincerely,[redacted]